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RainLoop file upload does not work #1184

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criskolkman opened this Issue Sep 21, 2016 · 8 comments

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5 participants
@criskolkman

criskolkman commented Sep 21, 2016

Hello all,

I've been searching for this for quite a while now but haven't found a solution yet.
Attachment uploads do not work (most of the time) and I can't really find out why, it also seems random and not really limited to an upload size.
See screenshots.
rainloop
error

Running on CentOS 7 with Apache2.
Error message is "An unkown file upload error occured".

@RainLoop

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Owner

RainLoop commented Sep 21, 2016

Fixed in v1.10.4.181
Thanks for reporting this problem!

@criskolkman

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criskolkman commented Sep 23, 2016

Hello,

I have the new version installed but the exact same problem is happening.

@criskolkman

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criskolkman commented Sep 29, 2016

Anything on this because it's still not working?

@dgiordano

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dgiordano commented Oct 12, 2016

Hi Experts, I'm using the latest versione of rainloop 1.10.4.183 but I've the same issue.
attachment_error
Not all clients have this problem. Only some one.
How can I fix it?
PHP and NGINX settings are ok.
Thanks in advance.

@dgiordano

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dgiordano commented Oct 12, 2016

I fix my issue studing logs of rainloop.
Was a permission error in the folder /var/www/apps/rainloop/data/data***/default/storage/files/an

Thanks.

@criskolkman

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criskolkman commented Oct 24, 2016

Don't think this is the solution for me.
The location for the AN folder you mention is in:
/var/www/clients/client2/web2/web/data/data/default/storage/cfg

And the rights on those folders:
]# ls -l
total 16
drwxr-xr-x 3 web2 client2 4096 Sep 24 12:01 an
drwxr-xr-x 3 web2 client2 4096 Sep 23 14:07 cr
drwxr-xr-x 3 web2 client2 4096 Sep 23 16:46 in
drwxr-xr-x 3 web2 client2 4096 Sep 24 11:52 ti

@Franselbaer

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Franselbaer commented Sep 6, 2018

Seems to be still open. It really looks like Rainloop cannot store uploaded files because of permission. Haven't found it yet.

@woohooyeah

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woohooyeah commented Oct 25, 2018

Not sure whether it's the same issue, but I also experienced an inability to upload any attachments. My NGINX logs were showing things like:
2018/10/24 18:22:43 [error] 12165#0: *4294 client intended to send too large body: [blah blah blah]

It works here now by setting:
client_max_body_size 30M;
in my RainLoop's website config in NGINX.

The equivalent for Apache2 would be:
LimitRequestBody 31457280

Or some other sane value. I never noticed until recently, when trying attachments larger than 1M (NGINX's default client_max_body_size value). But Apache2 should have a default of LimitRequestBody 0, so it might indeed be permission related in your case.

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