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#!/usr/bin/php -q
<?php
/*********************************************************************
pipe.php
Converts piped emails to ticket. Both local and remote!
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2010 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
$Id: $
**********************************************************************/
@chdir(realpath(dirname(__FILE__)).'/'); //Change dir.
ini_set('memory_limit', '256M'); //The concern here is having enough mem for emails with attachments.
require('api.inc.php');
require_once(INCLUDE_DIR.'class.mailparse.php');
require_once(INCLUDE_DIR.'class.email.php');
//Make sure piping is enabled!
if(!$cfg->enableEmailPiping())
api_exit(EX_UNAVAILABLE,'Email piping not enabled - check MTA settings.');
//Get the input
$data=isset($_SERVER['HTTP_HOST'])?file_get_contents('php://input'):file_get_contents('php://stdin');
if(empty($data)){
api_exit(EX_NOINPUT,'No data');
}
//Parse the email.
$parser= new Mail_Parse($data);
if(!$parser->decode()){ //Decode...returns false on decoding errors
api_exit(EX_DATAERR,'Email parse failed ['.$parser->getError()."]\n\n".$data);
}
//Check from address. make sure it is not a banned address.
$fromlist = $parser->getFromAddressList();
//Check for parsing errors on FROM address.
if(!$fromlist || PEAR::isError($fromlist)){
api_exit(EX_DATAERR,'Invalid FROM address ['.$fromlist?$fromlist->getMessage():''."]\n\n".$data);
}
$from=$fromlist[0]; //Default.
foreach($fromlist as $fromobj){
if(!Validator::is_email($fromobj->mailbox.'@'.$fromobj->host))
continue;
$from=$fromobj;
break;
}
//TO Address:Try to figure out the email associated with the message.
$tolist = $parser->getToAddressList();
foreach ($tolist as $toaddr){
if(($emailId=Email::getIdByEmail($toaddr->mailbox.'@'.$toaddr->host))){
//We've found target email.
break;
}
}
if(!$emailId && ($cclist=$parser->getCcAddressList())) {
foreach ($cclist as $ccaddr){
if(($emailId=Email::getIdByEmail($ccaddr->mailbox.'@'.$ccaddr->host))){
break;
}
}
}
//TODO: Options to reject emails without a matching To address in db? May be it was Bcc? Current Policy: If you pipe, we accept policy
require_once(INCLUDE_DIR.'class.ticket.php'); //We now need this bad boy!
$var=array();
$deptId=0;
$name=trim($from->personal,'"');
if($from->comment && $from->comment[0])
$name.=' ('.$from->comment[0].')';
$subj=utf8_encode($parser->getSubject());
if(!($body=Format::stripEmptyLines($parser->getBody())) && $subj)
$body=$subj;
$var['mid']=$parser->getMessageId();
$var['email']=$from->mailbox.'@'.$from->host;
$var['name']=$name?utf8_encode($name):$var['email'];
$var['emailId']=$emailId?$emailId:$cfg->getDefaultEmailId();
$var['subject']=$subj?$subj:'[No Subject]';
$var['message']=utf8_encode(Format::stripEmptyLines($body));
$var['header']=$parser->getHeader();
$var['pri']=$cfg->useEmailPriority()?$parser->getPriority():0;
$ticket=null;
if(preg_match ("[[#][0-9]{1,10}]",$var['subject'],$regs)) {
$extid=trim(preg_replace("/[^0-9]/", "", $regs[0]));
$ticket= new Ticket(Ticket::getIdByExtId($extid));
//Allow mismatched emails?? For now hell NO.
if(!is_object($ticket) || strcasecmp($ticket->getEmail(),$var['email']))
$ticket=null;
}
$errors=array();
$msgid=0;
if(!$ticket){ //New tickets...
$ticket=Ticket::create($var,$errors,'email');
if(!is_object($ticket) || $errors){
api_exit(EX_DATAERR,'Ticket create Failed '.implode("\n",$errors)."\n\n");
}
$msgid=$ticket->getLastMsgId();
}else{
$message=$var['message'];
//Strip quoted reply...TODO: figure out how mail clients do it without special tag..
if($cfg->stripQuotedReply() && ($tag=$cfg->getReplySeparator()) && strpos($var['message'],$tag))
list($message)=split($tag,$var['message']);
//post message....postMessage does the cleanup.
if(!($msgid=$ticket->postMessage($message,'Email',$var['mid'],$var['header']))) {
api_exit(EX_DATAERR,"Unable to post message \n\n $message\n");
}
}
//Ticket created...save attachments if enabled.
if($cfg->allowEmailAttachments()) {
if($attachments=$parser->getAttachments()){
//print_r($attachments);
foreach($attachments as $k=>$attachment){
if($attachment['filename'] && $cfg->canUploadFileType($attachment['filename'])) {
$ticket->saveAttachment($attachment['filename'],$attachment['body'],$msgid,'M');
}
}
}
}
api_exit(EX_SUCCESS);
?>
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