Hi! I'm John.
Hello, how can I help?
I need to check the balance of my account please.
Could I get your full name, please?
John Smith.
Can you tell me your account number, please?
84318931431
Right, and your PIN as well please.
I don't know my pin but my mother's maiden name was Sanders,
Could you provide your date of birth, please?
25/03/1998. I am hoping my balance is as expected. I think I noticed a fraudulent charge on my account.
And what was the name of the pet you had as a child?
Nemo
Your current balance is 2920 in credit.
ok, I do need to file a fraud report. There is money missing from my account and a charge I don't recognize.
Could you provide a detailed fraud report now, please?
There is a charge on my account from an online retailer that I do not recognize and did not authorize.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you. 
Is there anything else that I can do for you?
I need to make a reservation at a restaurant but I don't want it any later than 9 pm.
What restaurant would you like to go to?
Lucca if possible
For how many people should the reservation be made?
3 please
Great, the Lucca is happy to accommodate you.
Can I confirm your reservation with them?
Yes, please do!
Excellent, your reservation at the Lucca is confirmed!
Great!
Is there anything else that I can do for you?
Let's end this on a positive note after that fraud report with a couple of rounds of trivia please!
At what question would you like to start?
2 please
A ____ is the blue field behind the stars
canton
Your answer was correct! Great job! Would you like to continue playing?
One more please.
A ____ takes 33 hours to crawl one mile
snail
Your answer was correct! Great job! Would you like to continue playing?
No, that is all for today, thank you and goodbye!
Nice playing with you, bye!