Hello
Hello, how can I help?
There have been some suspicious bank transfers of $10 out of my account this past week and I need to file a fraud report.
Could I get your full name, please?
Katarina Miller
Can you tell me your account number, please?
153531981
Right, and your PIN as well please.
I don't remember. 
Could you provide your date of birth, please?
11/03/1974
What was your mother's maiden name?
Oh wait, I think I remember my PIN. It's either 7402 or 9503. I'm always forgetting which one it is! I'm such a dope!
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you and goodbye!
Is there anything else that I can do for you?
No thanks.
Thank you and goodbye.