Hello
Hello, how can I help?
I want to submit a fraud report. I have lost your debit card and before I could cancel it, somebody withdrew $300 at an ATM
Could I get your full name, please?
Brian White
Can you tell me your account number, please?
I forgot my account number
Could you provide your date of birth, please?
31/06/1996
And what was the name of the pet you had as a child?
Molly
What was your mother's maiden name?
Sanchez 
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.