Please help! I lost my debit card and now it seems someone withdrew $300 from an ATM maybe.
May I have your full name, account number and PIN please?
Brian White  account # 351531510  forgot my Pin
May I have your date of birth, your mother's maiden name and the name of your childhood pet?
Her maiden name is Sanchez and she didn't allow us to have any pets at home.
Could you provide your date of birth, please?
Don't you have that?
No, we don't
Why don't you try Pin 3941 or 0314?  Either one might be right.
I am sorry, but I cannot authenticate you with the information you have provided.
You know I'm not surprised I lost that card.. It was grayish black and blended right in with the pavement.  They need brighter colors on those cards.
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
You can't do it with what I gave you?
I am sorry, but I cannot authenticate you with the information you have provided.
What else can I provide?
your date of birth and the name of your childhood pet
What good is my date of birth without the name of a pet?
I am sorry, but I cannot authenticate you with the information you have provided.
Alright.  I'll just go down to my branch.
Thank you and goodbye.
Thanks
Thank you and goodbye.