hello
How can I help
Make a reservation at Shadyside Inn from May 11th to 29th
May I have your name, please?
Angela and i would like to change the hotel to the Old Town Inn
Alright, the Old Town Inn ticks all of your boxes, can I book this room for you?
Actually i would change it the Hilton Hotel. Heard good things about this hotel
Alright, the Hilton Hotel ticks all of your boxes, can I book this room for you?
yes, this great travel vlog i follow told me how great these hotel are and what they do for you. I also would like to request extra towels for my room lease
Great, noted.
I just found out the my brother invited us to his wedding in London on the 29th and we already booked or flight for the 11th si i need to change my reservation to the 12th-24th of the following month
OK, I've successfully completed this Hotel booking for you!
great! i really don't wont to go to this wedding but i guess since he is my brother 
Thank you and goodbye.