Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Messages sent for retry from ServiceControl show as "failed" in ServiceInsight #1656

mikeminutillo opened this issue May 30, 2019 · 0 comments


None yet
1 participant
Copy link

commented May 30, 2019

Originally reported in ServiceInsight Particular/ServiceInsight#822

Who's affected

Customers who use ServiceInsight


When a message is retried, it still appears to have failed in ServiceInsight until the message is audited by ServiceControl. If auditing is disabled, the message will appear to stay in a failed state forever.

Steps to reproduce

  • Generate a failed message in an endpoint that has audit disabled
  • Go to ServiceInsight and list all messages. The message should have state Failed
  • Change the code in the endpoint to successfully process the message this time
  • Go to ServicePulse (or alternatively try from SI) and retry the message
  • Observe the message disappear from failed messages list in SP
  • Go to ServiceInsight. The message is still in the Failed state

Root cause

ServiceControl was reporting messages in the Retry Issued state as Failed to the ServiceInsight API.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
You can’t perform that action at this time.