Hey
Hello, how can I help?
I want to view apartments.
Could you give me your name, please?
John
What apartment are you interested in?
Shadyside Apartments for Friday at 5pm.
Have you already paid the application fee for the apartment?
I can't remember. I'm getting old. I think I did.
Okay, i'll put that down as a tentative yes. Would you like to offer a message to the leasing agency?
No that  is all.
Great, there is still a viewing available at that time. Would you like me to book it for you?
Yes please
Excellent, the viewing is scheduled now!