I want to report suspicious behavior on my account.
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
93418043810
Right, and your PIN as well please.
I don't remember my pin,
Could you provide your date of birth, please?
My pin might be 3100 or 5380
Could you provide your date of birth, please?
I can't remember it right now..
I am sorry, but I cannot authenticate you with the information you have provided.
I think the pin is 3100.
Could you provide a detailed fraud report now, please?
frequent money transfers of $10 over the past week
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you!
Is there anything else that I can do for you?