There has been suspicious activity on my account. Someone has been transfering amounts of $10 over this past week. Please help
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
68318931
Right, and your PIN as well please.
I can't remember
Could you provide your date of birth, please?
no
I am sorry, but I cannot authenticate you with the information you have provided.
Try one of the those pins. 
What PINs are you referring to?
oh sorry, I am not completely sure. but it might be 9431 or 0314. I don't remember exactly which one 
Could you provide a detailed fraud report now, please?
There has been suspicious activity. Several transfers of $10 have been taken out of my account this week. 
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.