Somebody just jacked $500 from my account. Help!
Could I get your full name, please?
Katarina Miller
Can you tell me your account number, please?
I don't know it. That's why I'm using this
Right, and your PIN as well please.
What am I doing here again?
Could you provide your date of birth, please?
My PIN is 9503. I don't remember when I was born
What was your mother's maiden name?
I'm sorry. I don't know
I am sorry, but I cannot authenticate you with the information you have provided.
What am I doing here?
Someone stole $500 from your account
Okay. Is the problem fixed?
I am sorry, but I cannot authenticate you with the information you have provided.
Okay, that's fine. I'll see if I remember my information later
Thank you and goodbye.