hello
Hello, how can I help?
Yes i lost my debit card and someone withdraw $300 at an ATM 
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
I forgot my account number 
Could you provide your date of birth, please?
02/10/1927
What was your mother's maiden name?
Williams
And what was the name of the pet you had as a child?
Poppy
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
do you need my in number?
Your date of birth and the answers to your two security questions can act as a substitute for the account number or PIN number, so I have all the information I need.
okay, great! thank you so much for your help today
Is there anything else that I can do for you?
no, that will do it
Thank you and goodbye.