I'm hoping you can help me.  I need to do some things with my bank today.
May I have your name, please?
I'm Brian, Brian White
Can you tell me your account number, please?
I need to see if you can check my balance - can you do that?
Can you tell me your account number, please?
Sure - its 153531981
Right, and your PIN as well please.
I cannot remember that at all!  The account is at Wells Fargo.  I can give you my mother's maiden anme and date of birth if that will help
Could you provide your date of birth, please?
Sure - 20/02/1980
What was your mother's maiden name?
Wong - I hope you can help me.  I have a feeling there has been some fraud
And what was the name of the pet you had as a child?
Molly - I miss that girl!!
Your current balance is 7497 in credit.
ok - there is a BIG problem!!  Can you help me file a fraud report?
Could you provide a detailed fraud report now, please?
I'm not sure what you mean - the balance is about 2000 less than it should be. Can you file a report for me?
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you so much!  That is just crazy - I wonder who stole my money!!!
Is there anything else that I can do for you?
Oh, hey, can you help with a restaurant reservation?
What restaurant would you like to go to?
Let's see can we try Legume for today 
For what time should the reservation be made?
Maybe around 2pm?
For how many people should the reservation be made?
Just 2 - I think I'll take my mom - it's her birthday
Great, the Legume is happy to accommodate you.
Can I confirm your reservation with them?
Yes please that will be great
Excellent, your reservation at the Legume is confirmed!
Great!  Now maybe the bank will fix my fraud issue and I'll be able to pay for it - haha!
Is there anything else that I can do for you?
Hmm...I think you've done a pretty good job so far.  I hope I haven't taken too much of your time today
Thank you and goodbye.
thank you for your help - it's appreciated.
Thank you