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Co-Administrator doesn't have access to "Email Invoice" #17159

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atrauzzi opened this issue Oct 18, 2018 — with docs.microsoft.com · 12 comments

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commented Oct 18, 2018 — with docs.microsoft.com

I have a co-administrator on my account who I'd like to allow access to the ability to trigger email invoices. No matter what we do, the "Email Invoice" button remains greyed out for him.

How do I get him access to this feature?


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@atrauzzi atrauzzi changed the title Co-Administrator doesn't have access to this Co-Administrator doesn't have access to "Email Invoice" Oct 18, 2018

@femsulu femsulu self-assigned this Oct 18, 2018

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commented Oct 18, 2018

@atrauzzi Thanks for the Comment. We are actively investigating and will get back to you soon.

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commented Oct 23, 2018

Only the Azure Account Admin can download the Azure Billing Invoice. I did a repro and the option to download the invoice is grayed out.
See this link - https://azure.microsoft.com/en-in/documentation/articles/billing-download-azure-invoice-daily-usage-date/

@femsulu femsulu closed this Oct 23, 2018

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commented Oct 23, 2018

How do we get that fixed?

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commented Oct 23, 2018

AFAIK, this is by design and not a bug. but if this is something you would like to see supported, please share your feedback directly with the accounts team using this link.

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commented Oct 23, 2018

That's ridiculous. How could it possibly be by design, restricting this button to only administrators -- not even co-administrators is just completely pointless.

I also want to note that I don't want to download a single invoice, I want to configure email invoices. I think you haven't read my problem description properly.

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commented Oct 24, 2018

My mistake, I assumed you were asking for access to download invoice.

What type of subscription do you have? According to the published doc, the opt in feature may not be available for some subscription/offer types such as Enterprise Agreements, Azure in Open and Support offers.

You will be able to tell the subscription type by navigating to the subscription page in the portal and viewing the subscription details. Visit here for full list of Azure's Subscription offerings

https://docs.microsoft.com/en-us/azure/billing/billing-download-azure-invoice-daily-usage-date#get-your-invoice-in-email-pdf

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commented Oct 24, 2018

in the event your subscription is not supported, my earlier recommendation to share the feedback via the feedback link (shared previously) would be the best path as it allows others to upvote your feedback to raise the priority. In parallel, I am following up internally to check if there any known issues with the feature that could prevent access to the email invoice feature - assuming your subscription type is supported.

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commented Oct 24, 2018

@atrauzzi, quick clarification and update based on my internal findings:
the Account Admin limitation is for Older invoices (before December 2016). However there are a few other reasons why the invoice button could be greyed out.
If the user has a subscription which offers credits and they have not exceeded this credit, then, an invoice will not be generated and the option to Opt-in for invoice in email will be disabled for the customer.

The related info is detailed HERE - screenshot below:

image

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commented Oct 24, 2018

I can access it as an administrator. It's my co-administrators and billing users that can't.

I'm on pay as you go. I'm not doing anything out of the ordinary here.

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commented Oct 24, 2018

The accounts team will need to investigate this further to figure out how to unblock your co-admin. follow these steps to file a support request. I already informed them of your issue so they will be expecting your support request.

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commented Oct 24, 2018

Sorry, your built-in support is completely useless and wastes far too much of my time (numerous bad experiences, incompetent staff, unresponsive after giving feedback).

Please resolve this internally.

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commented Oct 24, 2018

I understand you are frustrated. Happy to help fastrack internally. Send mail to AzCommunity@microsoft.com with your subscription ID and the user IDs of the co-admins that are unable to trigger an email invoice and I will engage on your behalf.

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