hello
Hello, how can I help?
I would like to check mt bank balance please
Could I get your full name, please?
sire its Katarina Miller
Can you tell me your account number, please?
153531981 
Right, and your PIN as well please.
I forgot my pin
Could you provide your date of birth, please?
06/08/1985
What was your mother's maiden name?
it was miller
And what was the name of the pet you had as a child?
Oh i just remember i have a dinner date tonight. I would like to reserve a table at a restaurant please
What restaurant would you like to go to?
The Porch
For what time should the reservation be made?
for 6 pm
I am sorry, but the reservation request was not successful.
okay i can change it to the Legume 
Great, the Legume is happy to accommodate you.
Can I confirm your reservation with them?
first let me find out my bank balance for i book
And what was the name of the pet you had as a child?
charlie 
Your current balance is 8439 in credit.
okay great!
Great, the Legume is happy to accommodate you.
Can I confirm your reservation with them?
yes please
I am sorry, but the reservation request was not successful.
I thought you said it could accommodate me?
When I check, the reservation is available, but it is failing to book for some reason. I am sorry.
okay,thank you i would also like to file a fraud report please
Could you provide a detailed fraud report now, please?
yes i see that $600 is gone from my account and i didnt take it
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
great thank you so much. I dont understand how this could happen
Is there anything else that I can do for you?
no that will do it 
Thank you and goodbye.