hi i'd like to make a reservation at the shadyside inn from may 11-23. my name is john
I'm very sorry, but there is no room available at the Shadyside Inn for your requested dates.
i just remembered my friend recommended the old town inn. can you check that
Alright, the Old Town Inn ticks all of your boxes, can I book this room for you?
I would like a balcony.
I will add that to your special requests, shall I complete booking?
actually I remembered my friend stayed at a different old town inn. I read that the hyatt is authentic. can you check there instead
Alright, the Hyatt Hotel ticks all of your boxes, can I book this room for you?
this travel blog i read is incredible. Every recommendation i get from them is always great and never lets me down. you should read it?
I am sorry, I don't quite understand what you mean. I am only able to help you reserve a hotel room.
please book the room
OK, I've successfully completed this Hotel booking for you!
so sorry i need to change my reservation. My brother invited me to a wedding in London and I don't really want to go because he's a bit of a showoff but I need to go and support my friend. Can I change my reservation to June 4-20 
Alright, the Hyatt Hotel ticks all of your boxes, can I book this room for you?
yes
I'm sorry, but your booking request failed.
ok goodbye
Thank you and goodbye.