hello
Hello, how can I help?
yes somebody has transferred %500 from my account
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
i forgot my account number
Could you provide your date of birth, please?
02/12/1927
What was your mother's maiden name?
taylor
And what was the name of the pet you had as a child?
Charlie
Could you provide a detailed fraud report now, please?
someone has took $500 from my account
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
okay thanks
Is there anything else that I can do for you?
no
Thank you and goodbye.