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choiceview-webapi-voxeo-demo

A ChoiceView Demo Application for the Voxeo Evolution Platform

Overview

ChoiceView is a Communications-as-a-Service (CAAS) platform that allows visual information to be shared between contact center agents or IVR systems and mobile users equipped with the ChoiceView app.

Description

The [ChoiceView REST API] (http://www.radishsystems.com/for-developers/for-ivr-developers/) is a REST-based service that enables visual capabilities on new and existing IVR systems. A ChoiceView-equipped IVR provides visual menus and visual responses to callers. If live assistance is needed, it can transfer the call to a contact center agent with payload delivery and continued visual sharing.

This repository contains source code for a ChoiceView implementation on the Voxeo Evolution platform.

VoxeoRadishDemo: A CCXML based application that implements the ChoiceView API. The application consists of two parts. The CCXML/jsp code drives the voice interface and handles events from the ChoiceView API. The other part consists of Java servlet that spawns a new Thread for every ChoiceView session. This Thread polls the ChoiceView session looking for status changes. If a change is detected, then API calls are made to tell the ChoiceView session to send a message to the CCXML application. This design takes into consideration the security restrictions that may exist in a distributed Environment. The API messages are being sent from the Application/Web Server to the basichttp processor. All transactions should occur inside the firewall of the runtime environment.

See the following files for the Servlet code: choiceview-webapi-voxeo-demo\VoxeoRadishDemo\WEB-INF\src\com\radish\choiceview\ChoiceViewServlet.java choiceview-webapi-voxeo-demo\VoxeoRadishDemo\WEB-INF\src\com\radish\choiceview\ChoiceViewPollingThread.java

Dependencies

All dependencies to compile and run the application exist within the WEB-INF/lib directory of the application.

* WEB-INF/lib/choiceview-webapi-java-1.1-voxeo-alpha1.jar
* WEB-INF/lib/httpclient-4.2.1.jar
* WEB-INF/lib/httpcore-4.2.1.jar
* WEB-INF/lib/jackson-core-asl-1.9.9.jar
* WEB-INF/lib/jackson-mapper-asl-1.9.9.jar
* WEB-INF/lib/scert-06.00.11.03.jar

LICENSE

MIT License

Building the Application

The application should build "as-is" assuming that the correct runtime support file has been exported to your local development environment. There is a zip file for Tomcat6, WebLogic and WebSphere. You may need to adjust your build path to include the files in the "Dependencies" Section.

Running the Application

To use the VoxeoRadishDemo application, you must have a mobile device with the latest ChoiceView client installed. You should know the phone number of the mobile device, or the phone number that the ChoiceView client is configured to use. The client must be configured to use the ChoiceView development server. On iOS devices, press Settings, then Advanced, then change the server field to cvnet2.radishsystems.com. On Android devices, press the menu button, then Settings, then scroll down to the server field and change it to cvnet2.radishsystems.com.

Then call the phone number associated with the Voxeo Evolution platform. You will be prompted to press the "Start" button on your mobile device client. If configured correctly, you should see "ChoiceView Agent Connected" and you will be presented with the Main Menu. Now, you can tap a selection on the mobile client as well as interact with the Voice Application.

Contact Information

If you want more information on ChoiceView, or want access to the ChoiceView REST API, contact us.

Radish Systems, LLC

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ChoiceView Demo application for the Voxeo Platform

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