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Enables front line workers to escalate an issue to their supervisors and get immediate help |
microsoft-teams-app-get-support |
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Power App for any scenario where a user requires emergency assistance from a Supervisor.
The Get Support App can be used by organisations who are using Microsoft Teams to enable any set of users to request assistance from supervisors. This app contains two parts:
- PowerApp to raise and deal with escalations
- PowerBI to analyze trends and patterns with escalations
Features include:
- Requesting assistance on different categories from a Power App
- Adaptive cards posted in supervisors Teams that allows them to assign themselves to assist
- Reminders sent at a configurable interval
- Reminders sent for a configurable number of occasions
- Notifications sent to requestor informing them of who has been assigned
- Notifications sent to assigned supervisor informing them of who needs assistance
- Audit trail held in SharePoint site
This project welcomes contributions and suggestions. Most contributions require you to agree to a Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us the rights to use your contribution. For details, visit https://cla.opensource.microsoft.com.
When you submit a pull request, a CLA bot will automatically determine whether you need to provide a CLA and decorate the PR appropriately (e.g., status check, comment). Simply follow the instructions provided by the bot. You will only need to do this once across all repos using our CLA.
This project has adopted the Microsoft Open Source Code of Conduct. For more information see the Code of Conduct FAQ or contact opencode@microsoft.com with any additional questions or comments.
This project may contain trademarks or logos for projects, products, or services. Authorized use of Microsoft trademarks or logos is subject to and must follow Microsoft's Trademark & Brand Guidelines. Use of Microsoft trademarks or logos in modified versions of this project must not cause confusion or imply Microsoft sponsorship. Any use of third-party trademarks or logos are subject to those third-party's policies.
Awesome content from: Jack Lauricourt and Stuart Ridout