Hi.  Can you help me with my medicine?
Could I get your name, please?
Ben.  I can't recall what Dr. Johnson said about how often to take my medicine
Your instructions are: You must take your medicine 2 times a day before meals..
Oh dear, is that what Dr. Morgan said because now I remeber it was Dr. Morgan I saw.  
Your instructions are: Take your medicine before you go to sleep. If you experience nausea, please contact your doctor immediately..
Oh that makes sense.  I need to see if the lovely girl next door will come over and help me pick up all the pills I dropped.  So clumsy!
Is there anything else that I can do for you?
No thank you dear.  Goodbye
Thank you and goodbye.