someone took $500 from my account
Could I get your full name, please?
Katarina Miller
Can you tell me your account number, please?
I forgot it
Right, and your PIN as well please.
I'm an old lady and I forget these things! my pin is 9503 though - my son wrote that down for me!
Could you provide your date of birth, please?
Oh I don't give that out to strangers, dear
I am sorry, but I cannot authenticate you with the information you have provided.
What about the thief??
Could you provide your date of birth, please?
Why do you need that so badly?
I need it to authenticate your account.
But I'm not the one who stole the $500
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
This is pointless. My son will look into this tomorrow. Bye
Thank you and goodbye.