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Can't switch cache off 1.7.3 #11944

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Werbike opened this issue Dec 28, 2018 · 8 comments

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@Werbike
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commented Dec 28, 2018

I cannot switch off cache in BO what's needed to make update via 1-Click from 1.7.3 to higher...
When i switch Cache to No and hit Save, the site reload and the green text "Setting are change!"(smthng like that) appears, but Cache are still on "Yes"...
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So 1-click upgrade module still inform me about "PrestaShop's caching features are disabled"
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The same problem was with CCC, but i switched value to 0 in MyAdmin DB
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But still cannot find the value for main cache in database...
Any solutions ?
Under are some screens from debug mode in symphony but idk it's related with this problem.
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Additionnal information
PrestaShop version: 1.7.3.3
PHP version: 7.0

@khouloudbelguith

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commented Dec 28, 2018

Hi @Werbike,

Could you please provide us with more info? We need more details to understand how we can reproduce your issue:

  • host
  • server setup and configuration
  • PrestaShop version (source)
  • debug mode report
  • PHP error logs
  • apache error log
  • javascript console log

Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

@Werbike

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commented Dec 28, 2018

-VPS on Hekko.pl
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  • Presta 1.7.3.3
  • no logs in BO
  • debug/Symphony logs above

Matched route "admin_performance". Context: { "route_parameters": {"_controller": "PrestaShopBundle\Controller\Admin\Configure\AdvancedParameters\PerformanceController::indexAction", "_legacy_controller": "AdminPerformance", "_route": "admin_performance" },"request_uri": "https://werbike.pl/admin7878/index.php/configure/advanced/performance?_token=dfr5u_gL8Om0Kxtn3E-CA6Ut8hLUBoTIhUIL7zn2L7I" )

Last server logs:
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@khouloudbelguith

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commented Dec 28, 2018

@Werbike, could you please try to disable the pshowblog module & the gsitemap module, clear cache manually by deleting all the folder into app/cache (prod & dev).
Thanks to check and feedback.

@Werbike

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commented Dec 31, 2018

Didn't helped.. Caches are still on "Yes"
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@khouloudbelguith

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commented Jan 2, 2019

Hi @Werbike,

Despite our several trials, we could not reproduce your issue with the provided information.
It seems that your issue is not a PrestaShop's core bug but most likely a server configuration or customization problem.
I invite you to contact our support team: http://addons.prestashop.com/en/388-support to help you solve your issue.
Thanks!

@thbl

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commented Feb 20, 2019

+1 same problem here

@Solander

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commented May 21, 2019

+1 exactly the same problem..

@khouloudbelguith

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commented May 22, 2019

Hi @Solander,

This issue is currently closed, can you open a new one with more information about your configuration.
Thanks!

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