An error has occurred with Pandora. [Try Again] - Internal Pandora error

[ljcatlin]

I've not used the app since last Friday and starting today when I try to launch it I get the error message above. I've tried reinstalling, but that doesn't correct the issue.

[jbone1210]

I have the same issue and have tried reinstalling as well.

Did Pandora shut it down?

[jeffpasch]

same here.

[charleshimmer]

Used it everyday and then on Wednesday it just stopped working. It feels like maybe Pandora somehow blocked it.

[RocketGS]

Just downloaded this app and I'm getting this same issue. Bummer!

[inieves]

Im getting the same issue.

i have contacts over at Pandora... should I contact them?

Log attached:

HermesAppDelegate.m:195 -[HermesAppDelegate applicationDidFinishLaunching:] Starting in debug mode. Log file: /Users/inieves/Library/Logs/Hermes/HermesLog_2018-08-10_12:49:11_-0400.log
Pandora.m:290 -[Pandora doPartnerLogin:] Getting partner ID...
Pandora.m:823 -[Pandora sendRequest:] https://tuner.pandora.com/services/json/?method=auth.partnerLogin&partner_id=&auth_token=&user_id=
Pandora.m:823 -[Pandora sendRequest:] https://tuner.pandora.com/services/json/?method=auth.userLogin&partner_id=42&auth_token=VADEjNzUq9Ew9%2BIlY%2BmhA%2BN08yGZjtcuma&user_id=
Pandora.m:270 -[Pandora doUserLogin:password:callback:]_block_invoke Subscriber status: 1
Pandora.m:275 -[Pandora doUserLogin:password:callback:]_block_invoke Subscriber detected, re-logging-in...
Pandora.m:290 -[Pandora doPartnerLogin:] Getting partner ID...
Pandora.m:823 -[Pandora sendRequest:] https://internal-tuner.pandora.com/services/json/?method=auth.partnerLogin&partner_id=&auth_token=&user_id=
HermesAppDelegate.m:713 -[HermesAppDelegate handlePandoraError:] error received {
error = "The operation couldn\U2019t be completed. (OSStatus error -9807.)";
request = "<PandoraRequest 0x60400029e410 auth.partnerLogin>";
}

[RGerboth]

Looks like maybe Pandora locked Hermes out. Same issue on brand-new install.

[ryanbeymer]

I was poking around.... looks like their wildcard cert is busted.

• go to https://tuner.pandora.com/ - invalid cert
• go to https://internal-tuner.pandora.com/ - invalid cert

[nobecutan]

There was a thread the other day regarding this issue. Basically Apple and Chrome and others effectively killed a bunch of CAs owned by Symantec. As a workaround you have to manually trust the specific TLS certificate and all is gay again. BR Christof

…

Am 11.08.2018 um 01:06 schrieb Ryan Beymer ***@***.***>: I was poking around.... looks like their wildcard cert is busted. go to https://tuner.pandora.com/ - invalid cert go to https://internal-tuner.pandora.com/ - invalid cert — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub, or mute the thread.

[nobecutan]

The related issue plus a step by step instruction is #337.

…

Am 11.08.2018 um 01:06 schrieb Ryan Beymer ***@***.***>: I was poking around.... looks like their wildcard cert is busted. go to https://tuner.pandora.com/ - invalid cert go to https://internal-tuner.pandora.com/ - invalid cert — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub, or mute the thread.

[ryanbeymer]

Yep walked through it, works for me. Thx @nobecutan #337 (comment)

[inieves]

Also worked for me, thanks! Does this need to become part of usage instructions or some FAQ? Or a popup? Thanks @nobecutan #337 (comment)

[charleshimmer]

Worked for me! Thanks @nobecutan!

[ZevEisenberg]

How wise is it to manually trust certs that have been marked as untrusted by Apple and Google? Can we trust them only for pandora.com URLs?

[nriley]

Someone could potentially embedded the individual cert (or the now-no-longer-trusted CA) to the trusted certs in Hermes itself. But really this is Pandora's problem to fix.

…

On Mon, Aug 13, 2018 at 11:02:29AM -0700, Zev Eisenberg wrote: How wise is it to manually trust certs that have been marked as untrusted by Apple and Google? Can we trust them only for pandora.com URLs?