I was reviewing my online account information and somehow, $500 has been transferred from my account without my authorization. I don't even know this person!
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
Yes, it is 95381901. I did at least write it down before I got on the chat, lol.
Right, and your PIN as well please.
My PIN is 0314. You know they say to never give your PIN out online.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Ok, because I need that $500. I was going to use it to buy my daughter a birthday gift. She wants to travel, when this virus is over. I was going to get an airline gift card for her.
We will get this looked at ASAP. Thank You and Goodbye.