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Fix an issue with Failed IPN changing to Payment Received incorrectly #617

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commented Mar 7, 2019

Hello everyone,

We recently had some issues with Failed IPN requests from Paypal changing the status of an order from REVIEW to PROCESSING instead of CANCELED. Some orders that were paid using eCheck didn't clear the payment and the IPN request did not cancel the order which caused us to ship an order without correct payment.

The main issue resides in Mage_Sales_Model_Order::registerCancellation which is where the change actually occurs:

if ($this->canCancel() || $this->isPaymentReview()) {
            $cancelState = self::STATE_CANCELED;
            foreach ($this->getAllItems() as $item) {
                if ($cancelState != self::STATE_PROCESSING && $item->getQtyToRefund()) {
                    if ($item->getQtyToShip() > $item->getQtyToCancel()) {
                        $cancelState = self::STATE_PROCESSING;
                    } else {
                        $cancelState = self::STATE_COMPLETE;

            // (...)

however the root cause is that un the case of an order in the REVIEW status from Paypal there is an invoice with the PENDING status which causes $this->canCancel() to be false and $this->isPaymentReview() to be true.

Issue + Solution Found:

Thank you!

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