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USE_CASES.md

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Use Cases

How Personas use the system, Touchpoints. See Permissions for more information.

Government staff and representatives with .gov or .mil accounts can sign up for a Touchpoints account and login. Touchpoints accounts are not available for public Users.

General User with Account

  • A .gov or .mil staffer for an Organization existing in Touchpoints can create an Account
  • User with a Touchpoints Account can login

System Administrator

  • System Administrator can manage (CRUD) Organizations
  • System Administrator can manage Users
  • System Administrator can manage Programs
  • System Administrator can manage Services
  • System Administrator can manage Touchpoints
  • System Administrator can manage PRA Contacts
  • System Administrator can manage Form Templates
  • System Administrator can perform all the functions of a Webmaster, Service Manager, and Submission Viewer
  • Webmaster can modify Triggering in Google Tag Manager

Organization Manager organization_manager

  • Organization Manager can manage an Organization
  • Organization Manager can create a Service
  • Organization Manager can add another User from the same Organization to a Service

Webmaster service_manager

  • Webmaster can get a .js Embed Code snippet
  • Webmaster can add embed code to their website
  • [outside Touchpoints] Webmaster can verify the Embed Code is working
  • Webmaster to deploy website with Touchpoints embed code

Service Manager service_manager

  • Service Manager can edit an existing Service
  • Service Manager can add another User from the same Organization as a Service Manager to a Service
  • Service Manager can add another User from the same Organization as a Submission Viewer to a Service
  • Service Manager can remove other Service Managers and Submissions Viewers from a Service

Within the scope a Service:

  • Service Manager can create a Touchpoint

  • Service Manager can edit a Touchpoint

  • Service Manager can destroy a Touchpoint

  • Service Manager can see a Submission

  • Service Manager is notified via email when a Submission is created

  • [outside Touchpoints] Service Manager to deploy Touchpoints URL via tool of choice

  • Service Manager can flag a Submission

Submission Viewer submission_viewer

  • Submission Viewer can view list of Services they have permission to

Within the scope a Service:

  • Submission Viewer receives access by being added
  • Submission Viewer can view a Touchpoint and its Submissions
  • Submission Viewer can see a Submission

For Public Users

Public user

A Public user does not login.

  • Public User visits a public Touchpoints URL
  • Public User experiences a Touchpoint delivered to a page via Google Tag Manager
    • Public User clicks a tab to see a Touchpoint
      • or Public User clicks a button to see a Touchpoint
      • or Public User somehow triggers an event to see a Touchpoint
  • Public User creates a Submission via a Touchpoint Form