Hi. I would like to make a reservation at Old Town Inn
Great, I can help with that. Can I also get your name and your travel dates?
My name is Angela. May 7th to 18th. Also, I would like to request extra towels for the room. 
I'm very sorry, but there is no room available at the Old Town Inn for your requested dates.
oh well, thanks anyway. 
Is there anything else that I can do for you?
well actually, I do recall that a friend of mine stayed a Shadyside in another town. However. I read in a blog that the Hyatt is the most authentic. I want to stay at the Hyatt. Can you check and see if that is available?
Alright, the Hyatt Hotel ticks all of your boxes, can I book this room for you?
sure, thanks
I'm sorry, but your booking request failed.
It turns out I need to go to wedding on those dates. My partner just let me know. Can we change the dates to 11th - 29th?
OK, I've successfully completed this Hotel booking for you!
I do not really want to go to this wedding because my partners brother will be there and he is a bit of a show off and I don't like that, but it is so rude to miss a wedding. 
Is there anything else that I can do for you?