Hello
Sure, what can I change for you?
I am Ben, I need to change my arrival location to Airport.
Could you give me your name, please?
Ben and my ride id is 66
Unfortunately I wasn't able to update your booking, sorry.
That's fine, go ahead and cancel.
Unfortunately I wasn't able to update your booking, sorry.
How come?
The trip was unable to be updated at this time. 
okay thanks anyway
I'm sorry. Have a nice day.