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Mike Tigas edited this page Jun 15, 2019 · 10 revisions

This page details some common issues in Onion Browser, and what you can do if you have any problems.

Please see https://github.com/OnionBrowser/OnionBrowser/issues for a current list of known bugs, other known issues, and new features in development.

Table of Contents

FAQs:

Settings:


I'm stuck on the loading screen

Try force-quitting the app and opening it again.

(Your network provider may be blocking connections to Tor. If you are an advanced Tor user and would like to try using "bridge" nodes to access Tor: see the Using Bridges section below.)


Can I use this to access <Netflix, Pandora, BBC streaming, other streaming service, etc.>?

No. These services generally require using a dedicated app (instead of a web browser) to access streaming content on mobile devices. Using Onion Browser to access these streams is not supported, and attempts to use these sites may reveal your real IP address.

How do I access <Silk Road, BlackMarket, other onion site, etc.>?

Due to the secrecy of some onion sites and the semi-random “.onion” domain name, it is often hard to know the real address of the onion site, and if the site you’re going to is real or a fake.

We do not provide a directory for “.onion’ websites and cannot direct you to the onion site you are asking about. For what it’s worth, Onion Browser does come with several built-in bookmarks, including several well-known onion sites.

I'm having trouble accessing <name of hidden service>.

First make sure your iOS device is updating it's time automatically (Settings→General→Date & Time→Set Automatically), since connections to .onion sites require accurate system time.

Second, try accessing another hidden service — such as the hidden service for the Tor Project website (idnxcnkne4qt76tg.onion) — to see if it's an issue with the hidden service you're trying to use. If you can connect to other services, the onion site you are trying to access may actually be offline. The Tor Help Desk has previously said that "hidden services are solely under the responsibility of their operators and they are the only one that can do something when a hidden service goes offline."


Using Bridges

If you are in an area where Tor traffic might be blocked, bridges might help with connection issues. (Note, networks and countries that block Tor via deep packet inspection will still render the app unusable.) For more information, read the Tor Project's documentation on bridges.


Other issues

Please see https://github.com/OnionBrowser/OnionBrowser/issues for a current list of known bugs, other known issues, and new features in development.

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