Hi, I need to check my balance. My name is Sarah Brown.
Can I get your account number and your PIN please?
Sorry, I forgot those!
Can I have your date of birth, your mother's maiden name and the name of your childhood pet then?
12/12/2001. Mother's maiden is Miller and my pet was Nemo (he was found).
Your current balance is 9238 in credit.
Perfect, thank you!
Thank you and goodbye.