I need help with a flight - can this confounded thing a ma bob help me?
Can I have your flight ID, please?
My name is Ben - why does everyone need my name!
Can I have your flight ID, please?
OH - THE FLIGHT ID!!   YES, IT'S 119.  Does that help?  Can you help me now?
Sorry, but the flight with id '119' is not available any more.
Well why not?  I do not understand that at all - I should be able to book that flight - this is just stupid - goodbye
Thank you and goodbye.