Hello, I lost my debit card and need to cancel it because someone took money from my account.
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
I don't know my account number.
Right, and your PIN as well please.
I have no idea what my pin is. Why do you even need it?
Could you provide a detailed fraud report now, please?
There's money missing from my account. I think?
Right, and your PIN as well please.
5380
Could you provide your date of birth, please?
I don't know what my birth date is (??!) but I do know that my pet's name was Charlie when I was a kid.
What was your mother's maiden name?
I don't know that information.
I am sorry, but I cannot authenticate you with the information you have provided.
Ahhhhh!! BUT MR ROBOTO, YOU'RE SUPPOSED TO HELP ME!
Is there anything else that I can do for you?
No thank you goodbye.
Thank you and goodbye.