Hello, can you help me schedule a viewing at the North Hill Apartments please?
Could you give me your name, please?
Mark
Would you like to add a message for the letting agency?
No
Great, there is still a viewing available at that time. Would you like me to book it for you?
I never mentioned what time I wanted though..?
My database had the time and date for some reason
Alright..let's book it then at Friday for 7 pm.
Excellent, the viewing is scheduled now!