Audio file does not play on web server but does on localhost

[tomfuller2]

Describe the bug
go to: https://www.demo.imaginepublicrelations.com/index.php?option=com_proclaim&view=cwmsermons&t=1&Itemid=273
Click on the audio for Pastor Tom's Top Ten Tips for Christians.
Click Play

You get error:

File does play on Localhost.

To Reproduce
Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Browser [e.g. chrome, safari]
• PHP Version [e.g. 8.0.0]
• Joomla Version [e.g. 3.x, 4.x]
• Proclaim Version [e.g. 10.0.0]

Additional context
Add any other context about the problem here.

[bcordis]

Can you give me details on what server type you used and whether the file is stored locally on the server or using a remote host?

[tomfuller2]

The audio file is on a web server. Same address as the Server on the localhost install as well as on the web-installation. Tom Fuller, APR Imagine Communications <http://www.ImagineCommunications.xyz> 971-832-9494

…

On Thu, Sep 21, 2023 at 5:43 PM Brent Cordis ***@***.***> wrote: Can you give me details on what server type you used and whether the file is stored locally on the server or using a remote host? — Reply to this email directly, view it on GitHub <#952 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAJYYXKTVQBU2BO4UZBE343X3TNMPANCNFSM6AAAAAA45DAIY4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[tomfuller2]

I wish I could troubleshoot this but I can't get any errors other than what JW Player shows. This error is:

Failed to play the associated resource because it is not supported by this browser. Equivalent to the HTML5 MEDIA_ERR_SRC_NOT_SUPPORTED mediaError.

The odd thing is that in the same browser, it plays from the localhost.

[bcordis]

@tomfuller2 Can you look at this again and send me more info on reproducing the error? thanks

[tomfuller2]

I think perhaps the problem is how I'm addressing the remote location. Let's just put this on hold for now. At some point I need to figure out how to address the media files. They are under imagine-communications.site/MediaFiles/ but that ends in a 404.

[bcordis]

@tomfuller2 Can we verify this is fixed and no longer a problem.

[tomfuller2]

I can't yet test until we resolve the db restore issue. I'm hoping to test on the CWM site.