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omb-circular-a11-section-280
2020-01-08 01:00:00 -0500
OMB Circular A-11 Section 280: Managing Customer Experience and Improving Service Delivery
Guidance on how to measure customer experience, including questions on satisfaction and confidence and trust in section 280.7
Guidance on how to measure customer experience, including questions on satisfaction and confidence and trust in section 280.7
performancegov
customer-experience
policy
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