# Customer Lifecycle Phase 8 Customer Health Review

The customer lifecycle Phase 8 customer health review packet is the R7.20
readiness gate for combining telemetry depth, support automation, and lifecycle
analytics into one customer-safe operating health review.

## Customer Health Review Flow

```mermaid
flowchart LR
  A[R7.17 Telemetry Depth] --> D[R7.20 Customer Health Review]
  B[R7.18 Support Automation] --> D
  C[R7.19 Lifecycle Analytics] --> D
  D --> E[Health Review Contract]
  D --> F[Dashboard Refs]
  D --> G[Risk Review]
  D --> H[Next Actions]
  I[CI Gates] --> D
```

## Required Checks

- Telemetry depth, support automation, and lifecycle analytics source gates are
  ready.
- Program, customer-success, support, analytics, and security owner refs are
  present.
- Health review contract refs are complete and sanitized.
- Dashboard refs cover posture, support load, adoption, and cadence.
- CI gates cover input gate, review contract, dashboard, and redaction
  validation.

## Run The Gate

```bash
python3 scripts/validate_customer_lifecycle_phase8_customer_health_review.py \
  --packet examples/customer-lifecycle-phase8-customer-health-review/customer-lifecycle-phase8-customer-health-review.live.sanitized.example.json \
  --repo-root . \
  --require-live
```

Expected result:

```json
{
  "ready_for_customer_lifecycle_phase8_customer_health_review": true,
  "blocker_count": 0,
  "warning_count": 0
}
```

## Related Files

- `src/cavra/customer_lifecycle_phase8_customer_health_review.py`
- `scripts/validate_customer_lifecycle_phase8_customer_health_review.py`
- `examples/customer-lifecycle-phase8-customer-health-review/`
- `.github/workflows/customer-lifecycle-phase8-customer-health-review.yml`
- `tests/test_customer_lifecycle_phase8_customer_health_review.py`
- `docs/customer-lifecycle-phase8-customer-health-review.md`