Hi, there is fraud activity in my account. Can you help?
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
68318931
Right, and your PIN as well please.
I dont remember the pin
Could you provide your date of birth, please?
I think I just remember the pin. Try 9503 or 5380
Could you provide a detailed fraud report now, please?
Several transfers of $10 not made by me. 
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
thank you so much! You are the best!
Is there anything else that I can do for you?
No. Have a good day. 
Thank you and goodbye.