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Hello, how can I help?
I've had some suspicious activity in my account and I need to file a case.
Could I get your full name, please?
Katarina Miller. I can't remember my account number.
Could you provide your date of birth, please?
Excuse me?
Could you provide your date of birth, please?
oh I'm 93. I forgot what I was doing for a second.
I need your date of birth, please.
My PIN is 7402.
Could you provide your date of birth, please?
I cannot. Can't you just use the other information? My childhood pet's name is Buddy.
I am sorry, but I cannot authenticate you with the information you have provided.
Then I guess you can't help me. A 93 year old woman. What a shame.
I'm sorry. Is there anything else I can do for you today?
I guess not. Thank you for your time.
Thank you and goodbye.