Someone took $500 from me.  Help!@
Could I get your full name, please?
Jane Doe. 
Can you tell me your account number, please?
95381901. 
Right, and your PIN as well please.
I have no Pin, but my mother's maiden name is Miller if that helps
Could you provide your date of birth, please?
Just remembered my PIN: eitehr 3941 or 0314
Could you provide a detailed fraud report now, please?
Someone took $500 from my account!
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thanks! This whole thing sucks.  I needed that $500 for a birthday I was buying.  What bad luck and timing!
Is there anything else I can do for you?
Nah, that's it thank
Thank you and goodbye.