Can you let me know the status of ride # 605 for Angela
Your driver is dropping off another passenger. They are 8 minutes away. 
can you upgrade it to an XL
Unfortunately I wasn't able to update your booking, sorry.
ok, can you ask if they can have a bottle of water?
Unfortunately I wasn't able to update your booking, sorry.
fine, I guess I'll just be so thirsty
I'm sorry about that. Can I help you with anything else?
Yes, I need an rsvp to a party at North Heights for 10pm and 8 people
What's the guest name?
Johnny
Do you require parking at the venue?
no
Great, your rsvp is all done and confirmed!
GREAT!  Thank you so much, have a good one
Thank you and goodbye.