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Report a problem

Particle edited this page Nov 1, 2017 · 23 revisions

Instructions for reporting a problem

Before reporting please follow the troubleshooting guide first, it contains steps that will help you solve most of the problems that might not be related or directly related to the extension.

Troubleshooting

  • Make sure that you are using the most recent YouTube+ version. If you aren't then update it, restart the browser and see if the problem has already been fixed.

  • This extension is only being supported for Firefox 48+, Chrome 42+ and Opera 42+, there are no plans to support any other browser in the future, including any fork of any type. If you are using a different browser then try running the extension in one of the supported versions.

    • If the problem still persists move to the next step.
  • Make sure you are not using the Flash player. Right click on your player and see if it lists "About Adobe Flash Player ..."

    • The extension works with the Flash player, but many features do not simply because they are not compatible or possible to work with the limitations imposed by this player type. The only solutions are to use the HTML5 player by visiting this link and activating it: https://www.youtube.com/html5 or to use the Flash player without using the incompatible features
  • Disable the extension and restart the browser.

    • If the problem still persists then it is not related to the extension. It might be caused by another extension, browser setting or by the website itself
    • If the problem doesn't persist move to the next step
  • Disable all other extensions and userscripts (except YT+) you might have running in your browser and restart the browser.

    • If the problem doesn't persist then it might not be related to the extension, it is most likely being caused by a conflicting extension. Enable each one individually until the issue returns, then proceed to the posting section
    • If the problem still persists move to the next step
  • Check if your browser or extension has a new update version, if it does then update them.

    • If the problem still persists move to the next step
  • Reset the extension settings to their default.

    • If the problem still persists move to the next step
  • Create a new browser profile and install only YouTube+, see if the problem still persists. New profile instructions: Chrome | Firefox

    • If the problem doesn't persist then it was a browser setting that was causing the issue
    • If the problem still persists move to the posting section

Posting a new issue

  • Before posting a new issue make sure that your issue doesn't already exist, use the search box for this purpose.

    • Remember to search in the closed issues section as well, your issue might already have been addressed and fixed.
  • Issues must be in English only, no other language will be accepted.

  • To post your issue the following template will be of extreme help. Fill it accordingly following the instructions mentioned on the next step:

      Browser Name: 
    
      Browser Version: 
    
      Operating System: 
    
      Software Type: 
    
      Software Version: 
    
      Userscript Manager: 
    
      Userscript Version: 
    
      Problem Description: 
    
      Steps to reproduce: 
    
      Additional details: 
    
  • The following explains the information you will have to fill in the above blank template

      Browser Name: (The browser you are using; Firefox or Chrome)
    
      Browser Version: (The browser version; 38.0.0 or 42.0.2311.135 m)
    
      Operating System: (The OS you are using; Windows 7, Linux, OSX)
    
      Software Type: (The type of extension you are using; Add-on, Extension or Userscript)
    
      Software Version: (The version of the extension you are using; 0.0.1, 0.2.5, etc.)
    
      Userscript Manager: (Remove this line if you are not using the userscript version)(The type of manager you are using; Greasemonkey or Tampermonkey)
    
      Userscript Version: (Remove this line if you are not using the userscript version)(The manager version you are using; 3.2beta1, 3.10.84)
    
      Problem Description: (Try to be as precise as possible, include screenshot(s) or video(s) if the problem can be visualized)
    
      Steps to reproduce: (Try to be as precise as possible, include example pages if applicable)
    
      Additional details: (Optional)(Any other information that you might find useful)
    
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