Hello, can you help me file a fraud report? There's been a lot of $10 transfers out of my account in the last week.
Could I get your full name, please?
Sarah Brown
Can you tell me your account number, please?
68318931
Right, and your PIN as well please.
I can't remember it, I'm sorry. I can give you my mother's maiden name: Sanchez.
And what was the name of the pet you had as a child?
I'm sorry, I think the PIN is either 7402 or 3100. Try 7402 first.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thanks. I'm pretty sure that this all started after my little brother came to visit and got on my iPad. I changed all my passwords but I think it might've been too late.
Is there anything else that I can do for you?
No, that's it. Thanks for your time.
Thank you and goodbye.
Okay, bye now.
Thank you and goodbye.