Someone took money from me! Help me!
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
I don't have my account number handy, but my pin is 7402.
Could you provide your date of birth, please?
I don't remember because I'm so old! I'm so old that I'm older than time itself! Oh my goodness my teeth just fell out!
I am sorry, but I cannot authenticate you with the information you have provided.
But can't you help an old lady out?!
I am sorry, but I cannot authenticate you with the information you have provided.
But ... I need you to help me out with some of that good fraud protection! I can't have people stealing all my social security check! What would Robert say?
Can you tell me your account number, please?
I don't have it. I lost it. The dog ate it. Robert took my teeth!
Could you provide your date of birth, please?
I'm too old to remember it!
I am sorry, but I cannot authenticate you with the information you have provided.
Robert is taking me to dinner because I can't find my teeth. He said he took the money out. Oh well! Thanks for your help!
Thank you and goodbye.