I have noticed suspicious activity on my account over the past week.
Could I get your full name, please?
My name is Brian White and my account number is 9931939443153 but I can't remember my pin.
Could you provide your date of birth, please?
I don't have my date of birth? My mother's maiden name is Wong.
And what was the name of the pet you had as a child?
maybe it was Sparky?
I am sorry, but I cannot authenticate you with the information you have provided.
I think my pin is either 3100 or 3941.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
It probably didn't help that I have a security issue and can't remember my security questions!
That's not a problem! It happens to everyone. Computers have memory issues too! :)
Thanks for the help!
Thank you and goodbye.
Bye!
Thank you and goodbye.