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Updating user information of default `admin` user failed #2327

nartamonov opened this Issue Jun 2, 2016 · 6 comments


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5 participants

nartamonov commented Jun 2, 2016

Problem description

I have installed Graylog server in docker containers according to instruction. Immediately after installation I logged in with default admin:admin credentials and tried to edit profile (Full name and E-mail fields). Then I clicked Update user button and following error occured: Updating user failed Could not update the user. Please check your logs for more information.. But there are no any information in logs about this error :-(


  • Graylog Version: graylog2/server:2.0.2-1
  • Elasticsearch Version: elasticsearch:2.3.3
  • MongoDB Version: mongo:3.3.6
  • Operating System: Debian 8.3
  • Browser version: Chrome 50.0.2661.102

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joschi commented Jun 2, 2016

@nartamonov The admin user can (by definition) not be changed in the web interface. You can change the administrator's email address with the root_email configuration setting.

@joschi joschi closed this Jun 2, 2016


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nartamonov commented Jun 2, 2016

Ok, thanks! ) Error message are rather unclear in that case.


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edmundoa commented Jun 2, 2016

The user form for the admin user should not be editable, I'm reopening the issue so we can fix that.

@edmundoa edmundoa reopened this Jun 2, 2016

@edmundoa edmundoa added web improvement and removed question labels Jun 2, 2016


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edmundoa commented Jul 14, 2016

This got fixed in #2485

@edmundoa edmundoa closed this Jul 14, 2016

@bernd bernd added this to the 2.1.0 milestone Jul 14, 2016


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UlaganathanNamachivayam commented Sep 27, 2017

Hi All,
Is it fixed. we are running a 2.2.X version of graylog & wanted to disable this default Admin user or to modify the Full name in the uer form in UI. Unfortunately couldn't do that. Any help/suggestions will be much appreciated !


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joschi commented Sep 27, 2017

@UlaganathanNamachivayam The admin user cannot be edited in the web interface and it cannot be disabled.

The only thing you can do is edit the details (username, email, timezone) in the Graylog configuration file.

# The default root user is named 'admin'
#root_username = admin
# You MUST specify a hash password for the root user (which you only need to initially set up the
# system and in case you lose connectivity to your authentication backend)
# This password cannot be changed using the API or via the web interface. If you need to change it,
# modify it in this file.
# Create one by using for example: echo -n yourpassword | shasum -a 256
# and put the resulting hash value into the following line
root_password_sha2 =
# The email address of the root user.
# Default is empty
#root_email = ""
# The time zone setting of the root user. See for a list of valid time zones.
# Default is UTC
#root_timezone = UTC

Please continue this discussion in our discussion forum or join the #graylog channel on freenode IRC.

Thank you!

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