Hi I'd like to book a room at the Hilton Hotel from May 8-16
May I have your name, please?
My name is Angela. Actually, can I book at the Old Town inn instead? My friend stayed there and said it was wonderful
I'm very sorry, but there is no room available at the Old Town Inn for your requested dates.
Ok that's fine
Is there anything else that I can do for you?
I think my friend stayed at Old Town Inn in another town actually, but I read about Shadyside Inn in a travel blog recently, is there any availability there instead? 
Alright, the Shadyside Inn ticks all of your boxes, can I book this room for you?
This blog has never let me down, it's brought my to some amazing wineries in Calfornia!
thats awesome
Just got a text about a wedding during those dates actually, can I change the reservation to 3rd-18th of the following month?
Alright, the Shadyside Inn ticks all of your boxes, can I book this room for you?
I don't really want to go to this wedding cuz my partner's brother can be a bit of a show off. But I'll still go, obviously. Yes, please complete my booking
I'm sorry, but your booking request failed.
Oh, ok that's fine
Thank you and goodbye.