Somebody took $500 out of my account!
Could I get your full name, please?
My name is John Smith and my pin is 7402 but I can't remember my account number.
I am sorry, but I cannot authenticate you with the information you have provided.
I have my pet's name, Charlie, that was one of my security questions.
Could you provide your date of birth, please?
I am having trouble remembering my birthday.
I am sorry, but I cannot authenticate you with the information you have provided.
I am getting old, I am having trouble remembering things. My grandkids are always telling me that!
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
OK, thank you. Have a nice day.
Thank you and goodbye.
Goodbye.
Thank you and goodbye.
I am sorry, I keep forgetting what I am doing, have a nice day. Bye!
Thank you and goodbye.
Bye.
Thank you and goodbye.