From ea98100040313d5a6f1b63038d97dc53e49bd0c0 Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Mon, 8 Jan 2024 11:24:35 -0500 Subject: [PATCH 1/5] Update readiness-recovery-response-social-media-cyber-vandalism-toolkit.md --- ...-recovery-response-social-media-cyber-vandalism-toolkit.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md b/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md index 94e9664be2..faa161f746 100644 --- a/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md +++ b/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md @@ -77,8 +77,8 @@ Online-based communication tools offer resources, each with unique strengths and 6. Use only authorized URL Shorteners, e.g. [go.USA.gov](https://go.usa.gov/). 7. Add all official accounts to the [U.S. Digital Registry]({{< ref "service_us-digital-registry.md" >}}), verifying authenticity of ownership. - This tool, used by both Facebook and Google to verify accounts, tracks official federal social media accounts. - - List Department of Defense (DoD) social media accounts in the [DoD Social Media Site Registry](http://www.defense.gov/RegisteredSites/SocialMediaSites.aspx). - - Per [DOD Web Policy](http://www.defense.gov/webmasters/) and [DoDI 8550.01](http://www.dtic.mil/whs/directives/corres/pdf/855001p.pdf) , use [DoD Social Media Registry submission form](http://www.defense.gov/RegisteredSites/SubmitLink.aspx). + - List Department of Defense (DoD) social media accounts in the [DoD Social Media Site Registry](https://www.defense.gov/Resources/Military-Departments/DOD-Websites/?tab=Social%20Media). + - Per [DOD Web Policy](https://dodcio.defense.gov/DoD-Web-Policy/) and [DoDI 8550.01](http://www.dtic.mil/whs/directives/corres/pdf/855001p.pdf) , use [DoD Social Media Registry submission form](https://www.defense.gov/Resources/Register-a-Site/). 8. Follow best practices for secure passwords. - [Guide to Enterprise Password Management (Draft)](http://csrc.nist.gov/publications/drafts/800-118/draft-sp800-118.pdf) by the National Institute of Standards and Technology From 5be88ad5bd4aa0f000ba5998c14d205c271417a5 Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Mon, 8 Jan 2024 11:39:47 -0500 Subject: [PATCH 2/5] Update readiness-recovery-response-social-media-cyber-vandalism-toolkit.md --- ...ss-recovery-response-social-media-cyber-vandalism-toolkit.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md b/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md index faa161f746..def4ae90a7 100644 --- a/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md +++ b/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md @@ -103,7 +103,7 @@ This type of authentication verifies a user attempting to access a device or sys **Live training:** [Cybersecurity Online Learning (COL)](https://colcqpub1.connectsolutions.com/content/connect/c1/7/en/events/catalog.html) program supplements mandatory FISMA security role-based training by offering in-demand cybersecurity workshops. The Information Assurance Branch, United States Department of State, offers monthly social media security online courses for free for anyone with a “.mil” or “.gov” email address, regardless if the applicant is an FTE, military, or contractor. -- [Department of Defense Social Media Security/Privacy Education & Training](http://www.defense.gov/socialmedia/education-and-training.aspx/) +- [Department of Defense Social Media Security/Privacy Education & Training](https://dodcio.defense.gov/Social-Media/SMEandT/) - [Consumer.ftc.gov/scam-alerts](https://consumer.ftc.gov/scam-alerts) - [OnGuardOnline.gov](https://onguardonline.gov/) - [National Cyber Awareness System](https://www.us-cert.gov/ncas) From bcdac3887cbc672cfe86f085bdefd2184cf35f9a Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Mon, 8 Jan 2024 11:49:55 -0500 Subject: [PATCH 3/5] Update readiness-recovery-response-social-media-cyber-vandalism-toolkit.md --- ...ss-recovery-response-social-media-cyber-vandalism-toolkit.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md b/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md index def4ae90a7..647bc54928 100644 --- a/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md +++ b/content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md @@ -77,7 +77,7 @@ Online-based communication tools offer resources, each with unique strengths and 6. Use only authorized URL Shorteners, e.g. [go.USA.gov](https://go.usa.gov/). 7. Add all official accounts to the [U.S. Digital Registry]({{< ref "service_us-digital-registry.md" >}}), verifying authenticity of ownership. - This tool, used by both Facebook and Google to verify accounts, tracks official federal social media accounts. - - List Department of Defense (DoD) social media accounts in the [DoD Social Media Site Registry](https://www.defense.gov/Resources/Military-Departments/DOD-Websites/?tab=Social%20Media). + - List Department of Defense (DoD) social media accounts in the [DoD Social Media Site Registry](https://dodcio.defense.gov/Social-Media/). - Per [DOD Web Policy](https://dodcio.defense.gov/DoD-Web-Policy/) and [DoDI 8550.01](http://www.dtic.mil/whs/directives/corres/pdf/855001p.pdf) , use [DoD Social Media Registry submission form](https://www.defense.gov/Resources/Register-a-Site/). 8. Follow best practices for secure passwords. - [Guide to Enterprise Password Management (Draft)](http://csrc.nist.gov/publications/drafts/800-118/draft-sp800-118.pdf) by the National Institute of Standards and Technology From 68b1b4ffbf35b633f2325d462dc2eca77c5f2c9e Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Tue, 9 Jan 2024 11:05:51 -0500 Subject: [PATCH 4/5] Update customer-experience-toolkit.md --- content/resources/customer-experience-toolkit.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/content/resources/customer-experience-toolkit.md b/content/resources/customer-experience-toolkit.md index 8d7323c60f..a1550f2771 100644 --- a/content/resources/customer-experience-toolkit.md +++ b/content/resources/customer-experience-toolkit.md @@ -192,7 +192,7 @@ Systematically collect and analyze customer behavior and feedback to understand - Ask your contact center and front-line staff which questions they’re asked most often - Document and share common questions - - [FAFSA Help](https://fafsa.ed.gov/help.htm) – ED + - [FAFSA Help](https://studentaid.gov/apply-for-aid/fafsa/filling-out/help#fafsa-help-topics) – ED - [Common Questions](http://portal.hud.gov/hudportal/HUD?src=/faqs) – Department of Housing and Urban Development (HUD) - [Frequently Asked Questions: Smoking & Tobacco Use](http://www.cdc.gov/tobacco/about/faq/index.htm) – CDC @@ -285,7 +285,7 @@ Define a framework for collecting common customer metrics, measures and outcomes - [Digital Analytics Program (DAP)](https://digital.gov/guides/dap/) - website analytics - [Search.gov](http://www.search.gov/) - hosted search service - [Federalist](https://federalist.18f.gov/) - web publishing platform -- [DOI Federal Consulting Group (FCG)](https://www.fcg.gov/) - survey tools and analysis support +- [DOI Federal Consulting Group (FCG)](https://www.doi.gov/fcg) - survey tools and analysis support ### Engage your team @@ -301,7 +301,7 @@ Define a framework for collecting common customer metrics, measures and outcomes - [Code for America Analytics Dashboard](https://dashboard-setup.codeforamerica.org/) - Agency examples - [Digital Metrics Dashboard](http://www.cdc.gov/metrics/) – CDC - - [Annual Performance Report—Fiscal Years 2014–2016](http://www.dhs.gov/sites/default/files/publications/DHS-FY-2014-FY-2016-APR_1_0.pdf) – DHS + - [Annual Performance Report—Fiscal Years 2014–2016](https://www.dhs.gov/sites/default/files/publications/DHS-FY-2014-FY-2016-APR_1_0.pdf) (PDF, 3.1 KB, 136 Pages, 2014-2016) – DHS ## Digital Services @@ -321,7 +321,7 @@ Develop a Digital Business Strategy that embraces an improved customer experienc ### Communicate clearly - [Plain Language and Writing for the Web](https://www.youtube.com/watch?v=j9FCji6-UJE) – video -- [DHS CX Glossary]([url](https://www.dhs.gov/cx/glossary)) +- [DHS CX Glossary](https://www.dhs.gov/cx/glossary) - [Join the Federal Communicators Network](https://digital.gov/communities/federal-communicators-network/) ### Adopt shared services From fc82d8a01de472e7ae25e12bf1e85a94e39d2318 Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Wed, 10 Jan 2024 12:46:58 -0500 Subject: [PATCH 5/5] Update customer-experience-toolkit.md --- content/resources/customer-experience-toolkit.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/resources/customer-experience-toolkit.md b/content/resources/customer-experience-toolkit.md index a1550f2771..08241838ae 100644 --- a/content/resources/customer-experience-toolkit.md +++ b/content/resources/customer-experience-toolkit.md @@ -192,7 +192,7 @@ Systematically collect and analyze customer behavior and feedback to understand - Ask your contact center and front-line staff which questions they’re asked most often - Document and share common questions - - [FAFSA Help](https://studentaid.gov/apply-for-aid/fafsa/filling-out/help#fafsa-help-topics) – ED + - [FAFSA Help](https://studentaid.gov/apply-for-aid/fafsa/filling-out/help) – ED - [Common Questions](http://portal.hud.gov/hudportal/HUD?src=/faqs) – Department of Housing and Urban Development (HUD) - [Frequently Asked Questions: Smoking & Tobacco Use](http://www.cdc.gov/tobacco/about/faq/index.htm) – CDC