Hi, I need help ASAP. I believe there has been some suspect behavior on my account. There have been many $10 transfers this last week. Can you help?
I can, let's start by getting some basic info. I'll need your full name, account number and PIN.
Katrina Miller and my PIN is 0314. But, I don't have my acct number.
Could you provide your date of birth, please?
I can give you my pet's name, it's Molly.
That's a great name. I still need your date of birth.
I can't remember it. Why would you need that?
I need that to authenticate your account.
Well, I can't keep up with all that. its too much to remember.
I am sorry, but I cannot authenticate you with the information you have provided.
I thought the bank said I would only need to give my child pet's name for security.
I'm sorry, you have been misinformed.
Well, I need help. Someone is stealing my money.
That's unfortunate. Perhaps you can go try to find your birth date and come back another time.
I could ask my granddaughter when she gets back then.
You should do that for sure. Is there anything else that I can do for you?
No, but let me know if you figure out my birthday then. bye
Thank you and goodbye.