I want to schedule a viewing at North Hill Apartments for Sunday at 1 pm. My name is Ben.
Have you already paid the application fee for the apartment?
can't remember
Great, there is still a viewing available at that time. Would you like me to book it for you?
I need to reschedule. How about Monday?
When would you like the viewing to start?
2pm
I am sorry, but there is no viewing available at your preferred time.
anytime on Monday would work.
There is a viewing available at 11 am should I book it?
yes please
Your apartment viewing has been successfully scheduled.  Please bring Bank Statement with you.
Great thanks. I am looking forward to my friend's wedding on Sunday.
That is awesome I hope you have fun.  Is there anything else I can do for you?