No product in O365 called 'Dynamics 365 Customer Service Digital Messaging add-on Trial'

[sy-huss]

The page states that users should search for the addon 'Dynamics 365 Customer Service Digital Messaging add-on Trial', there is no such product name. The product may have been renamed?

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Document Details

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• ID: 3820cf3e-5801-f790-5895-3b5960753600
• Version Independent ID: 7bc694fb-8ad3-2a22-7272-a57c8f0c6506
• Content: Try channels in Omnichannel for Customer Service
• Content Source: ce/customer-service/try-channels.md
• Service: dynamics-365-customerservice
• GitHub Login: @neeranelli
• Microsoft Alias: nenellim

[neeranelli]

Hello @sy-huss,

Please see if one of the following prerequisites is met as mentioned in the documentation:

• Paid or trial subscription of Dynamics 365 Customer Service Enterprise
• Paid or trial subscription of Dynamics 365 Customer Engagement

Then, when you sign into the admin center and select add-ons, you should be able to view the Dynamics 365 Customer Service Digital Messaging add-on Trial add on.

There is no change in the name or availability.

Hope this helps.

Thank you.
Neeraja

[neeranelli]

Hello @sy-huss,

Hope you were able to resolve the issue. You can also try the new trial experience that comes with a host of features. More information: Sign up for a free Dynamics 365 Customer Service trial

I am closing this issue because I haven't heard back from you.

Best regards,
Neeraja