Hi!  I need a room at the Shadyside, can you book it for me?
When are you arriving?
May 11th - 18th, and I need two beds in the room, must have them
May I have your name, please?
Yup, I'm Mark but i need to change the hotel to the Old Town Inn, I just remembered that my friends said I should check that place out.  Still need two beds
Alright, the Old Town Inn ticks all of your boxes, can I book this room for you?
Hate to do this to you but my friends Dick and Jane stayed at another Old Town Inn in a completely different city.  I'm not going to stay there without a recommendation.  Can you try the Hilton?  This blog I love just raved about the authentic feel of the place.
Alright, the Hilton Hotel ticks all of your boxes, can I book this room for you?
That's great!  Glad it's available.  While I was waiting I was looking at all the photos on this travel blog and I just can't wait to get there.  This blog, Stay with Me, is really something, never let me down, if they recommend it it's great
OK, I've successfully completed this Hotel booking for you!
My wife has been trying to get in touch while we've been chatting, I need to change the reservation to next month 14-24.  I have to go to her brother's wedding
OK, I've successfully completed this Hotel booking for you!
Thanks!  I don't want to go to this stupid wedding in London.  Who plans a destination wedding at the last minute?
Is there anything else I can help you with?
Nope, that's it.  Thanks.  Bye
Thank you and goodbye.