zoom-us fails to start

[samuela]

Describe the bug
A clear and concise description of what the bug is.

To Reproduce
Steps to reproduce the behavior:

1. Run Ubuntu 20.04
2. Use home-manager to install pkgs.zoom-us

❯ zoom-us
ZoomLauncher started.
cmd line: 
CreateReportChannel bp_server_fd=4
$HOME = /home/skainswo 
Can't load/home/skainswo/.config/zoomus.conf
export SSB_HOME=/home/skainswo/.zoom; export QSG_INFO=1; export QT_AUTO_SCREEN_SCALE_FACTOR=1; export LD_LIBRARY_PATH=/nix/store/74ji3kkar98bpn386hds7yaarcpp69d3-zoom-us-5.1.422789.0705/share/zoom-us; export BREAKPAD_CLIENT_FD=3; /nix/store/74ji3kkar98bpn386hds7yaarcpp69d3-zoom-us-5.1.422789.0705/share/zoom-us/zoom "" 
zoom started.
Client: Breakpad is using Client-Server Mode! client fd = 3
[CZPClientLogMgr::LogClientEnvironment] [MacAddr: 1C:6F:65:30:25:46][client: Linux][OS: Ubuntu 20.04.1 LTS][Hardware: CPU Core:4 Frenquency:2.8 G Memory size:11978MB CPU Brand:Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz GPU Brand:][Req ID: ]
Linux Client Version is 5.1.422789.0705
QSG_RENDER_LOOP is 
XDG_CURRENT_DESKTOP = ubuntu:GNOME;   GDMSESSION = ubuntu
Graphics Card Info:: 03:00.0 VGA compatible controller: NVIDIA Corporation GP106 [GeForce GTX 1060 6GB Rev. 2] (rev a1)
Zoom package arch is 64bit, runing OS arch is x86_64
AppIconMgr::systemDesktopName log Desktop Name: ubuntu 
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
Could not initialize GLX
ZoomLauncher: new dump generated from pid 29520, path: /home/skainswo/.zoom/logs/2629ad45-07ca-4c74-7ffa99a0-b4b529da.dmp
$HOME = /home/skainswo 
Aborted (core dumped)
success to create child process,status is 34304.
zoom exited normally.
Something went wrong while running zoom,exit code is 134.
ZoomLauncher exit.

Expected behavior
Zoom to work.

Screenshots
n/a

Additional context
I'm running with a GTX 1060 graphics card.

Notify maintainers

@danbst @tadfisher @doronbehar

Metadata
Please run nix-shell -p nix-info --run "nix-info -m" and paste the result.

 - system: `"x86_64-linux"`
 - host os: `Linux 5.4.0-42-generic, Ubuntu, 20.04.1 LTS (Focal Fossa)`
 - multi-user?: `no`
 - sandbox: `yes`
 - version: `nix-env (Nix) 2.3.7`
 - channels(skainswo): `"nixpkgs-20.09pre237352.8d57f75f7a1, home-manager"`
 - nixpkgs: `/home/skainswo/.nix-defexpr/channels/nixpkgs`

Maintainer information:

# a list of nixpkgs attributes affected by the problem
attribute:
# a list of nixos modules affected by the problem
module:

[samuela]

Update: after a quick nix-channel --update and home-manager switch, and now when I launch zoom simply nothing happens:

~/dev 
❯ zoom-us

~/dev 
❯ echo $?   
0

~/dev 
❯ 

But there's no window that opens, no new app in the tray, nothing as far as I can tell... Same story with the zoom executable.

[doronbehar]

Try update your system and reboot it along with your user channels. Also, there should be logs somewhere at ~/.local/share or ~/.cache . I once experienced such issue and it was due to the system fonts not activated after system update.

[doronbehar]

@samuela there are logs found at: ~/.zoom/logs. Could you paste the content of the files there so I could try to help you?

[samuela]

Ok, I did a nix-channel --update, home-manager switch, and reboot and then tried launching zoom-us. Here are the contents of my ~/.zoom/logs:

crash_skainsworth@gmail.com-757 1369 2318-5.1.422789.0705_skainswo-X58A-UD3R__2020-0816-193656.dmp.gz
crash_skainsworth@gmail.com-757 1369 2318-5.1.422789.0705_skainswo-X58A-UD3R__2020-0816-194852.dmp.gz
crash_skainsworth@gmail.com-757 1369 2318-5.1.422789.0705_skainswo-X58A-UD3R__2020-0816-195151.dmp.gz
zoom_stdout_stderr.log

[stale]

I marked this as stale due to inactivity. → More info

[samuela]

bump, still an issue for me!

[arathunku]

This issue and logs look very similar to #82959

(I've the same issue)

[stale]

I marked this as stale due to inactivity. → More info

[SebTM]

Closed due to duplicate and stale ✌🏻 (please reopen if not)