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Contribute To KB Support

Community made patches, localisations, bug reports and contributions are always welcome and are crucial to ensure KB Support remains a leading solution for providing a Helpdesk system on WordPress.

When contributing please ensure you follow the guidelines below so that we can keep on top of things.

Please Note: GitHub is for bug reports and contributions only - if you have a support question or a request for a customisation don't post here, head over to our Support pages instead.

Getting Started

  • Do not report potential security vulnerabilities here. Email them privately to our security team at
  • Submit a ticket for your issue, assuming one does not already exist
    • Raise it on our Issue Tracker
    • Clearly describe the issue including steps to reproduce the bug
    • Make sure you fill in the earliest version that you know has the issue as well as the version of WordPress you're using

Making Changes

  • Fork the repository on GitHub
  • Make the changes to your forked repository
  • When committing, reference your issue (if present) and include a note about the fix
  • If possible, and if applicable, please also add/update unit tests for your changes
  • Push the changes to your fork and submit a pull request to the 'master' branch of the KBS repository

Code Documentation

  • We ensure that every KBS function is documented well and follows the standards set by phpDoc
  • Please make sure that every function is documented so that when we update our API Documentation things don't go awry!
  • Finally, please use tabs and not spaces. The tab indent size should be 4 for all KBS code.

At this point you're waiting on us to merge your pull request. We'll send a 'thanks' and review all pull requests, and make suggestions and changes if necessary.

Additional Resources