sys-usb and sys-net hang on R4.0rc4 after closing the lid

[stuart12]

Qubes OS version:

4.0 (R4.0) (rc4)

Affected component(s):

sys-usb (and often sys-net)

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Steps to reproduce the behavior:

Close the lid with a USB mouse active.

Expected behavior:

My USB mouse works after opening the lid.

Actual behavior:

The sys-usb qube no longer responds and my USB mouse up longer works. When I try to open a Terminal in the sys-usb qube nothing happens and unplugging and replugging my mouse does not get it working again.

qvm-shutdown sys-usb does not kill the qube. When I look at the list of qubes in the GUI there is a spinning wheel next to sys-usb. qvm-kill sys-usb followed by qvm-start sys-usb gets my USB mouse working again.

General notes:

I have also seen sys-net hang the same way. I needed to kill it (after killing all the network qubes) to get my network working again.

I have a Dell Latitude 7480. Qubes 3.2 did not install (I found myself at the text installer which had problems with LVM).

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Related issues:

Please document how to copy text from Dom0 with R4.

[marmarek]

Does the same happens if you suspend the system from the menu?
What kernel version do you have in sys-net and sys-usb? There was similar issue with 4.14.13-2 and older.

[marmarek]

Does the same happens if you suspend the system from the menu?
What kernel version do you have in sys-net and sys-usb? There was similar issue with 4.14.13-2 and older.

[stuart12]

[user@sys-usb ~]$ uname -r
4.14.13-2.pvops.qubes.x86_64

[user@sys-net ~]$ uname -r
4.14.13-2.pvops.qubes.x86_64

[stuart12]

[user@sys-usb ~]$ uname -r
4.14.13-2.pvops.qubes.x86_64

[user@sys-net ~]$ uname -r
4.14.13-2.pvops.qubes.x86_64

[stuart12]

This time, using the Suspend command from the menu hung sys-net but didn't hang sys-usb. I had to kill and restart sys-net and then restart all the Qubes using sys-net to get everything working again.

Is there any way to provide more logs?

[stuart12]

This time, using the Suspend command from the menu hung sys-net but didn't hang sys-usb. I had to kill and restart sys-net and then restart all the Qubes using sys-net to get everything working again.

Is there any way to provide more logs?

[marmarek]

4.14.13-2.pvops.qubes.x86_64

Ok, this is definitely the problem. Install updates in dom0, you should get kernel-qubes-vm 4.14.13-3 or newer.

[marmarek]

4.14.13-2.pvops.qubes.x86_64

Ok, this is definitely the problem. Install updates in dom0, you should get kernel-qubes-vm 4.14.13-3 or newer.

[stuart12]

I have upgraded. I'll update the ticket with info on whether I see any more hangs.

[user@sys-net ~]$ uname -r
4.14.13-3.pvops.qubes.x86_64

[user@sys-net ~]$ uname -r
4.14.13-3.pvops.qubes.x86_64

[stuart12]

I have upgraded. I'll update the ticket with info on whether I see any more hangs.

[user@sys-net ~]$ uname -r
4.14.13-3.pvops.qubes.x86_64

[user@sys-net ~]$ uname -r
4.14.13-3.pvops.qubes.x86_64

[lunarthegrey]

Curious to check this one, will have to try when I get home.

[lunarthegrey]

Curious to check this one, will have to try when I get home.

[stuart12]

I haven't seen any more total network hangs but I have lost the touchpad.

[stuart12]

I haven't seen any more total network hangs but I have lost the touchpad.

[unman]

R4.0rc5 -I dont see this problem.
sys-net picks up again (if you're foolish enough to leave it active), sys-usb is fine, and touchpad works well.
Works for me.

[unman]

R4.0rc5 -I dont see this problem.
sys-net picks up again (if you're foolish enough to leave it active), sys-usb is fine, and touchpad works well.
Works for me.

[andrewdavidwong]

Closing this as "resolved." If you believe the issue is not yet resolved, or if anyone is still affected by this issue, please leave a comment, and we'll be happy to reopen this. Thank you.

[andrewdavidwong]

Closing this as "resolved." If you believe the issue is not yet resolved, or if anyone is still affected by this issue, please leave a comment, and we'll be happy to reopen this. Thank you.