Hi. I lost my debit card and someone took $300 from it
I'm sorry to hear that. Let's get started on a fraud report. Can I get your name, account number and PIN?
Brian White, account number 93418043810. I forgot my PIN
Not a problem. I can also authenticate your account with your date of birth, mother's maiden name and the name of your childhood pet.
My mother's maiden name is Cooper
And what was the name of the pet you had as a child?
I don't remember
I am sorry, but I cannot authenticate you with the information you have provided.
Oh. I just remembered my PIN. It is either 1596 or 3941
Could you provide a detailed fraud report now, please?
I know I sound like an idiot but I'm very stressed out. Someone stole $300 from me
Don't feel bad. I'm going to do my best to sort this out for you. Maybe you should grab a cocktail.
Yes. Thanks
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you so much. Goodbye
Thank you and goodbye.