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Azure Web App Deployment Center "Sync" Fails for PN Github Update #381

heckj516 opened this issue Nov 24, 2019 · 1 comment


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@heckj516 heckj516 commented Nov 24, 2019

I created a Project Nami-based WP Multi-site Azure web app in 2016. The four WP websites I created still work well. Through mid-2017, I regularly updated the version of Project Nami using the Azure Portal's web app deployment tools available at that time. The last Project Nami update I performed was 1.55 on 3-14-2017. A couple of days ago, I decided to update one of the WP websites. Before doing that I decided to first update Project Nami to the latest version, 2.3.0.

Of course, MS has substantially changed the Azure Portal design and functionality since I last used it. After some searching, I found the Azure Portal's web app "Deployment Center". The parameters shown for the Project Nami Github repository looked correct to me:

Source: External Git
Build: Kudu
Branch: latest
Source Control Type: Git

I depressed the "Sync" button. After awhile Azure displayed a "failed" message regarding the PN update. I then checked the log. The log showed the following message:

"An unknown error has occurred. Check the diagnostic log for details".

See screenshot below:

portal azure com

I have not been able to locate the diagnostic logs to see if there are any clues as to why the deployment failed.

I assume that in their many updates to the Azure Portal functionality during the past couple of years MS has screwed up the links or credentials connecting my Azure web app to the Project Nami Github repository.

I suspect the problem is something simple. Any suggestions? Guidance?

Thanks for any help

John L. Heck


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@patrickebates patrickebates commented Nov 24, 2019

The only way I know of to locate the deployment logs is via FTP. There is a Log Files folder in there for each web app.

I have seen issues in the past where the deployment will continually fail to sync. The fastest resolution has been to Disconnect using the command at the top of your screenshot, then reconnect using the same settings you listed above.

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