Power Apps and Power Automate licensing FAQs| Microsoft Docs
FAQs for licensing Power Apps, Power Automate, Common Data Service, and AI Builder
Power Apps and Power Automate licensing FAQs
We have found some common questions on licensing and plan options. We’ve included several here with their answers. For more details about Microsoft Power Apps and Microsoft Power Automate licensing, see Licensing Guide.
General licensing questions
How is Microsoft Power Apps and Power Automate licensed?
Power Apps plans:
Power Apps per app plan which allows individual users to run applications (2 apps and a single portal) for a specific business scenario based on the full capabilities of Power Apps for $10/user/app/month. This plan provides an easy way for customers to get started with the platform before broader scale adoption.
Power Apps per user plan which equips a user to run unlimited applications (within service limits) based on the full capabilities of Power Apps for $40/user/month.
Power Automate Plans:
Power Automate per user plan which equips a user to run unlimited flows (within service limits) with the full capabilities of Power Automate based on their unique needs for $15/user/month.
Power Automate per flow plan which enables organizations to implement flows with reserved capacity that serve teams, department, or the entire organization without having to license each end user. This plan starts at $500/month for 5 flows.
More details can be found in Microsoft Power Apps and Power Automate Licensing Guide.
How do I use Power Apps per app plans?
What are the self-service purchase options for the Power Platform products?
See the FAQ: Self-service purchase FAQ.
What license must be assigned to a guest so they can run a canvas app shared with them?
The guest user must have a Power Apps license assigned through one of the following tenants:
- The tenant hosting the app being shared
- The home tenant of the guest user
Also, the guest must have the same license that’s required for non-guests to run an app. A collection of examples is available here.
Is non-profit, government, and academic pricing available?
Yes, Non-Profit, Government and Academic pricing is available in respective program channels.
What will happen to the Power Apps P1/P2 and Power Automate Plan 1 and Plan 2 plans on October 1, 2019?
The existing P1 and P2 plans for Power Apps and Power Automate will be transitioning to the new Power Apps per app and per user plans, as well as the Power Automate per user and per Power Automate plans. Existing customers will be able to maintain the P1 and P2 plans for Power Apps and Power Automate for the duration of their current subscription period, and they may be eligible to also renew under current terms depending upon when their subscription period expires. Similarly, new customers may be able to purchase the existing P1 and P2 plans prior to April 1, 2020. Please contact your Microsoft account rep for more information.
Are full Power Automate capabilities included in Power Apps licenses?
Power Apps licenses will continue to include Power Automate capabilities. However, flows will need to run within the context of the Power Apps application, which refers to using the same data sources for triggers or actions as the Power Apps application. Consuming standalone Power Automate flows unrelated to the Power Apps application(s) will require purchase of a standalone Power Automate license.
Is there a plan for developers?
Yes, we have a free Community Plan to learn and build skills on Power Apps, Power Automate, and Common Data Service. Learn more.
What happens when I use all the data storage, file storage, and flow runs included in my per user licenses?
You can buy additional data storage, file storage and flow runs. See the Power Apps Licensing overview page for more information.
Who can buy Microsoft Power Apps and Power Automate plans?
Any customer can sign up for a free trial. Office 365 admins can buy Power Apps plans for their teams or organization. Contact your Office 365 admin when you’re ready to buy.
Do all my users need to be licensed with the same Power Apps plan, or can I mix plans?
You can mix and match Power Apps licenses, and licenses that include Power Apps capabilities, across the users in your organization.
Are there limits on the number of API requests Power Apps and Power Automate users can make?
Yes. To help ensure service levels, availability and quality, there are limits to the number of API requests users can make across Power Apps and Power Automate. Service limits are set against normal usage patterns in both 5-minute and per 24-hour intervals, and most customers will not reach them.
API capacity is tracked based on consumption at an individual user level, and the daily limits cannot be pooled at any other level.
API limits are also applicable to application users, non-interactive users and administrative users in Common Data Service platform.
More information is available here.
How long is the free trial period?
Free trials for Microsoft Power Apps last 30 days. For Power Automate, they are available for 90 days.
Is there a way to develop my Microsoft Power Apps and Power Automate skills for more than 90 days?
Yes, with the Power Apps Community Plan you get a free environment for individual use with functionality including the Common Data Service. In this environment you can explore and learn everything about Power Automate and Power Apps for free, but the Power Apps Community Plan is not intended for production use.
How do I convert my trial environment to a production environment?
More information is available here.
Where can I find more information about trial environments?
For more information about trial environments in Power Apps read this topic.
What are Microsoft Power Apps and Power Automate use rights for Office 365 applications?
Please refer to Licensing guide for Microsoft Power Apps and Power Automate use rights for Office 365 applications.
Effective October 1, 2019, the SQL, Azure, and Dynamics 365 connectors listed below will be reclassified from Standard to Premium. Non-Microsoft connectors that had previously been classified as standard connectors will still be available to Office 365 users. A standalone Power Apps or Power Automate plan license is required to access all Premium, on-premises and custom connectors.
Azure Application Insights
Azure Blob Storage
Azure Data Factory
Azure Data Lake
Azure Event Grid
Azure Event Grid Publish
Azure File Storage
Azure IoT Central
Azure Log Analytics
Azure Log Analytics Data Collector
Azure Resource Manager
Azure SQL Data Warehouse
Azure Table Storage
Dynamics 365 Customer Insights
Dynamics 365 Finance & Operations
Dynamics 365 Sales Insights
Dynamics 365 Business Central
Dynamics 365 Business Central (on-premises)
Power Automate plan-based limits on trigger frequency and the number of runs allocated to a tenant per month are being removed.
Power Apps and Power Automate usage will be subject to service limits described here. Per user service limits provide capacity assurance for users and alleviate the risk of one user exhausting the tenant wide quota.
How does the change to Power Apps and Power Automate use rights for Office 365 applications affect me if I purchased the subscriptions prior to Oct 1st 2019? Will my existing Power Apps applications and Power Automate workflows continue to work?
Yes, existing apps and flows will continue to work. Customers who have been using Power Apps or Power Automate with Office 365 using one or more of the connectors listed above will receive a transition period before the connector reclassification goes into effect. This transition period would be until October 1, 2020 or the expiration of their current Office 365 subscription term, whichever is longer. During the transition period customers can continue to create additional apps and flows using these connectors.
In addition, apps and flows created prior to October 1, 2019 which are using these connectors will receive an extended transition period until October 1, 2024. During this time, these qualifying apps and flows will be exempt from the Premium connector licensing requirements for the reclassified connectors.
How many Power Apps applications I can run with Office 365 plans?
There is no limit on the number of applications. Customers can continue to run standalone Power Apps applications to extend and customize Office 365 using standard connectors.
The Power Apps per app plan allows users to run specific apps. Can you explain what this means in terms of the number and types of apps I can use?
The Power Apps per app plan is designed to help organizations solve for one business scenario at a time, which may involve a combination of individual apps. Each “per app” license provides an individual user with rights to two apps (canvas and/or model-driven) as well as one Power Apps Portal, all within a single environment. A single user might be covered by multiple “per app” licenses to allow the user to use multiple solutions targeted at various business scenarios, without requiring a per-user license. In other words, the “per app” license is stackable.
Do embedded canvas apps in model-driven apps count toward the two-apps limits?
No. Embedded canvas components within the model-driven app will not count towards the two apps limit in the per app licensing model.
What are Microsoft Power Apps and Power Automate use rights for Dynamics 365 applications?
Refer to Licensing guide for Microsoft Power Apps and Power Automate use rights for Office 365 applications.
Effective October 1st 2019, there are certain changes made to use rights which are listed below:
Power Apps use rights with Dynamics 365 licenses: Dynamics 365 Enterprise licenses will no longer include general purpose Power Apps capabilities. Dynamics 365 Enterprise users will continue to be able to run apps and portals that extend and customize the licensed Dynamics 365 application, as long as those apps and portals are located in the same environment as their licensed Dynamics 365 application. Custom apps or portals outside of the Dynamics 365 environment will require a standalone Power Apps license.
Power Automate use rights with Dynamics 365 licenses: Dynamics 365 licenses will no longer include general purpose Power Automate capabilities. Power Automate flows will need to map to licensed Dynamics 365 application context - Power Automate flows should trigger from OR connect to data sources within use rights of licensed Dynamics 365 application(s). Use of standalone flows will require a Power Automate license.
Can I connect to Microsoft Dynamics for Finance and Operations?
Yes, you can use the Dynamics 365 Finance and Operations connector to build canvas apps using this data.
When would I use the Power Automate per user plan versus the Power Automate per flow plan?
The per user plan is intended to support the broad adoption of an automation culture in an organization. Every user with this plan is entitled to use an unlimited number of flows, within service limits. The per flow plan provides an organization with the flexibility to license by the number of flows, instead of licensing each user accessing the flows individually with the per user plan.
Which flows count in the Power Automate per flow plan?**
All types of enabled flows count: scheduled flows, automated flows, instant flows and business process flows. Flows that are triggered by another flow (child flows) or that are disabled will not count against the plan.
Do flows always have to be purchased in units of five as part of the Power Automate per flow plan?
No. After the minimum purchase of 5 flows, additional flows can be licensed individually at $100/month per flow.
Do users who run flows need to be licensed, or do only users who create flows need to be licensed?
Any end user running a flow will need to be licensed either by the per user or per Power Automate plans.
There are features in Power Automate that are not running a flow directly, such as responding to an approval request or advancing a stage in a business process. These features are built on the Common Data Service. Normally, any use of these features requires either a standalone Power Automate per user plan, or, that the flow that creates these business process environments or approval requests to be licensed under the per flow plan.
Common Data Service
What Common Data Service capacity is included with the Power Apps and Power Automate plans?
Every tenant with a Power Apps license gets default capacity. In addition, for each license there is additional capacity (pooled) added to the tenant.
|Power Apps capacity Limits||Per license entitlement (Power Apps per app plan)||Per license entitlement (Power Apps per user plan)|
|Common Data Service Database Capacity||+ 50 MB||+ 250 MB|
|Common Data Service Log Capacity||+ 0||+ 0|
|Common Data Service File Capacity||+ 400 MB||+ 2 GB|
Since flows, as well as certain Power Automate features like approvals, run inside of the Common Data Service, every tenant with a Power Automate license gets default capacity. In addition, for each per-user or per-flow license there is additional capacity added to the tenant.
|Power Automate capacity Limits||+ Per user||+ Per flow|
|Common Data Service Database Capacity||+ 50 MB||+ 50 MB|
|Common Data Service Log Capacity||+ 0||+ 0|
|Common Data Service File Capacity||+ 200 MB||+ 200 MB|
What add-ons are available to the Power Apps and Power Automate plans?
A list of add-ons applicable to all standalone Power Apps and Power Automate plans are listed below:
New Power Apps Portals login capacity add-on and Portals page view capacity add-on for external users of Power Apps Portals. External users are those outside of your organization who sign in with a variety of identities such as LinkedIn, Microsoft Account, other commercial login providers, or anonymously.
Power Apps Portals log in capacity add-ons (various volume tiers start from $200 per 100 logins per month)
Power Apps Portals page view capacity add-on (100,000 anonymous page views for $100 per month)
New Power Apps and Power Automate capacity add-on increases daily API request limits for Power Apps, Power Automate, and Dynamics 365 workloads for users that exceed their usage entitlement (10,000 daily API requests for $50 per month).
Common Data Service Database Capacity (1GB) $40 per month
Common Data Service File Capacity (1GB) $2 per month
Common Data Service Log Capacity (1GB) $10 per month
Can you share more details regarding the new Power Apps Portals licensing?
Power Apps Portals can be provisioned without requiring a specific license. User access licensing is based on persona type and details are as below.
|User type||Model||SKU names||Unit capacity||Price/month||Channel||Comments|
|External user (authenticated)||Per login||Power Apps portals login capacity add-on||100 logins||$200||All||A login provides the authenticated user with access to a single portal for up to 24 hours|
|Power Apps portals login capacity add-on Tier 2||1000 logins||$1000||All|
|Power Apps portals login capacity add-on Tier 2||5000 logins||$3500||CSP only|
|External user (anonymous)||Per page view||Power Apps portals page view capacity add-on||100,000 page views||$100||All|
|Internal user||Via license||Dynamics 365 (various)||n/a||n/a||n/a||Custom portal use rights are aligned with custom app use rights|
|Power Apps per app plan|
|Power Apps per user plan|
- Multiple logins during the 24-hour period count as one billable login
What exactly is considered a “login” as part of the Power Apps Portals add-on?
Think of a login as a “day pass” to a portal. Once logged in to a portal, subsequent logins (potentially from different devices) during the 24-hour period will not be billable.
Does a single login provide access to multiple Power Apps Portals during the 24-hour period?**
Logins are specific to a single portal. So if you access multiple portals belonging to the same tenant, it will be counted as one login per portal.
What is the difference between Power Apps Portals and Dynamics 365 Portals in terms of licensing?**
|Parameter||Dynamics 365 Portals||New Power Apps Portals|
|Provisioning a portal environment||Purchase Dynamics 365 Additional Portal SKU at $500 per month||Provision a portal—no need to purchase portal addons to provision a portal|
|Qualifying base offers||Dynamics 365 licenses only||Customers can add on portal external login or page view capacity to Dynamics 365, Power Apps and Power Automate licenses|
|Internal use rights||Dynamics 365 enterprise licenses, Dynamics 365 team member license.||Internal users can now access portals with a Power Apps per-app/per-user license. For a Dynamics license it is same as custom Power Apps use rights.|
|Monetization||Per portal environment Per page view||Per log in Per page view|
|Entitlement for Dynamics 365 customers||1 portal environment for the first 10 full Dynamics 365 USLs||Not applicable―Power Apps Portals environments can be provisioned|
Can I purchase Power Apps Portals add-on licenses with my existing Power Apps P1 or P2 plans or do I have to upgrade to the new plans to benefit from the new portal capability?**
Yes. You can purchase Power Apps Portals add-on capacity if you are an existing Power Apps Plan 1 or Plan 2 customer. You can also purchase this capacity if you are a Dynamics 365 customer.
Can you clarify the use rights to Portals for internal users?
Custom Power Apps Portals use rights: For internal users, use rights to a “custom” portal are aligned with their “custom” Power Apps use rights. For example:
A Dynamics 365 enterprise application license gets use rights to custom Power Apps applications within the same environment as the Dynamics 365 application. As such, A Dynamics 365 enterprise application license gets use rights to custom Power Apps Portals within the same environment as the licensed Dynamics 365 enterprise application.
The Team Member license does not get access to custom portal as Team Member licenses do not allow access to a custom app.
What is the minimum number of logins and page view that I need to assign to a specific portal?**
Minimum login quantity to be assigned to a portal is 100 logins/month. Once you have assigned 100 logins, you can assign them in units of 1.
Example: If you have 3 portals and bought 4 login packs (400 logins). You can assign them in the following way:
For example, if you have 3 portals and bought 4 login packs (400 logins), you can assign them in the following ways:
- Portal 1: 120 (min 100)
- Portal 2: 151 (min 100)
- Portal 3: 129 (min 100)
Page views: Minimum 50,000 per portal. After that you can assign 1 at a minimum.
Do unused Power Apps Portals logins carry forward to the next month?
Portals are licensed at a monthly rate that is based on a customer’s anticipated login volume. Logins are not accumulated as individual assets that would carry forward month to month.
How is AI Builder licensed?
AI Builder is a capacity add-on to paid, standalone Power Apps, Power Automate, and Dynamics 365 licenses. Each $500 subscription includes 1 million AI Builder service credits applied at the tenant level. To use your AI Builder capacity, an administrator has to allocate AI Builder capacity to the environment where you want to use AI Builder.
- More details about licensing can be found in the Microsoft Power Apps and Power Automate Licensing Guide.
- Information about how to allocate capacity in the Power Platform admin center can be found here.
How is AI Builder capacity enforced?
The AI Builder capacity add-on is an annual subscription, and capacity is enforced on a monthly basis. Capacity should be purchased for the peak utilization monthly period.
Information about how to allocate AI Builder capacity to your environment is available here.
Can AI Builder capacity be added to the P1 and P2 plans for Power Apps and Power Automate that are being retired?
Yes. AI Builder capacity can be added to the P1 and P2 plans for Power Apps and Power Automate for customers who haven’t yet transitioned to the new Power Apps and Power Automate plans.
What is a "service credit" and how does it work?
AI Builder includes several model types, including custom and prebuilt – a full list is available here.
AI models consume service credits when they are trained, used in an app or flow, or scheduled to periodically run. The amount of capacity consumed varies based the AI model, as well as the size and complexity of the data set.
Which AI models are available for free in public preview and which are in paid GA status?
The release status for AI Builder features is available here.
AI models available in public preview do not require paid AI Builder capacity. A full list of all models can be found here.
Is a trial available for AI Builder?
Users without an existing Power Apps or Power Automate license can access AI Builder trial capacity for 30 days by signing up for either a Power Apps or Power Automate trial. Existing Power Apps and Power Automate users can access AI Builder trial capacity for 30-days by signing into the respective service and accessing AI Builder in the left navigation pane.