New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Windows 10 x86_64 - handbrake crash encoding certain decrypted DVDs. #505

Closed
ikonia opened this Issue Jan 9, 2017 · 6 comments

Comments

Projects
None yet
3 participants
@ikonia

ikonia commented Jan 9, 2017

Please describe the problem or feature request in detail:

I'm running Windows 10 x86_64 - patched to date as of 09/01/2017 on an Intel i7 with 32gb of ram
I have experienced this problem with the pre 1.0 nightly build, the current 1.0.1 build and the current nightly build. I have decrypted American Dad Season 10 DVD's with zero compression using DVDFab10. I attempted to encode these DVD's using the Apple 720 preset changing the tuning options to "animation". Starting the encode it will run between 10 - 60 seconds before crashing with "handbrake has stopped working" and crashing. Windows Event log shows the following in the application log.

[quote]
System

  • Provider

[ Name] Windows Error Reporting

  • EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

  • TimeCreated

[ SystemTime] 2017-01-09T16:33:58.746003000Z

EventRecordID 6117

Channel Application

Computer alice

Security

  • EventData

    120674471178
    4
    APPCRASH
    Not available
    0
    HandBrake.exe
    1.0.1.0
    58658028
    hb.dll
    0.0.0.0
    58657e91
    c0000005
    000000000004dc8a

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER986F.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HandBrake.exe_59442319f65492c45c6b1147edd535f82389c62_54ba7db1_3168b27f

    0
    004c17c2-e04c-4368-8b0d-6fe0574a0a3d
    0
    1cc42a0dfa55c6f8c15c9baafeb8af45
    [/quote]

What are the steps to reproduce this problem:

install current handbrake version or nightly build, open decrypted American dad season 10 DVD source, select Apple 720 profile, (optional) change tuning to animation click "start" encode.

What version of HandBrake you are running:

pre 1.0 nightly build, 1.0.1 stable and current nightly build at the time of writing (the logs are from the stable 1.0.1)

What operating system and version and you running (e.g. OSX 10.11, Windows 7, Ubuntu 14):

Windows 10 x86_64 patched as of 09/01/2017

Was there any error message or error dialog, if so please detail or provide screenshots:

"handbrake experienced an error"

Please provide the full activity log for the encode or scan attempt. You may attach the log as a file, post a pastebin URL to the log, or place the log inline below:

Place your log in-between these back-ticks
there is no activity log being created as handbrake crashed before the actual encode starts

@sr55

This comment has been minimized.

Show comment
Hide comment
@sr55
Member

sr55 commented Jan 9, 2017

@ikonia

This comment has been minimized.

Show comment
Hide comment
@ikonia

ikonia Jan 9, 2017

it's not - I have tried setting the log to a specific log directory or using the option to save a log of the encode in the same directory as the output file, however there is no encode log (there is if I use a known working source) it looks like it's crashing straight away as soon as "start" is pressed on the encode.

ikonia commented Jan 9, 2017

it's not - I have tried setting the log to a specific log directory or using the option to save a log of the encode in the same directory as the output file, however there is no encode log (there is if I use a known working source) it looks like it's crashing straight away as soon as "start" is pressed on the encode.

@sr55

This comment has been minimized.

Show comment
Hide comment
@sr55

sr55 Jan 9, 2017

Member

The only other option we have to grab it is to run HandBrakeCLI if your willing to give that a shot?

HandBrakeCLI -i c:\path\to\source\dvd -o c:\path\to\output\test.mp4 --preset="Fast 1080p30" 2>&1 >log.txt

log.txt gets output to the same directory as HandBrakeCLI, or you can set a path.

Member

sr55 commented Jan 9, 2017

The only other option we have to grab it is to run HandBrakeCLI if your willing to give that a shot?

HandBrakeCLI -i c:\path\to\source\dvd -o c:\path\to\output\test.mp4 --preset="Fast 1080p30" 2>&1 >log.txt

log.txt gets output to the same directory as HandBrakeCLI, or you can set a path.

@ikonia

This comment has been minimized.

Show comment
Hide comment
@ikonia

ikonia Jan 9, 2017

no problem - I can run that, excellent suggestion

ikonia commented Jan 9, 2017

no problem - I can run that, excellent suggestion

@sr55

This comment has been minimized.

Show comment
Hide comment
@sr55

sr55 Jan 14, 2017

Member

Any joy?

Member

sr55 commented Jan 14, 2017

Any joy?

@sr55

This comment has been minimized.

Show comment
Hide comment
@sr55

sr55 Feb 2, 2017

Member

If you can reproduce with a log, please drop a note and we can re-open. Otherwise I'll close for now as we don't have anything to go on.

Member

sr55 commented Feb 2, 2017

If you can reproduce with a log, please drop a note and we can re-open. Otherwise I'll close for now as we don't have anything to go on.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment