Hi there has been frequent money transfer of 10 over the past week can you help
Could I get your full name, please?
Brian White
Mr. White, what is your account number and your PIN number?
My pin is 9431 but don't have my account number right in right of me
Are you able to locate your account number?
No any other questions?
Could you provide your date of birth, please?
I am old and forgetful. I think I just turned 93 last week
I am sorry, but I cannot authenticate you with the information you have provided.
I set up security words
What was your mother's maiden name?
Smith
And what was the name of the pet you had as a child?
Buddy
Thank you.  I still require a the date of your birth in order to authenticate your account.
Okay I will have to call back once I can remember
Is there anything else I can help you with?