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crash at intial startup #14665

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sweitzzzz opened this Issue Jan 4, 2018 · 7 comments

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@sweitzzzz

sweitzzzz commented Jan 4, 2018

The game experience a fatal error and must close at start up.

The only thing in any of the logs is in perf and it says 3 ms LoadMaps

I'm brand new to this so thank you in advance,

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LipkeGu Jan 4, 2018

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please post the logs anyway and say a little bit about the following points:

  • Operating System
  • Display Driver
  • Mono version (when on linux)
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LipkeGu commented Jan 4, 2018

please post the logs anyway and say a little bit about the following points:

  • Operating System
  • Display Driver
  • Mono version (when on linux)
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sweitzzzz Jan 4, 2018

 3 ms LoadMaps

I'm running windows 7 home premium
I think this is my display driver but I'm not sure. Again I'm totally new.
Mobile Intel(R) 4 Series Express Chipset Family
I'm unfamiliar with Linux

sweitzzzz commented Jan 4, 2018

 3 ms LoadMaps

I'm running windows 7 home premium
I think this is my display driver but I'm not sure. Again I'm totally new.
Mobile Intel(R) 4 Series Express Chipset Family
I'm unfamiliar with Linux

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Mobile Intel(R) 4 Series Express Chipset Family

Try to update your Display driver :) from HERE: https://downloadcenter.intel.com/product/81507/Graphics-Drivers-for-Mobile-Intel-4-Series-Express-Chipset-Family

If you are using the Windows (own) included driver, then you should use the Vendor driver.
Microsofts OpenGL extensions lacks features that we need.

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LipkeGu commented Jan 4, 2018

Mobile Intel(R) 4 Series Express Chipset Family

Try to update your Display driver :) from HERE: https://downloadcenter.intel.com/product/81507/Graphics-Drivers-for-Mobile-Intel-4-Series-Express-Chipset-Family

If you are using the Windows (own) included driver, then you should use the Vendor driver.
Microsofts OpenGL extensions lacks features that we need.

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sweitzzzz Jan 4, 2018

Thank you for trying to help me.

I tried to update the display driver but it was already at the most up to date version. What do you mean by Vendor driver?

sweitzzzz commented Jan 4, 2018

Thank you for trying to help me.

I tried to update the display driver but it was already at the most up to date version. What do you mean by Vendor driver?

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LipkeGu Jan 4, 2018

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When you are installing Windows or use Windows update it can update your drivers. OpenRA needs OpenGL extentions which are not available when you are using a driver which is shipped directly with Windows. We have a lot of issues with Microsoft related OpenGL extensions. Microsoft also doesnt ships mostly not the complete driver files. They ships mostly the files which are needed to get the driver working. (A Microsoft shipped (with windows) drivers does not have the ATI catalyst control center)

So you need the vendor driver, Intel (not the microsoft shipped intel driver)
(i gave you the download link)

I tried to update the display driver but it was already at the most up to date version.

Did you run the installer which is shipped with the driver?

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LipkeGu commented Jan 4, 2018

When you are installing Windows or use Windows update it can update your drivers. OpenRA needs OpenGL extentions which are not available when you are using a driver which is shipped directly with Windows. We have a lot of issues with Microsoft related OpenGL extensions. Microsoft also doesnt ships mostly not the complete driver files. They ships mostly the files which are needed to get the driver working. (A Microsoft shipped (with windows) drivers does not have the ATI catalyst control center)

So you need the vendor driver, Intel (not the microsoft shipped intel driver)
(i gave you the download link)

I tried to update the display driver but it was already at the most up to date version.

Did you run the installer which is shipped with the driver?

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sweitzzzz Jan 9, 2018

I installed the driver using the link provided. It appears that my graphics card is not compatible with never versions openGL. It seems to be a common issue with older HP laptops according to google searches.

sweitzzzz commented Jan 9, 2018

I installed the driver using the link provided. It appears that my graphics card is not compatible with never versions openGL. It seems to be a common issue with older HP laptops according to google searches.

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pchote Apr 29, 2018

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That is a shame. Unfortunately there is no way around the OpenGL requirement, so there is nothing else we can do here. Sorry!

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pchote commented Apr 29, 2018

That is a shame. Unfortunately there is no way around the OpenGL requirement, so there is nothing else we can do here. Sorry!

@pchote pchote closed this Apr 29, 2018

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