Hello, I need help, somebody stole $500 from me!
Could I get your full name, please?
Brian White
Can you tell me your account number, please?
85731890
Right, and your PIN as well please.
I don't know my PIN
Could you provide your date of birth, please?
Wait, actually my PIN is either 9503, or maybe it was 5380.
Do you know which it was. 
I can't believe somebody stole my money!
I'm sorry. Can I have your pin please?
Maybe try 9503
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Great, thanks!
Thank you and goodbye.