MLH Incident Response Guide
The following is a guide of actions to be taken in the case of a Code of Conduct or Rules Violation.
Code of Conduct Violation
Try to get as much of the incident in written form by the reporter. If you cannot, transcribe it yourself as it was told to you. The important information to gather include the following:
- Identifying information (name, etc.) of the participant doing the harassing
- The behavior that was in violation
- The approximate time of the behavior (if different than the time the report was made)
- The circumstances surrounding the incident
- Other people involved in the incident
- Other people who know of the incident
Prepare an initial response to the incident. This initial response is very important and will set the tone. Depending on the severity/details of the incident, please follow these guidelines:
- If there is any general threat to attendees or the safety of anyone including conference staff is in doubt, summon security or police.
- Offer the victim a private place to sit
- Ask "is there a friend or trusted person who you would like to be with you?" (if so, arrange for someone to fetch this person)
- Ask them "how can I help?"
- Provide them with your list of emergency contacts if they need help later
- If everyone is presently physically safe, involve law enforcement or security only at a victim's request.
There are also some guidelines as to what not to do as an initial response:
- Do not overtly invite them to withdraw the complaint or mention that withdrawal is OK. This suggests that you want them to do so, and is therefore coercive. "If you're OK with it [pursuing the complaint]" suggests that you are by default pursuing it and is not coercive.
- Do not ask for their advice on how to deal with the complaint. This is a staff responsibility
- Do not offer them input into penalties. This is the staff's responsibility
Once something is reported to a staff member, immediately contact the incident response team via one of the reporting phone numbers. The main objectives of this meeting are to find out the following:
Who did the actions?
When did it occur?
Are we doing anything about it?
North America General Reporting - +1 (409) 202-6060, email@example.com
Europe General Reporting - +44 80 0808 5675, firstname.lastname@example.org
APAC General Reporting - +91 80004 02492, email@example.com
Once the incident response team has been contacted, they will work with the staff member to loop in the event organizer if they are not already involved.
The organizer and MLH will then communicate with the alleged harasser. Make sure to inform them of what has been reported about them.
Allow the alleged harasser to give their side of the story to the staff. After this point, if report stands, let the alleged harasser know what actions will be taken against them.
Some things for the staff to consider when dealing with Code of Conduct offenders:
- Warning the harasser to cease their behavior and that any further reports will result in sanctions
- Requiring that the harasser avoid any interaction with, and physical proximity to, their victim for the remainder of the event
- Immediately ending any event volunteer responsibilities and privileges the harasser holds
- Requiring that the harasser not volunteer for future events MLH runs (either indefinitely or for a certain time period)
- Requiring that the harasser immediately leave the event and not return
- Banning the harasser from future events (either indefinitely or for a certain time period)
- Publishing an account of the harassment
- Give accused attendees a place to appeal to if there is one, but in the meantime the report stands. Keep in mind that it is not a good idea to encourage an apology from the harasser.
It is very important how we deal with the incident publicly. Our policy is to make sure that everyone aware of the initial incident is also made aware that it is not according to policy and that official action has been taken - while still respecting the privacy of individual attendees. When speaking to individuals (those who are aware of the incident, but were not involved with the incident) about the incident it is a good idea to keep the details out.
Depending on the incident, the MLH Incident Response Team may decide to make one or more public announcements. If necessary, this will be done with a short announcement. No one other than MLH or someone delegated authority from MLH should make any announcements.
If some attendees were angered by the incident, it is best to apologize to them that the incident occurred to begin with. If there are residual hard feelings, suggest to them to write an email to MLH. It will be dealt with accordingly.
Last Revised: 2020-06-22