hello
Hello, how can I help?
I need to get my normal ride to University.  Can you help?
OK, and where are you departing from?
Oh, I'm at Airport - and I do not want Connor or Dave - they are both inept - Dave got lost last time and I missed an appointment - that cannot happen again.
May I have your name, please?
I'm Mark - I need to change my drop off point - I need to be dropped at 5th and Main, NOT University - meeting a friend that I forgot about
I found a Lyft ride for you from 'Airport' to '5th and Main' for 6 credits
that could pick you up in 18 minutes. Should I book that for you?
Is it a BMW?  I really want a BMW
yes and your driver is Zoe
That sounds great!
Your driver will be Zoe.