Hi, I am ride number 279 but I need to change my ride to go from University and end at Hospital now.
Could you give me your name, please?
Angela
Unfortunately I wasn't able to update your booking, sorry.
Oh no, what am I going to do?
I can cancel your ride and you could book a new one if you'd like.
yes, lets do that if you can't change it.
Unfortunately I wasn't able to update your booking, sorry.
Ok,well thank you
Is there anything else that I can do for you?