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Checkout Issue: Failed to retrieve and/or create a Braintree Customer #2253
I am unable to complete a braintree transaction with a logged in user. I get the following error:
Failed to retrieve and/or create a Braintree Customer
I am using the braintree sandbox environment. Using the "Braintree Transaction" payment method.
Note: I am able to complete the transaction for a user that is not logged into the site i.e. anonymous user.
In a separate test I added the "Paypal One Time Transaction" payment method to the Braintree
I have a standalone test program that can push paypal transactions through my braintree account and have verified that they appear in my sandbox list of transactions.
Update: Created a new user to try out both the Braintree transaction and the paypal option. Both worked ok for the new user. Not sure what was wrong with the previous user. One thing that was not usable for the paypal user is the paypal login appeared partially off screen - had to use alt-spacebar m to move the window - this is ok for a developer but not for an actual user.
The current braintree paypal offering - allows the user to login to paypal in the browser rather than going off to paypal in a separate window - this is a better user experience.