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Erlang & FreeSWITCH based Automated Contact Distribution (ACD) system

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attic Fixed gen_spec for new gen_media.
config Add default key location on installation
contrib Set MediaTab to be able to accept arbitary url for content
doc Fixed version in documentation.
include Merge pull request #109 from dannaaduna/master
include_apps Add include_apps src to src_dirs in rebar.config
misc graphics added
priv Add auto log-out on web ui unload
rel Use apps directory for the apps
scripts support using "service" command to operation openacd script
src Add agent_dialplan_connection.erl and fix module name
tests Improvements to testing tcp agent conneciton.
.gitattributes Should ignore XCode files. 'borrowed' from http://shanesbrain.net/200…
.gitignore Move proto to src
.gitmodules Adding in dojo build support
LICENSE spice -> openacd
Makefile Add default key location on installation
README.markdown Merge branch 'v1'
buildcerts.sh Added helper script to set up keys and cert files.
devboot Added checks for plugin directory, and fixed devboot to have one.
gen-cpx.config.sample Updated to reflect plugin handling changes.
hooks.sh Remove deletion of apps dir on clean
install.sh Fix make if current folder is not named OpenACD
openacd.spec keep proper dep
rebar Replace with rebar built with R14B04
rebar.config Fix rebar.config type for precompile
success_message Adding the success banner back in.
README.markdown

Project Overview

OpenACD is an opensource project aimed at providing a distributed, fault tolerant contact/call center platform. It's implemented in Erlang, uses Dojo for its web UI and integrates tightly with FreeSWITCH for its VoIP components. The sister project gen_smtp is used for email support.

Feature Highlights

  • Skill based routing
  • Priority and unified queueing
  • Web-based administration and agent interaction
  • Supervisory interface for managing agents/call flow
  • Support for handling voice calls (inbound and outbound), voicemails and emails
  • Detailed CDRs and agent state recording
  • Extensible architecture for new media types, data collection, and agent interaction

Participants

Development is sponsored by KGB and the 2 main developers are:

  • Andrew Thompson (andrew AT hijacked.us)
  • Micah Warren (micahw AT lordnull.com)

Other contributions are welcome.

You can also (possibly) get help on IRC via #openacd on FreeNode.

A mailinglist also exists at http://groups.google.com/group/openacd/

Contributing

If you'd like to contribute - simply make a fork on github, and once you've got some changes you like reviewed, send a pull request or email to either of the main developers. We'll review the changes and either include them or let you know why not. Also feel free to contribute documentation, translations or report bugs.

Project Status

OpenACD current exists in two states: version 1.0 which features all the above, and version 2.0, which adds multi-channel, and improved plugin support. For the stable version 1.0, use the 'v1' branch. Master is version 2, and is in heavy development.

There are also two branches to help when developing plugins: embeddable_build and embeddable_build_v1. They correspond to master and v1 respectively. When developing a plugin using rebar to build, using the embeddable_build and embeddable_build_v1 will ensure OpenACD builds properly and gives the developer no trouble.

The OpenACD developers are working with eZuce and KGB to integrate OpenACD as the new sipXecs ACD.

More Info

More information can be found on the github wiki. Please feel free to contribute additional information on the wiki if you have it.

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