Can you help me please?
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
153531981
Right, and your PIN as well please.
I forgot it
Could you provide your date of birth, please?
I think the pin was either 3100 or 7402 
Could you provide a detailed fraud report now, please?
I am really annoyed about all of this! 
Could you provide a detailed fraud report now, please?
It's what I said at the beginning. Suspicious activity. Someone is transferring $10 out of my account multiple times this week. 
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you
Thank you and goodbye.