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Unknown API Error When Using The App #51

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briguyjm opened this issue Oct 18, 2021 · 4 comments
Open

Unknown API Error When Using The App #51

briguyjm opened this issue Oct 18, 2021 · 4 comments

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@briguyjm
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When attempting to login to ProtonVPN using the Linux app (and the protonvpn-cli), I get an Unknown API Error. Checking the logs I see this message printed repeatedly:

proton.exceptions.UnknownConnectionError: Failed to parse: https://api.protonvpn.ch/auth/info

Attempting to access the web address from a browser gives me this error:

"No route found for \"GET https://api.protonvpn.ch/auth/info\": Method Not Allowed (Allow: POST)"

I've tried uninstalling and reinstalling the app, and have tried clearing any config files that I could find but still have the same issue.

@OMGChase
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OMGChase commented Jan 14, 2022

Same issue here on 1.7.0. GUI app throws me that error, but connects fine through protonvpn-cli
protonvpn.log.3.txt
.

Attached log of protonvpn.log.3

Reinstall did not help.

@OMGChase
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OMGChase commented Apr 2, 2022

Anything? Still having this issue.
@calexandru2018

@givver
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givver commented May 15, 2023

Same issue here. Unknown API error when trying to login using the ProtonVPN GUI.
I fixed it by downgrading the urllib3 package to v1.26.16. If I have v2.0.2 installed it will break ProtonVPN and give the API error.

@fabianobernardi
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on openSUSE Tumbleweed the @givver tip works, downgrading the urllib3 the VPN works again.

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4 participants