hello
Hello, how can I help?
500 is missing out of my account
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
85731890
Right, and your PIN as well please.
Sorry I just changed it and now I can't think of it 
Could I get your full name, please?
I am so irritated that someone would take money from my account.  You can not trust anyone anymore
Right, and your PIN as well please.
I don't know it 
I am sorry, but I cannot authenticate you with the information you have provided.
I think I might know it try 1590
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you so much goodbye
Thank you and goodbye.