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As a side effect of changes made in 4.0, users who have
logged in using Active Directory integrated login
logged in using forms based authentication and not selected the Remember my on this computer option
will get logged out if they leave the tab idle for greater than 20min.
The reason behind this is that the new portal stops polling the server once the tab is inactive, and restarts once it is activated again. If the tab has been inactive long enough for the session cookie to time out then the user will be logged out. The change in polling behavior was deliberate and in line with new measures to reduce resource drain on the machine coming from inactive tabs.
For forms based authentication, the user has opted to not be remembered so this behavior feels acceptable. For integrated AD login the user hasn't selected and we default to 20min, which feels like it should default to 20days like the OpenID Connect authentication.
The text was updated successfully, but these errors were encountered:
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As a side effect of changes made in 4.0, users who have
will get logged out if they leave the tab idle for greater than 20min.
The reason behind this is that the new portal stops polling the server once the tab is inactive, and restarts once it is activated again. If the tab has been inactive long enough for the session cookie to time out then the user will be logged out. The change in polling behavior was deliberate and in line with new measures to reduce resource drain on the machine coming from inactive tabs.
For forms based authentication, the user has opted to not be remembered so this behavior feels acceptable. For integrated AD login the user hasn't selected and we default to 20min, which feels like it should default to 20days like the OpenID Connect authentication.
The text was updated successfully, but these errors were encountered: