Hey, can you give me my account balance. 
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
I don't have that with me. Can I still access the account?
Yes, I can use an alternate authentication. What is your date of birth?
06/08/1985
What was your mother's maiden name?
Miller 
And what was the name of the pet you had as a child?
 Molly, I still have her. She's a turtle and she's looking at me right now!
Your current balance is 2818 in credit.
Perfect, that's what I needed.
Thank you and goodbye.