Overview

This bundle is used to access BMC Remedy Knowledge Management.

It includes the default:

• RKM service Kapp (kapp.jsp)
• Login page (login.jsp)
• Reset Password (resetPassword.jsp)

Personalization

This bundle easily allows for minor personalization by including optional attributes in your KAPP, Form and/or Categories.

KAPP Attributes

The following KAPP Attributes are required to properly establish a connection to RKM.

• RKM Admin Username : The name of the service administrator.
• RKM Admin Password : The password of the service administrator.
• RKM Locale : The local language code. This is the language in which you want the information returned.
• RKM Server : The server on which the RKM data is stored. this will be something like server.yourcompany.com.
• RKM Port : The port number.

The following Kapp Attribute are required to properly establish a connection to Filehub and properly display images.

• Filehub Url : The URL to the Kinetic Filehub application. (https://acme.com/kinetic-filehub)
• RKM Filestore Slug : The slug of the desired filestore configured in Kinetic Filehub.
• RKM Filestore Key : The secret associated to the specified key.
• RKM Filestore Secret : The key for an access key associated to the specified filestore.

Category Attributes

• Hidden : Including this attribute on a category means the category and forms in that category will not be shown on the portal page.

Customization

When you customize this bundle it is a good idea to fork it on your own git server to track your customizations and merge in any code changes we make to the default.

We also suggest you update this README with your own change summary for future bundle developers.

Structure

This RKM bundle uses our standard directory structure. Bundles are completely self contained so should include all libraries and markup needed.