# Windows 10 x86_64 - handbrake crash encoding certain decrypted DVDs. #505

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opened this Issue Jan 9, 2017 · 6 comments

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### Please describe the problem or feature request in detail:

I'm running Windows 10 x86_64 - patched to date as of 09/01/2017 on an Intel i7 with 32gb of ram
I have experienced this problem with the pre 1.0 nightly build, the current 1.0.1 build and the current nightly build. I have decrypted American Dad Season 10 DVD's with zero compression using DVDFab10. I attempted to encode these DVD's using the Apple 720 preset changing the tuning options to "animation". Starting the encode it will run between 10 - 60 seconds before crashing with "handbrake has stopped working" and crashing. Windows Event log shows the following in the application log.

[quote]
System

• Provider

[ Name] Windows Error Reporting

• EventID 1001

[ Qualifiers] 0

Level 4

Keywords 0x80000000000000

• TimeCreated

[ SystemTime] 2017-01-09T16:33:58.746003000Z

EventRecordID 6117

Channel Application

Computer alice

Security

• EventData

120674471178
4
APPCRASH
Not available
0
HandBrake.exe
1.0.1.0
58658028
hb.dll
0.0.0.0
58657e91
c0000005
000000000004dc8a

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HandBrake.exe_59442319f65492c45c6b1147edd535f82389c62_54ba7db1_3168b27f

0
004c17c2-e04c-4368-8b0d-6fe0574a0a3d
0
1cc42a0dfa55c6f8c15c9baafeb8af45
[/quote]

### What are the steps to reproduce this problem:

install current handbrake version or nightly build, open decrypted American dad season 10 DVD source, select Apple 720 profile, (optional) change tuning to animation click "start" encode.

### What version of HandBrake you are running:

pre 1.0 nightly build, 1.0.1 stable and current nightly build at the time of writing (the logs are from the stable 1.0.1)

### What operating system and version and you running (e.g. OSX 10.11, Windows 7, Ubuntu 14):

Windows 10 x86_64 patched as of 09/01/2017

### Was there any error message or error dialog, if so please detail or provide screenshots:

"handbrake experienced an error"

### Please provide the full activity log for the encode or scan attempt. You may attach the log as a file, post a pastebin URL to the log, or place the log inline below:

Place your log in-between these back-ticks
there is no activity log being created as handbrake crashed before the actual encode starts

Member

### sr55 commented Jan 9, 2017 • edited

 The log should be written to disk. https://handbrake.fr/docs/en/1.0.0/help/activity-log.html

### ikonia commented Jan 9, 2017

 it's not - I have tried setting the log to a specific log directory or using the option to save a log of the encode in the same directory as the output file, however there is no encode log (there is if I use a known working source) it looks like it's crashing straight away as soon as "start" is pressed on the encode.
Member

### sr55 commented Jan 9, 2017

 The only other option we have to grab it is to run HandBrakeCLI if your willing to give that a shot? HandBrakeCLI -i c:\path\to\source\dvd -o c:\path\to\output\test.mp4 --preset="Fast 1080p30" 2>&1 >log.txt log.txt gets output to the same directory as HandBrakeCLI, or you can set a path.

### ikonia commented Jan 9, 2017

 no problem - I can run that, excellent suggestion
Member

### sr55 commented Jan 14, 2017

 Any joy?

Member

### sr55 commented Feb 2, 2017

 If you can reproduce with a log, please drop a note and we can re-open. Otherwise I'll close for now as we don't have anything to go on.