I lost my debit card at dinner the other night. I was going to cancel it the next morning, but some crook took $300 from the ATM!
Could I get your full name, please?
It's Jane Doe, my PIN is 1596.... I can't recall my account number right now. I'm very stressed over this. 
Could you provide your date of birth, please?
It's April
Could you provide your date of birth, please?
I don't need to know your birthday honey.
I am sorry, but I cannot authenticate you with the information you have provided.
Please take care of exchanging the item. It doesn't fit.
I am sorry, but I cannot authenticate you with the information you have provided.
Well, you aren't doing your job well then. You are suppose to take refunds
Is there anything else that I can do for you?
You can take care of it for me.
Could you provide your date of birth, please?
I don't know if I should.
I am sorry, but I cannot authenticate you with the information you have provided.
Forget it. Sam will do it .
Thank you and goodbye.