| title | description | author | ms.author | ms.reviewer | ms.date | ms.custom |
|---|---|---|---|---|---|---|
Issue with cascade crew changes when assigning a booking |
Resolves issues with cascade crew changes in Dynamics 365 Field Service. |
jshotts |
jasonshotts |
mhart |
10/19/2023 |
sap:Schedule Board |
This article helps resolve issues with cascade crew changes when assigning a booking in Microsoft Dynamics 365 Field Service.
"Cascade crew changes" doesn't work when assigning a booking from a single resource to a crew or group.
This issue occurs if the value of msdyn_CascadeCrewChanges in the booking is set to false when a booking is assigned from a single resource to a crew or group.
To fix the issue, open the booking and set the value of msdyn_CascadeCrewChanges to Yes. Then, assign the booking to a crew again.
For more information, see Group resources in crews.