hi
Hello, how can I help?
Someone has stolen $500 from my account and I want to file a report
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
why
I am sorry, but I cannot authenticate you with the information you have provided.
How'd you mean
I am sorry, but I cannot authenticate you with the information you have provided.
I'm confused
Could you provide a detailed fraud report now, please?
Oh, that's what I was doing! They stole $500 from me!
Can you tell me your account number, please?
for my bank? I forgot it
Right, and your PIN as well please.
I don't remember, dearie. Sorry. I'll have to call back later when I find it
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
bye
Thank you and goodbye.