random hardware resets, almost daily,

[rock04]

Thanks for your help. Qubes is a great project, but I am having some serious issues. I have not been able to isolate a probable link or cause.

Problem: random hardware resets, almost daily, 3.1 rc1 (updated)

System:
CPU: vendor_id : GenuineIntel
model : 44
model name : Intel(R) Core(TM) i7 CPU 970 @ 3.20GHz
ram: 16G; SSD HD; 3 monitors
Qubes 3.1, rc1 (fresh install) updates applied as available

Description:
random hard reset (complete, instant hardware reset; no shutdown sequence)
almost always once per day (a few days it will happen more than once; a few days not at all) [this is strange, but fairly consistent]

Other:

1. Does not seem to be hardware related. PC is dual boot with win 8.1 (on separate HD). Issue is not present when using win.
2. does not seem to be affected by
   a. amount of time PC or OS is active
   1. sometimes PC is shutdown at night and restarted next day, but not always.
   2. restarts occur at different times during the day
   b. which VMs are active
   c. whether PC is in active use (whether I am working or away)

Any ideas on how to solve/ troubleshoot this?

my Linux proficiency: low-medium

[marmarek]

I assume you've excluded obvious things like overheating?

For hardware related problems you may get better answers on qubes-users mailing list.

[marmarek]

I assume you've excluded obvious things like overheating?

For hardware related problems you may get better answers on qubes-users mailing list.

[rock04]

Thanks for the reply.
[3.1, fresh install, issue still present]
I have excluded the things that seem obvious to me (see original post).
Regarding overheating: I am running the temperature widget -- no problems; the bios reports core temps from 28C - 34C; running "sensors" (from command line) shows the same temperature range that is reported in the bios. [In fact, with Qubes, the CPU temps are lower than when running the PC with Win 8.1]
Any ideas on best way to troubleshoot if and how the OS may be part of this issue?? I am running out of ideas.
I really like what you have done here with Qubes and hope to be able to use it in a work
environment, if I can just get it (Qubes or HW) stablized.

[rock04]

Thanks for the reply.
[3.1, fresh install, issue still present]
I have excluded the things that seem obvious to me (see original post).
Regarding overheating: I am running the temperature widget -- no problems; the bios reports core temps from 28C - 34C; running "sensors" (from command line) shows the same temperature range that is reported in the bios. [In fact, with Qubes, the CPU temps are lower than when running the PC with Win 8.1]
Any ideas on best way to troubleshoot if and how the OS may be part of this issue?? I am running out of ideas.
I really like what you have done here with Qubes and hope to be able to use it in a work
environment, if I can just get it (Qubes or HW) stablized.

[andrewdavidwong]

This problem may be a bit too localized for qubes-issues. qubes-users is generally more suitable for personalized troubleshooting discussions.

[andrewdavidwong]

This problem may be a bit too localized for qubes-issues. qubes-users is generally more suitable for personalized troubleshooting discussions.