Hello!  I lost my debit card and someone stole from me!  Can you help?
Could I get your full name, please?
Yes it is Sarah Brown.
Can you tell me your account number, please?
84318931431.  For the life of me I cannot remember my PIN.
What was your mother's maiden name?
Cooper.
And what was the name of the pet you had as a child?
You know what, I think my PIN number is 1596.
And what was the name of the pet you had as a child?
I never had a pet as a child.  But my PIN number is 1596.
Could you provide a detailed fraud report now, please?
Yes I lost my debit card and before I could cancel it, somebody withdrew $300 at an ATM.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Oh great thank you so much!  You're a life saver!
Is there anything else that I can do for you?
That's it!  Thanks again!
Thank you and goodbye.