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[BOOM-4289] Filter limit result isn't working #9813

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prestonBot opened this issue Aug 22, 2018 · 35 comments

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@prestonBot prestonBot commented Aug 22, 2018

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  • _Reporter:
  • Created at: Sun, 12 Nov 2017 12:26:49 +0100

Hello,

The price filter and the weight filter does not works correctly.

Even if I change setting they are not take into account.

  • it does not respect the limit of results to show.
  • it does not put out the numeber of item inside the category.
  • the price range are wrong
  • there is not the control bar and I can't select the type of filter.

Could you please have a look?

thanks

  • How to reproduce the issue ?

N/A

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@prestonBot prestonBot commented Aug 22, 2018

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  • _Author:
  • Created at: Sun, 12 Nov 2017 12:27:53 +0100

feel free to contact me +34635601734 thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: salma.moakhar
  • Created at: Mon, 13 Nov 2017 11:31:58 +0100

Hi,

Could you please provide me some screenshots?

Thanks & best regards, Salma

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Mon, 13 Nov 2017 12:04:21 +0100

Hello,

Here the setting of the price filter and a screenshot of a page.

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Mon, 13 Nov 2017 12:04:39 +0100

Hello,

Screenshot attached.

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Wed, 15 Nov 2017 12:04:35 +0100

Actually the module does not respond to any of the options. (attached screenshot)

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Thu, 16 Nov 2017 14:19:50 +0100

Hello,

I also tryed to quit products that were in more than one categories, I tough it doublo count the items but not it only funcion in subcategories but not in home or other big categories.

Any news from this issues?

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: salma.moakhar
  • Created at: Thu, 16 Nov 2017 14:48:52 +0100

Hi,

I did not manage to reproduce the issue with the last version : 1.7.2.4.
Try to reset the module faceted search and feedback ?

Best regards, Salma

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@prestonBot prestonBot commented Aug 22, 2018

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  • _Author:
  • Created at: Thu, 16 Nov 2017 15:10:00 +0100

Hello Salma,

Thanks for you reply.

I did aslo the reset of the module, and the problem pesist.
I really try everithing.

  • deleting products with more than one category
  • cache
  • reset de module
  • change module position

It only works if there are not subcategory inside of a main category and with few products.

Could someone enter on my account to verify?

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: salma.moakhar
  • Created at: Thu, 16 Nov 2017 15:29:35 +0100

Hi,

Thanks to send me your credentials by mail.
You can find my address mail in my profile.

Best regards, Salma

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@prestonBot prestonBot commented Aug 22, 2018

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  • _Author:
  • Created at: Thu, 16 Nov 2017 16:29:27 +0100

I just sent you the access.

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: salma.moakhar
  • Created at: Thu, 16 Nov 2017 17:00:07 +0100

Hi,

I just received the email.
I will check and feedback.

Thanks & best regards, Salma

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: salma.moakhar
  • Created at: Thu, 16 Nov 2017 17:26:46 +0100

Hi,

Could you please check again your shop and do you still have the same issue ?

Best regards, Salma

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@prestonBot prestonBot commented Aug 22, 2018

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  • _Author:
  • Created at: Thu, 16 Nov 2017 17:40:06 +0100

Hello,

  • No changes, the price are still wrong (see attached).
  • I limited the numeber of price range to 4 and there are more.
  • The format of the price should be a "slidebar" by default but is a checkbox. if you check the module there are no option for selectin the type of price filter.
  • the number of the item inside the category is wrong.

Sorry but it s not fixed.

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Thu, 16 Nov 2017 17:40:40 +0100

you can see it in the category page "Figuras de Accion".

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: salma.moakhar
  • Created at: Thu, 16 Nov 2017 18:00:07 +0100

Salut,

Je n'ai pas réussi à reproduire le problème dans la version PS: 1.7.2.4 et module version 2.0.0.
Par contre dans le site de l'utilisateur il y a confusion.

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Thu, 16 Nov 2017 18:13:52 +0100

maybe this can help

If you go to the category "Figuras de accion" and then you filter by a category the filter appear and works well,but, if you filter by the category "Dragonball" it does not appear.

I guess the problem concerns those products.

I don't know if this can help.

(see attached)

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Fri, 17 Nov 2017 17:19:54 +0100

Hello Salma,

Any news? Can I touch the website or better I wait you to fix the issue? I would like to avoid other problems due to multiple manupulations, and I have to add 2 3 modules and thousands of products.

Please let me know.

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Sat, 18 Nov 2017 12:54:09 +0100

Hello,

I changed the prices of the product I though were the problem and now the price filter works ( I guess is solved temporary, once I ll add more product with differents prices it will again wrong).

I don't understand why this module does not respond to my setting.

Please help me.

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Mon, 20 Nov 2017 22:36:58 +0100

Hello,

I saw the change in the status of the issue, what does it means?

The problem is not solved, the module does not works correctly.

Please let me know.

Thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Fri, 1 Dec 2017 16:07:34 +0100

Hello,

Its quite a lot that no one answer to my issue.

Is it possible that a basic module used by the most part of ecommerce in prestashop does not work properly?

Please give me a feedback about this issue.

 

thanks.

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author:
  • Created at: Fri, 1 Dec 2017 16:09:00 +0100

Hello,

Someone can help me with my issue?????

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Fri, 1 Dec 2017 16:12:04 +0100

Salma please can you give me more info?

 

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Mon, 4 Dec 2017 17:59:45 +0100

I think is totally unprofessional leave client in this way. I start to think that this module does never works only for get the user buy a new module.

I traied every configuracion possible in my web and no way nothing works, I looks in tutorial ect and there is no way to have the correct price and weight firlters.

I have to go live without the correct prices.

Completely disappointed about the support.  Salma Marion F

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: salma.moakhar
  • Created at: Mon, 4 Dec 2017 18:47:14 +0100

Hi,

Sorry for the late response.
Since I did not manage to reproduce your problem in my local but I manage to reproduce it in your shop.
I wrote a comment restricted to developer to resolve your problem and I changed the status of the ticket "To be reproduced".
Thanks for your patience.

Best regards, Salma

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Mon, 18 Dec 2017 12:56:01 +0100

Hello Salma,

Any news? the range price become bigger and the filter start being longer on the webpage, the only solution is to put it out from the filter but I need users to select the prices.

Please let me know

 

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Thu, 21 Dec 2017 11:55:30 +0100

Hello Marion F, Salma,

Why these new attachment?

There is any news about this issue? It's more than one month I have posted it and still no solutions?

Please let me know

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: marion_francois
  • Created at: Thu, 21 Dec 2017 11:55:31 +0100

Hi,

You describe several issues, some are already reported.
There is not the control bar and I can't select the type of filter: BOOM-2910 
The number of the item inside the category is wrong: BOOM-3419 
You should also follow these tickets.

I can reproduce the issue for the filter result limit and it's not reported yet, it's added to our debug roadmap.

I can't reproduce the wrong price range.
Can you send more screenshots showing the prices ranges and all the products ?

Thanks !

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author:
  • Created at: Thu, 21 Dec 2017 15:51:52 +0100

Hello,

I am currently uploading products on my ecommerce so the price filter will continuously change, sometimes is correct if we are in a page with a small numer of product but in this page: https://www.actionfigures.es/17-figuras-de-accion
90% of times is not correct.

Now the filter is set up to a limit of 5 and there are only 4 wrong lines. Tomorrow for exemple I will upload 200 products and maybe teh filter become longer with infinitely numeber of ranges.
Moreover It is supposed to be range filter not a checkbox filter.

I attached also a screenshot. You will see that the price is completely messed up.

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Thu, 21 Dec 2017 15:53:45 +0100

Here:https://www.actionfigures.es/2-todos-nuestros-productos

All products of my webshop. If you see also in this case the price filter does not works.

Please let me know

 

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Created at: Thu, 21 Dec 2017 15:59:30 +0100

another problem is that the filters order change every time you entry in the template.
In my case the "Tipo" filter should be in the first position, but not once you entry inside the template you must reorganize every filter.

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: marion_francois
  • Created at: Thu, 21 Dec 2017 17:08:24 +0100

Hi,

Thank you for these details, the problem with price ranges will be solved at the same time as the filter (actually checkbox instead of list of range).

The problem with the order of the filters is already reported here: BOOM-3935, you can follow this ticket.

These issues are added to our debug roadmap.

Regards

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author:
  • Created at: Fri, 5 Jan 2018 14:56:13 +0100

Hello Marion F

 

How can I see the roadmap?
I would like to know more or less when the module will works.

thanks

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: marion_francois
  • Created at: Fri, 5 Jan 2018 15:18:51 +0100

Hi

The issue with price range and filter (http://forge.prestashop.com/browse/BOOM-2910) will be probably solved in 1.7.3.1

Regards

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author:
  • Created at: Mon, 30 Apr 2018 16:43:50 +0200

Hello,

Any news about the problem?

Someone can help me or this system is totally useless?

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@prestonBot prestonBot commented Aug 22, 2018

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  • Author: khouloud.belguith
  • Created at: Mon, 30 Apr 2018 17:08:12 +0200

Hi,

Sorry, not yet.
It is added to our bug roadmap.
There are some major issues to solve before this one.
So, it will probably not solved right now.
But PrestaShop is an open source project, so it can be solved before if someone submits a pull request to solve it.

Best regards, Khouloud

@prestonBot prestonBot referenced this issue Aug 23, 2018
31 of 40 tasks complete
@marionf marionf changed the title [BOOM-4289] Price and weight filter [BOOM-4289] Filter limit result isn't working Feb 26, 2019
@marionf marionf added this to Backlog in PrestaShop 1.7.7 via automation Jun 26, 2019
@marionf marionf moved this from Backlog to To be reviewed in PrestaShop 1.7.7 Jun 26, 2019
@sarahdib sarahdib added Fixed and removed To Do labels Jul 5, 2019
@marionf marionf closed this Jul 5, 2019
PrestaShop 1.7.7 automation moved this from To be reviewed to Done Jul 5, 2019
@PrestaShop PrestaShop deleted a comment from prestonBot Aug 6, 2019
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