Hello
Hello, how can I help?
I would like to schedule a viewing at North HIll Apartments.
Could you give me your name, please?
Ben
What day would you like to make the booking for?
I hear that those apartments are pretty nice. What do you think?
I have heard good things about them.  I hope you like them.
Let's make it Saturday at 9am
Would you like to add a message for the letting agency?
You know I was going to go on Sunday, but then I remembered that my friend is getting married and I have to be there.
So Saturday at 9am is still your preferred viewing time?
yes please
Would you like to add a message for the letting agency?
no thanks
Have you already paid the application fee for the apartment?
I've been so busy lately. I just can't remember.
If you can remember you can let me know, otherwise is it safe to assume you haven't?
I suppose so
Great, there is still a viewing available at that time. Would you like me to book it for you?
yes
Your apartment viewing has been successfuly scheduled. Please bring Bank Statement and SCHUFA certificate with you.
thanks for your help
Is there anything else that I can do for you?
no thanks, goodbye
Thank you and goodbye.