Hello I am Sarah Brown, I'd like to report fraud
Can you tell me your account number, please?
I don't know it and I can't remember my PIN either
What was your mother's maiden name?
Sanders
And what was the name of the pet you had as a child?
Charlie
Could you provide a detailed fraud report now, please?
Lost my debit card and before I could cancel it, somebody withdrew $300 at an ATM
Could you provide your date of birth, please?
15/09/1940
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.