Hello.  I went and lost my debit card again.  Before I realized it was gone somebody managed to withdraw 300 dollars at an ATM.  Can you help me?
Can you tell me your account number, please?
I forgot it.
Could I get your full name, please?
Yes my name is Sarah Brown.
Could you provide your date of birth, please?
I'm confused I have forgotten what I am even doing right now.  I'm old and forgetful.
What was your mother's maiden name?
I cannot remember.  Getting old sucks you forget what you are doing all the time.  
And what was the name of the pet you had as a child?
Now that I can remember.  My pet was Charlie.  He was a pet dinosaur.  That's how old I am.
Right, and your PIN as well please.
My pin is 1596.  
Could you provide a detailed fraud report now, please?
How do I do that?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Ok yes let's issue a fraud report.
I need details so I can fill out the report
What other information do you need?
Can you provide the details of the fraud you are reporting
My name is Sarah Brown.  I lost my debit card and before I could cancel it, somebody withdrew $300 at an ATM.  My pin number is 1596.
What was your mother's maiden name?
I do not know.  All I can remember is my pet's name was Charlie.  I am 93 years old and forget things.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you!  I feel much safer now!
Is there anything else that I can do for you?