Hi
Hello, how can I help?
I've noticed some suspicious activity on my bank account?
Could I get your full name, please?
Tyler Jones
Can you tell me your account number, please?
I can't remember my account number, but my PIN is 7402.
Could you provide your date of birth, please?
Um, May 8, 1927. I'm so forgetful these days. 
What was your mother's maiden name?
Um, Beulah Harris.
And what was the name of the pet you had as a child?
I think I used Skippy or maybe Buddy. Or it could have been Casper.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you so much. I'm  so releived. You've been very helpful.
Is there anything else that I can do for you?
No.Thanks again. Have a good day.
Thank you and goodbye.