This Privacy Notice was last updated on June 5, 2022.
This Privacy Notice describes the ways that Helpful Places protects the privacy of visitors to Helpful Places’ to web-based DTPR Guide App (hereafter “Guide App”).
Transparency is core to who we are as an organization, and we have done our best to make our Privacy Notice easy to read and to allow you to find what you’re looking for. If you would like any more information, just reach out to us at hello@helpfulplaces.com.
Note: if you landed on this page through a DTPR Guide App, it has been deployed at the request and on behalf of anotherorganization (a “Deploying Organization”). If you reach out to us using the “Email Us” link on the website, you are voluntarily providing both Helpful Places and the Deploying Organization with personal information in order to respond to you. You can find the Deploying Organization’s contact information at the top of the Guide App’s main page.
If you contact us because you want to use or are using the DTPR Guide App and need assistance with this, we will use your business email for authentication purposes, to provide you with information you request and to communicate with you about your use of the platform.
If you contact us with questions or feedback, we will use your business contact information to respond to you.
Unlike most websites, Helpful Places website and the DTPR Platform do not collect any personal information about you for the purpose of tracking and analytics. Our website utilizes Plausible.io, a privacy friendly and open-source alternative that does not use cookies or other tracking technology.
We do monitor use of the DTPR Guide Site and collect and compile aggregated statistics. We use this data to understand engagement with the deployed DTPR signage, interactions with the information and content provided, and to get people’s feedback on the information displayed. We do share the aggregated statistics with the Deploying Organization, and findings and insights derived from them may be made available publicly.
We do not sell your personal information, and we only share it with the Deploying Organizations and service providers as described below. Helpful Places uses some tools, apps and services to help us manage our activity: things like managing customer interactions, communicating with you, and the other activities described above. If these tools are provided by third parties, we make sure the third parties are not using your personal information for any purpose other than to deliver the service to us. A list of third-party service providers is available upon request.
We only collect the information we need to do the activities described above, and we only keep it as long as necessary. To protect the personal information we have, we use physical, organizational, and technological measures. For example: we only work with trusted technologies and service providers and we limit the number of people who can access your information to people who need to know as part of their job.
To request a copy of the personal information we hold on you or to ask us to update or correct your personal information, you can email hello@helpfulplaces.com. Please be as specific as you can to help us provide a complete and timely response. If you are not emailing us from the e-mail address we have on file, we may need to request additional information to verify your identity.
We will do our very best to resolve any concerns you may have. Please let us know via an email to hello@helpfulplaces.com. If for some reason we can’t resolve your complaint, you may contact the Office of the Privacy Commissioner of Canada (OPC) at 30 Victoria Street, Gatineau, QC K1A 1H3 or Toll Free: 1-800-282-1376 or on their website www.priv.gc.ca
If you have questions or comments about this privacy notice or our privacy practices, please contact us. The best way to reach us is via email at hello@helpfulplaces.com.