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Mission Statement To create a faster, easier to use livehelp/livechat software Todo (in no particular order) - Add more detailed information about the user - Improve front end experiance - Get rid of alert and replace with form (name, email); - remove fixed position div, and make a better dragable/closable window that can be manipulated - Add audible notification of incoming messaage (html5 audio) agent/client - Add agent authentication - Add support issues (sales/service/billing, etc) to client form - make support issues user defineable - maybe segregate by department (sales/service/billing/ etc.) - make admin area - Save chats to db - If client types before agent opens the window, store it in a db, and load it when the window is opened - If client has chatted before, load those chat sessions as well (or possibility of getting access to them) - Logged in agent detection - Automatically log agents out if they are inactive (redis for agent data maybe) - Improve ease of integration - Notification if another agent has answered a client (possibly lock it so other agents can't answer it?) _______________________________________________________________ Non-opensource plans for a possible premium version - Real-time Analytics - Mobile friendly version of the agent section (maybe some kind of touchUI library) OR - Mobile app with push notifications ________________________________________________________________ Non-opensource wishlist for a possible premium version - Features that olark has that I might like to integrate - API to send chat logs to and recieve user information from a CRM - Integration with IM clients