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Back Up #5824

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scratchpads opened this issue Feb 12, 2019 · 8 comments

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@scratchpads
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commented Feb 12, 2019

Description:

Hello,

How do we get a back up?

I've tried requesting a back up many times, but it never shows up on the back up page.

Thanks.....

@benscott

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commented Feb 12, 2019

We have had this issue before #5739, which seems to have been fixed for some sites. I will investigate why it's not working on yours.

@benscott benscott added the bug label Feb 12, 2019

@benscott benscott added this to In progress in 18th January - 28th February Feb 12, 2019

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commented Feb 12, 2019

Comment by Anna

Thanks........There's an awful lot of pdf files on our site. It might be that it takes too long to make the back up, because the site is so large.

@benscott

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commented Feb 12, 2019

I don't think it's that unfortunately - the backups aren't downloadable on the Wallace site either.

@jrdh - did your release in #5739 fix the backups? Any idea what's up with this?

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commented Feb 13, 2019

Comment by Anna

Looks like its working again..... thanks

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commented Feb 13, 2019

Comment by Anna

Anyway it lists the old back ups now. They aren't actually there when I click on them, but I've requested a new one, and I'll wait and see if I can download that......

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commented Feb 14, 2019

Comment by Anna

No, when I click on the latest backup, well, all the backups, it says, "page not found".

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commented Feb 15, 2019

Comment by Anna

If the backup won't work, would it be possible to arrange for you to send us copies on a disk sometimes? We'd pay something for it of course. Thanks......

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commented Feb 18, 2019

Sorry, this wasn't working before but it is fixed now & your backups can be downloaded through the interface.

@benscott benscott closed this Feb 18, 2019

18th January - 28th February automation moved this from In progress to Deployed Feb 18, 2019

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