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Federal Student Aid
"We get a ton of questions via social media. We’d like to create a chat bot that can respond to basic inquiries via Facebook to start."
We are interested in allowing people to get answers to financial aid and student loan questions via Facebook and Twitter chat bots
Ask Federal Student Aid
We currently respond to about 1,000 questions a month on social media, many of which are basic questions that could be easily answered through a chatbot.
Examples of questions:
Q: What's the status of my FAFSA?
Q: When will I get my financial aid?
Q: I didn't get enough financial aid. What are my options.
Q: How do I apply for student loan forgiveness?
Q: I need help with my student loans.
Q: I need help with the FAFSA.