I need to cancel my debit card because I think someone stole it but they already took out $300! Can you help me?
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
I forgot it, sorry.
Could you provide your date of birth, please?
What was that now?
Could you provide your date of birth, please?
I can't remember that either, I'm sorry. That's what happens when you get old.
I am sorry, but I cannot authenticate you with the information you have provided.
I remember my old cat's name. It's Charlie. Does that help?
Right, and your PIN as well please.
It's 9503. I wrote that one down and I can actually read it.
What was your mother's maiden name?
I don't know. That wasn't a question that we asked back in my day. That's just rude.
Unfortunately I cannot find your account.
I guess I'll just have to go to the bank then.
Thank you and goodbye.