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Cyrillic symbols bug in Prestashop 1.7.8.3 #27520

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supersonic2k22 opened this issue Jan 28, 2022 · 9 comments
Closed
2 tasks done

Cyrillic symbols bug in Prestashop 1.7.8.3 #27520

supersonic2k22 opened this issue Jan 28, 2022 · 9 comments
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1.7.8.3 Affects versions BO Category: Back Office Bug Type: Bug Front-end Category: Front end Invalid Resolution: issue closed because invalid Performance Label: Which BO under menu is concerned

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@supersonic2k22
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Prerequisites

Describe the bug and add screenshots

In some columns in the back-office Cyrillic symbols not displaying correctly. For example - in orders page. Why? I installed the latest version of CMS, in my hosting utf-8 encoding is set everywhere in .htaccess, in PHP my admin. But these symbols not showing correctly, it's very strange.

Expected behavior

i want to fix it, or update cms to fix issues

Steps to reproduce

  1. Go to back-office
  2. Open orders page or some another
  3. Get undefined symbols

PrestaShop version(s) where the bug happened

1.7.8.3

PHP version(s) where the bug happened

7.4

If your bug is related to a module, specify its name and its version

No response

@supersonic2k22 supersonic2k22 added the Bug Type: Bug label Jan 28, 2022
@hibatallahAouadni
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Hello @karbivskij

Could you please provide a screenshot cause I didn't manage to reproduce the issue 🙏
Which language did you use for your back office?

Did you try to clear cache? Go to Advanced Parameters>Performance and change the smarty parameters like in the attached screenshot below, then click on Save:

image

Now, click on the Clear cache button and check if you still encounter the same problem.
Waiting for your feedback.

Thanks!

@hibatallahAouadni hibatallahAouadni added 1.7.8.3 Affects versions NMI Status: issue needs more information BO Category: Back Office Performance Label: Which BO under menu is concerned Front-end Category: Front end labels Jan 30, 2022
@supersonic2k22
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supersonic2k22 commented Jan 30, 2022 via email

@hibatallahAouadni
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Hello @karbivskij

Thanks for your feedback!
But could you please respond and attach the screenshot on GitHub not via mail 🙏 cause when you answer via mail, that's what I got 😓

Hi, Hibatallah Aouadni! I am using a ukrainian language in admin panel. The screenshot from page of orders I attached to email, the cache is cleared many times. Some text showing with errors, some text showing correctly, I'm testing in different pages text showing differently, sometimes with errors, some times correctly, in database showing nice, without bags. -------- Исходное сообщение --------От: Hibatallah Aouadni @.>Дата: пн, 31 янв. 2022 г., 00:40Кому: PrestaShop/PrestaShop @.>Копия: Roman K @.>, Mention @.>Тема: Re: [PrestaShop/PrestaShop] Cyrillic symbols bug in Prestashop 1.7.8.3 (Issue #27520) Hello @karbivskij Could you please provide a screenshot cause I didn't manage to reproduce the issue 🙏 Which language did you use for your back office? Did you try to clear cache? Go to Advanced Parameters>Performance and change the smarty parameters like in the attached screenshot below, then click on Save: Now, click on the Clear cache button and check if you still encounter the same problem. Waiting for your feedback. Thanks! —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

Waiting for your feedback.
Thanks!

@supersonic2k22
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supersonic2k22 commented Jan 30, 2022 via email

@supersonic2k22
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кодировка.png

@supersonic2k22
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I sent to you the screenshot, can you test this?

@hibatallahAouadni
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Hello @karbivskij

I didn't manage to reproduce the issue, see the attached screenshots below:

image

At first, not all the sentences were translated, so I updated the language twice to have the good results:

image

Now, here's the Order page, no Cyrillic symbols at all:

image

Please check and feedback.
Thanks!

@supersonic2k22
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OK, maybe the problem with database encoding?

@hibatallahAouadni
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Hello @karbivskij

May be but it's definitely not related to PS Core 😉
So, closing the issue!

Alternatively, you can also ask for help in the community forums or in the public Slack channel.

Thank you

@hibatallahAouadni hibatallahAouadni added Invalid Resolution: issue closed because invalid and removed NMI Status: issue needs more information labels Feb 1, 2022
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Labels
1.7.8.3 Affects versions BO Category: Back Office Bug Type: Bug Front-end Category: Front end Invalid Resolution: issue closed because invalid Performance Label: Which BO under menu is concerned
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