OpenVidu bug tracker
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Copyright © 2017 OpenVidu. Licensed under Apache 2.0 License.

OpenVidu Bugtracker

Reporting bugs

Ok, you’ve run into something unexpected. Some kind of weird error that makes everything crumble. How should you proceed? This document represents the guidelines for reporting bugs found in OpenVidu, and hosted in the official github repository.

If you're new to reporting bugs, you may want to try getting help from the more experienced contributor. You can also ask for support on how to report in our OpenVidu Public Mailing list.

We would like all users to please observe these reporting guidelines, as they will help us all save time, and acquire the clarity needed to diagnose the problem quickly.


  • Be precise: don’t wander around and go straight to the point, describing as precisely as possible what’s happening

  • Be clear: explain how to reproduce the problem, step by step, so others can reproduce the bug

  • Be economic: provide the minimum amount of information needed to understand what’s happening

  • Be clean: report only one problem per issue so we can track individual issues

  • Be curious: has it been asked before? is it really a bug? Google is your friend!

  • Be provactive: Check with other versions, speacially with the latest develeopment version. We can't emphasize this enough: it's the first thing that we are going to ask

How to report a bug

Is it really a bug?

The first thing before reporting a bug, is to really make sure it is a bug. Many of the messages from the list are not bugs: coding issues, configuration problems... In order to make sure there is indeed a bug, you can follow this checklist:

  • Read the documentation: If the answer is in the documentation, the answer will be “Read the documentation”... one mail round wasted

  • Check with the latest development version. It is possible that a bug in the last release is fixed in development.

  • Read the logs, they are normally quite interesting. Sometimes building tools are just not configured correctly or others have reported the same error. Client logs, server logs, build tool logs… For all of those, Google is your friend!

Ok, it’s a bug. What now?

First of all, don’t panic! There is still a small work to be done before reporting the bug.

  • If it’s an installation issue, don’t touch anything! Normally when this happens, we tend to do random things that could only make things worse

  • Choose a bug header that fits the problem

    • Bad: “Nothing works. Help!”

    • Good: “OpenVidu 0.5-dev is not executing a test”

  • Provide a good description of the problem, with the minimum relevant amount of information to reproduce and diagnose the bug

    • What steps will reproduce the problem?

    • What is the expected output?

    • What happens instead?

    • What are the specific versions of OpenVidu components?

    • Have you checked the development version?

  • If you can provide the test you are trying to execute with OpenVidu, please do so. A pointer to a github repo is very welcome, as it will put us both in the same path. This doesn’t mean that we are going to debug your code

  • Provide the logs if they are relevant (i.e. 99% of the time)

For some specific type of bugs, there is some more information that you can provide

  • If the bug was recently introduced, finding a regression window can help identify the cause of the bug.

So, how should a bug report look like?

  • Summary: How would you describe the bug in less than 60 characters?

  • Version: select the earliest Version with what the problem can be reproduced

  • OS: On which operating system (OS) did you find it?

  • Description: The details of your problem report, including:

    • Overview

    • Build Id

  • Steps to Reproduce

  • Actual Results

  • Expected Results