Hello, I need to make a reservation for flight 194
May I have your name, please?
My name is Mark
Unfortunately there are no flights that match your search. Would you like to change any of your criteria?
Ooops. I gave you the wrong flight id. The correct number is 365.
The flight is available. Should I reserve it for you?
yes please
Your flight is booked. Anything else I can do for you?