Help! I lost my debit card and before I could cancel it, somebody already withdrew $300 from my account. Can you help?
Hello, Can I have your full name, account number, and PIN?
Sarah brown and my PIN is 9431 but I forgot my account number
Could you provide your date of birth, please?
July 15, 1990
Can I have your Mother's maiden name, please? 
Angela Smith
And what was the name of the pet you had as a child?
Why do you ask for my pet's name? Why did I call you for? sorry.. I have some trouble with memory loss
It's a security question. Without it I cannot access your account. Thank you.
Oh just try Molly. Does it work?
I'm sorry. Your identity could not be authenticated.
Can you try other questions?
You must provide either AccountNumber/FullName/PIN or FullName/DateOfBirth/SecurityAnswer1/SecurityAnswer2. We cannot authenticate the user otherwise.
I think I put Molly as my pet. can you check again?
I am sorry, but I cannot authenticate you with the information you have provided.
Ok, Guess, I need to come to the office then. Thank you for your time
Thank you and goodbye.