Hi. Someone took $500 out of my account. Can you assist me please?
Can you provide your full name, PIN, and account number, please?
Jane Doe, account number 153531981. I do not remember my pin. 
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
thanks
Is there anything else that I can help with?
no thank you
Thank you and goodbye.
I just remember my pin is either 0314 or 3100 if you need that. 
That's alright. Your fraud report has been submitted successfully.
this is just my luck! I barely keep any liquid assets and the one weekend I need cash! only me!
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
ok, do not give anyone my pin!
Sure, thank you.
ok i trust you
Is there anything else that I can do for you?