hello
Hello, how can I help?
$500 is missing from my bank account. Help, please.
Can you tell me your account number, please?
I can't remember my account number.
Could I get your full name, please?
My name is Sarah Brown
What was your mother's maiden name?
I 'm not sure. Why did I contact you?
You thought some money was missing from your account, is that still the case?
Oh, right sorry. I'm so forgetful. My PIN# is 3100.
Can you tell me your account number, please?
I'm sorry I'm elderly and my memory just isn't what it used to be.  I don't remember that number.
What was your mother's maiden name?
Wilson, I think.
And what was the name of the pet you had as a child?
Umm, Molly maybe.
Could you provide your date of birth, please?
October 3, 1931
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you so much. 
Thank you and goodbye.
Thanks again. Have a good day.
Thank you and goodbye.