This file is for Windows users only. If you are a Mac user, please see The Mac Guide!
Step 1: Evaluate The Threat Level
What this means is that if you are able to access your PC, meaning you can log in and see your desktop, you may proceed. If you can't, meaning either you are having an issue logging in, or have a screen locker / ransomeware, seek your local technical support shop.
Step 2: Preparing PC For Threat Removal
In this step, we will make sure your PC will be ready to remove threats, as uninterupted as possible. The first thing you need to do is locate two keys on your keyboard: The key with the windows logo on it (which looks like this: ) and the letter R key. What you want to do after finding them is press them at the same time. A run box should appear, and it should look something like this: .
What you want to type in this box is the following: "MSCONFIG", than hit the "OK" button below the text area. If you get any sort of yes / no prompt, hit yes. You should then see the small system configuration window. Select the General tab, and click the "Diagnostic startup" button. Then, proceed to hitting the "Apply" button in the bottom right corner. Then close the window.
Step 3: Threat Removal (Part 1)
The action to take after doing this is to simply restart your computer. You should know how to do this, so I'm not going to explain it. After restarting, you need to download HitmanPro from Surfright. Once downloaded, run it, and then remove anything it finds. It will ask you for an email, and you don't have to put in your real email if you don't want to.
Step 3: Threat Removal (Part 2)
The next step is to download Malwarebytes from the Malwarebytes site. Once you download it, run the installer. After running, it should have a scan button, which is what you need to press. Let the scan run until completion, then again remove everything it finds.
Step 4: You Should Be Done!
After going through these steps, you should have a malware-free computer! If the problems persist, we suggest visiting your local technician.