Hi!  I need help please!  Someone used my debit card that I lost
Could I get your full name, please?
Brian White
Can you tell me your account number, please?
it's 68318931 but I can't remember my PIN!!  OMG!  I can't believe this, I'm freaking out
Could you provide your date of birth, please?
They took $300 right out of my account. My mother's maiden name is Sanchez..  Does that help?
Could you provide your date of birth, please?
I think I remember my PIN, it's either 9503 or 3941.  It's definitely one of those
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
That's great, thanks!  Maybe you could give me something in writing?  I was supposed to pay my friend Ben back the money I borrowed from him, I can't now, he's never gonna believe me.
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Yeah, I'm not sure anyone can help me get Ben to believe this happened, again.
Is there anything else that I can do for you?
No thanks, you've been great.  Goodbye
Thank you and goodbye.