I have lost my debit card and someone has used it fraudulently. Is there nay way someone could help with this?
Could I get your full name, please?
Yes. Jane Doe.
Can you tell me your account number, please?
I seem to have forgotten my account number, but my Pin is 0314. Will that help?
Could you provide your date of birth, please?
Yes. My date DOB is May 21, 1909. I also remembered my security questions answer which is Nemo.
What was your mother's maiden name?
Oh Dear! I am 93 years old and I have trouble remembering so very many things! Give me a moment please! It is Rogers.
Could you provide a detailed fraud report now, please?
I was shopping ay my usual grocery store. I paid for my purchase. I swore that I put my card back in my wallet and then at the next store, I could not find it.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
What should I do about the $300 worth of charges and getting a replacement card?
You will be contacted as soon as possible with details.
OK. Will that be all for today?
Thank you and goodbye.
Thank you for all of your help. Goodbye!
Thank you and goodbye.