Hello a transaction just occurred on my account I want to report fraud
Could I get your full name, please?
Sarah brown my pin is 0314 but I forgot my account number 
Could you provide a detailed fraud report now, please?
Someone stole my debit card and stole my money
Could you provide your date of birth, please?
I am 93 years old and I forget a lot of things 
I am sorry, but I cannot authenticate you with the information you have provided.
I'm going to stay with my grandchildren tomorrow and I need some money
I need either your account number or DOB
I childhood pet name is buddy
Could you provide your date of birth, please?
Sorry I don't have that information 
I am sorry, but I cannot authenticate you with the information you have provided.
Thanks
Is there anything else that I can do for you?
No goodbye
Thank you and goodbye.