This is repository for full XMPP chat support. Standalone and automated hosting environment is supported.
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ejabberd_mod Compatible with 15.06v ejabberd version Jun 28, 2015
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README.md

XMPP Chat for live helper chat

This is repository for full XMPP chat support in Live Helper Chat. Standalone and Automated hosting enviroments are supported. Folders structure

  • ejabberd_mod - contains two ejabberd mods required for chat integration
  • ejabberd_xmlrpc - optional if rpc as handler is used. Recommended way.
  • node - node server used by LHC PHP extension
  • xmppservice - LHC extenstion which have to be installed in lhc itself.

Requirements

Workflow how everything is related

LHC extension requirements

  • Option to create an XMPP users and assign operators to them.
  • It should be able to handle three types of accounts, [chat]/[online visitor]/[operator]
  • Online visitors/chats account should be expirable
  • Admin can select should selected operator receives new chat request's or not.
  • If operator sends a message to chat but chat has already another owner, operator is informed that chat was already accepted
  • If operator writes a message to chat and chat is still pending chat owner becames XMPP sender and his message is send to user.
  • It supports automated hosting also.

Username constructing patterns in standalone enviroment

  • visitors.[visitor_id]@xmpp.example.com
  • visitors.[chat_id].chat@xmpp.example.com
  • Shared roasters should be constructed like
  • visitors
  • operators

Visitor comes to site (node server takes care of this API)

  • LHC extension checks does passed online user has assigned XMPP user.
  • If user does not exists create xmpp account

Optional if node as handler is used

  • Visitor status should be appeneded with online information. It should come from request to NodeJS server.
  • Visitor status should be online for 5 minutes since last page view
  • To nodejs server is provided request to register XMPP account and set it as active

Operator sends a message to online visitor. [mod_lhc]

  • Operator writes message to user using XMPP client.
  • Intercept message at ejabberd lhc extension and there execute callback to lhc module.
  • Mod should send messages only if sender is an operator.
  • If we find active chat [based on assigned chat_id to online visitor] we append message to chat if not we write this as invitation to chat to online visitor.

Visitor starts a chat [nodejs]

  • First we check does chat has assigned online visitor id and if online visitor has a xmpp account record under it.
  • We send message to all online operator who have permission to handle user department and have associated XMPP account.
  • If chat does not have associated online visitor XMPP account we create a new account based on chat itself.
  • We issue request to NodeJS to register this account and then we send message to all operators.

Send a message to operator from visitor (during the chat)

  • Connect as user and send message to assigned operator if it exists.
  • If we cannot find active XMPP account associated with chat we send request to register XMPP account.
  • Once we do this, we just send http request to nodejs api or directly from PHP and send a message to ejabberd. Basically we login as visitor and send message to assigned operator xmpp user.

Send a message from operator to visitor (during the chat)[mod_lhc]

  • We intercept a message and send post request to lhc module, which based on online visitor id, determines a chat and publishes a message to chat.
  • Messages from visitors to operators should be ignored and not send to LHC callbacks

Operators status monitoring [mod_lhcping.erl,mod_lhc.erl]

  • This ejabberd module monitors statuses and sends pings to provided URL in JSON content
  • Callback is send also then operator logins
  • Callback is also send then operator logouts
  • Pings to online visitors should be ignored and pings only for operators should be send
  • mod_lhc also handles offline messages and forwards them to HTTP

Autoamated hosting workflow

  • Each operator in instrance will get username contructed in [username].[instance_name]@xmpp.example.com
  • Each visitor instance will get username constructed like visitor.[visitor_id].[instance_name]@xmpp.example.com
  • [instance_name] cannot be "chat"
  • Each direct chat xmpp username should be constructed like visitor.[chat_id].chat.[instance_name]@xmpp.example.com
  • Each instance will have two shared roasters, they should be constructed following this pattern
  • visitors.[instance_name]
  • operators.[instance_name]
  • Then instance is created extension should precreate these two shared roasters
  • Once instance is destroyed shared roasters and users should be unregistered from ejabberd