Can you help me with a reservation?
May I have your name, please?
Sure, it's Alexis - I want to stay at the Old Town Inn from May 7th to the 26th.  Can you arrange that?
Do you have any special requests?
Well, I'd really love a balcony if that's possible.  Wait!!!  let me change that to the Hilton - my friend said it was better than Old Twon
Alright, the Hilton Hotel ticks all of your boxes, can I book this room for you?
You know I think the Hilton my friend stayed in was in another town.  I've heard amazing things about Shadyside on a blog - can you see if that would work?
I'm very sorry, but there is no room available at the Shadyside Inn for your requested dates.
Oh no are you sure?  Even if we take away the balcony?  The travel blog that I follow has never led me down a wrong path and I've always really enjoyed where it's recommended for me.
I'm very sorry, but there is no room available at the Shadyside Inn for your requested dates.
Well, maybe this will help.  I need to change it for the 11th to the 19th instead.  My friend just bought us tickets to go to a wedding on the 7th - WE ARE GOING TO LONDON!
I'm very sorry, but there is no room available at the Shadyside Inn for your requested dates.
Well, ok then.  I really do not want to go to this wedding, the brother is such a show off - but it's london, so I'm going!!  I guess I'll have to reserve a room at another time though  
Is there anything else that I can do for you?