I want to report fraud $500 on my account
Could I get your full name, please?
Katrina Miller my pin is 3100 8 can't remember my account number pet's name is molly
Could you provide your date of birth, please?
Ok
Could you provide your date of birth, please?
I can't remember my age
And what was the name of the pet you had as a child?
Molly
What was your mother's maiden name?
I can't remember 
Could you provide your date of birth, please?
I can't remember
I am sorry, but I cannot authenticate you with the information you have provided.
Why is that so
I need to verify that I am actually speaking to the right person so I need the additional information.
Goodbye
Thank you and goodbye.