OMG I lost my card I don't know where it is !
Could I get your full name, please?
Tyler Jones
Can you tell me your account number, please?
It's on my card!
Could you provide your date of birth, please?
Wait, why would you need that?
I need information to verify your identity.
Can you check with the VA? They should have it record
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Why would I need a fraud report? I don't understand
I need to report your lost card. We do that through a fraud report.
My card? Did you find it?
No. I am here to help you report your lost card.  Can you provide your date of birth, please?
I'm 93 years old. And let me tell you, getting pold is no fun. I'm past the stage where people even tell me ok boomer! has anyone ever called you a boomer? what does that mean?
I am sorry, but I cannot authenticate you with the information you have provided.
can you at least cancel my card?
I am sorry. I am only able to report your card as lost.
ok thanks have a good day
Thank you and goodbye.