I lost my debit card and someone took out $300 before I could cancel it. Can you help me out?
Could I get your full name, please?
My name is Tyler Jones. 
Can you tell me your account number, please?
Sure I have it written down, my daughter made me do it. It's 84318931431.
Right, and your PIN as well please.
I don't remember that one, although I thought I'd written it down too. 
Could you provide your date of birth, please?
Oh wait, I just found a slip but there's two numbers. My PIN's either 0314 or 1596.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
One of the PIN is my birthday, and the other is my daughter's but I can't remember which one I used. I keep losing my stuff too, it's hard getting old. 
Older and wiser, Mr. Jones. Is there anything else that I can do for you?
Are you also able to cancel my debit card?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Ah well, then that's all I needed. Thank you. 
Thank you and goodbye.