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sample |
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Set up and send quick responses for frequent queries and discussions. |
microsoft-teams-apps-quickresponses |
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In fields such as technical support, quick responses to frequently asked questions is an effective solution for both the customer and technical professionals, as it offers the possibility of providing a quick answer to common questions while requiring little human intervention.
In addition, sales representatives or technical support professionals send same or similar responses to questions asked by customers and users. However, time spent drafting these are not the best use of their time. Increase productivity and cut back on the amount of time spent writing and collating these responses by using Quick Responses app in Microsoft Teams.
Using the Quick Responses app in Microsoft Teams, users can build their library of quick responses and use the Messaging Extension to search and insert the quick response in compose box saving time and effort. In addition, they can add a response to their existing list of saved responses using an existing chat conversation invoking the app through a Message Action. Users can also tap into a centrally published library of quick responses to stay current & accurate.
This app template is provided under the MIT License terms. In addition to these terms, by using this app template you agree to the following:
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You, not Microsoft, will license the use of your app to users or organization.
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This app template is not intended to substitute your own regulatory due diligence or make you or your app compliant with respect to any applicable regulations, including but not limited to privacy, healthcare, employment, or financial regulations.
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You are responsible for complying with all applicable privacy and security regulations including those related to use, collection and handling of any personal data by your app. This includes complying with all internal privacy and security policies of your organization if your app is developed to be sideloaded internally within your organization. Where applicable, you may be responsible for data related incidents or data subject requests for data collected through your app.
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Any trademarks or registered trademarks of Microsoft in the United States and/or other countries and logos included in this repository are the property of Microsoft, and the license for this project does not grant you rights to use any Microsoft names, logos or trademarks outside of this repository. Microsoft’s general trademark guidelines can be found here.
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If the app template enables access to any Microsoft Internet-based services (e.g., Office365), use of those services will be subject to the separately-provided terms of use. In such cases, Microsoft may collect telemetry data related to app template usage and operation. Use and handling of telemetry data will be performed in accordance with such terms of use.
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Use of this template does not guarantee acceptance of your app to the Teams app store. To make this app available in the Teams app store, you will have to comply with the submission and validation process, and all associated requirements such as including your own privacy statement and terms of use for your app.
Begin with the Solution overview to read about what the app does and how it works.
When you're ready to try out Quick Responses, or to use it in your own organization, follow the steps in the Deployment guide.
Thoughts? Questions? Ideas? Share them with us on Teams UserVoice!
Please report bugs and other code issues here
This project welcomes contributions and suggestions. Most contributions require you to agree to a Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us the rights to use your contribution. For details, visit https://cla.opensource.microsoft.com.
When you submit a pull request, a CLA bot will automatically determine whether you need to provide a CLA and decorate the PR appropriately (e.g., status check, comment). Simply follow the instructions provided by the bot. You will only need to do this once across all repos using our CLA.
This project has adopted the Microsoft Open Source Code of Conduct. For more information see the Code of Conduct FAQ or contact opencode@microsoft.com with any additional questions or comments.