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Erlang & FreeSWITCH based Automated Contact Distribution (ACD) system
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attic Fixed gen_spec for new gen_media. Nov 2, 2011
config Add default key location on installation Sep 18, 2012
contrib Set MediaTab to be able to accept arbitary url for content Jan 31, 2012
doc Fixed version in documentation. Mar 19, 2012
include Merge pull request #109 from dannaaduna/master Sep 3, 2012
include_apps Add include_apps src to src_dirs in rebar.config Nov 29, 2012
priv Add auto log-out on web ui unload Aug 21, 2012
rel Use apps directory for the apps Jul 30, 2012
scripts support using "service" command to operation openacd script Nov 27, 2012
src Add agent_dialplan_connection.erl and fix module name Sep 25, 2012
.gitattributes Should ignore XCode files. 'borrowed' from… Feb 4, 2009
.gitmodules Adding in dojo build support Aug 4, 2011 Build and packaging changes: Openacd will install in /lib(64)/openacd… May 16, 2012
LICENSE spice -> openacd Dec 28, 2009
Makefile Add default key location on installation Sep 18, 2012
README.markdown Added helper script to set up keys and cert files. May 17, 2011
devboot Added checks for plugin directory, and fixed devboot to have one. Apr 25, 2012
gen-cpx.config.sample Updated to reflect plugin handling changes. Jul 5, 2011 Remove deletion of apps dir on clean Aug 3, 2012 Fix make if current folder is not named OpenACD May 16, 2012
openacd.spec keep proper dep Nov 23, 2012
rebar Replace with rebar built with R14B04 Nov 21, 2012
success_message Adding the success banner back in. Jan 25, 2011


Project Overview

OpenACD is an opensource project aimed at providing a distributed, fault tolerant contact/call center platform. It's implemented in Erlang, uses Dojo for its web UI and integrates tightly with FreeSWITCH for its VoIP components. The sister project gen_smtp is used for email support.

Feature Highlights

  • Skill based routing
  • Priority and unified queueing
  • Web-based administration and agent interaction
  • Supervisory interface for managing agents/call flow
  • Support for handling voice calls (inbound and outbound), voicemails and emails
  • Detailed CDRs and agent state recording
  • Extensible architecture for new media types, data collection, and agent interaction


Development is sponsored by KGB and the 2 main developers are:

  • Andrew Thompson (andrew AT
  • Micah Warren (micahw AT

Other contributions are welcome.

You can also (possibly) get help on IRC via #openacd on FreeNode.

A mailinglist also exists at


If you'd like to contribute - simply make a fork on github, and once you've got some changes you like reviewed, send a pull request or email to either of the main developers. We'll review the changes and either include them or let you know why not. Also feel free to contribute documentation, translations or report bugs.

Project Status

OpenACD current exists in two states: version 1.0 which features all the above, and version 2.0, which adds multi-channel, and improved plugin support. For the stable version 1.0, use the 'v1' branch. Master is version 2, and is in heavy development.

There are also two branches to help when developing plugins: embeddable_build and embeddable_build_v1. They correspond to master and v1 respectively. When developing a plugin using rebar to build, using the embeddable_build and embeddable_build_v1 will ensure OpenACD builds properly and gives the developer no trouble.

The OpenACD developers are working with eZuce and KGB to integrate OpenACD as the new sipXecs ACD.

More Info

More information can be found on the github wiki. Please feel free to contribute additional information on the wiki if you have it.

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