Hallo!
Hello, how can I help?
My name is Ben and I would like to schedule a viewing at the North Hill Apartments.
What day would you like to make the booking for?
I wanted to do it on Saturday at 9 PM, but I just remembered I have to go to a wedding that time. 
Alright. Is there a different day and time that you prefer?
I have to check my schedule. I heard that this apartment is near some restaurants, is that right?
I am sorry, I don't quite understand what you mean. I am only able to help you book apartment viewings.
Oh well. Check if the apartment is free on Sunday at 10 am.
Have you already paid the application fee for the apartment?
Actually I'm not sure. I have to find the receipt, but if I haven't can I just pay for it there? Hopefully I won't be too hungover from my friend's wedding. 
Would you like to add a message for the letting agency?
No not really. Can I view the apartment on Sunday at 10 am?
I am sorry, but there is no viewing available at your preferred time.
What about 11 am?
Great, there is still a viewing available at that time. Would you like me to book it for you?
Yes that would be a lot better. I'll probably be too tired after the wedding. 
Excellent, the viewing is scheduled now!
Looks good, thanks for the help. 
You're welcome. Please bring Bank Statement and Proof of Income with you.