Hello! someone has taken $500 from my account!
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
I forgot the damn thing
Could you provide your date of birth, please?
what for??
I need to verify your identity 
why?
To be able to submit a fraud report I have to verify account details.
Yes, please hurry!
Could you provide your date of birth, please?
sorry I don't give that out to strangers
Can you tell me your account number, please?
I forgot that. I'm old
Unfortunately I cannot find your account.
Ok. Never mind, thanks anyway. Bye!!
Thank you and goodbye.