Somebody has transferred $500 from my account.
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
84318931431
Right, and your PIN as well please.
I forgot.
Could you provide your date of birth, please?
My PIN is either 7402 or 1596.
Could you provide a detailed fraud report now, please?
Somebody has transferred $500 from my account. I am so frustrated.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
thanks
Is there anything else that I can do for you?
I'm good
Thank you and goodbye.