Hi
Hello, how can I help?
I am at Hospital and I need my regular Lyft but I do not want Mark as my driver please. He is not very good. 
May I have your name, please?
sure, it is Angela
Alright, where do you want to go?
Forbes and Murray
I found a Lyft ride for you from 'Hospital' to 'Forbes and Murray' for 32 credits
that could pick you up in 6 minutes. Should I book that for you?
If Mark is not the driver got ahead and book it. 
The driver name is Zoe, would you like to book?
yes please
Your ride is booked