Hello someone has transferred 500 from my account !
Could I get your full name, please?
Jane Doe and my account number is 351531510
Right, and your PIN as well please.
i forgot it actually
What was your mother's maiden name?
Sanchez
And what was the name of the pet you had as a child?
oh i remember my pin! its either 3941 or 0314
Could you provide a detailed fraud report now, please?
ugh this is so frustrating 
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Can you submit the report?
Could you provide a detailed fraud report now, please?
 someone has transferred 500 from my account !
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
thank you 
Is there anything else that I can do for you?