I have a ride booked and I need to change it.
Could you give me your name, please?
It's Mark again, lol.
Can I get your booking ID, please?
Yes, it is 237.
Do you have a change description?
Yeah, I need to change the whole ride and depart from Broadway and Main now, and I am going to the airport. My buddy just hit $5000 on a scratch off, we're going to Vegas!
Unfortunately I wasn't able to update your booking, sorry.
Oh no! Why can't you change it? I'm not going to the original destination now. Can you try again. Tell them it's urgent.
Alright, thats all changes done for you!
All right! You are the man! Or woman! Here we come Vegas!
Goodbye. Enjoy your ride!