I need some help.  I lost my debit card and someone took $300 out of my account at an ATM!
Could I get your full name, please?
Sure, I'm John Smith.  My account number is 68318931
Right, and your PIN as well please.
I don't have my pin.  I forgot it
Could you provide your date of birth, please?
Yeah, I don't give that out.  I can give you my mother's maiden name if that helps.
What was your mother's maiden name?
It's Sanders - but I also think I remember my pin - it's either 5380 or maybe 1596
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you - this is just craziness! I cannot believe these people just flat out stole $300 from me!  I mean I guess it could have been worse but how immoral of them - I bet they used that money to buy drugs or hire a hit man
Is there anything else that I can do for you?
How long is it going to take to get the money back?  Do you have any idea
I do not have that information
Ok, well I guess as long as the report is filed - thanks
Is there anything else that I can do for you?