There has been suspicious behavior on my account recently, with frequent money transfers of $10 over the past week. Please help.
Could I get your full name, please?
My name is Brian White. My account number is 93418043810, but I forgot my PIN
Could you provide your date of birth, please?
I don't have that information I'm sorry.
I am sorry, but I cannot authenticate you with the information you have provided.
I understand.
Thank you and goodbye.
I remember my PIN again. Maybe. It was either 5380 or 9503
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thanks. This has been quite frustrating.
Is there anything else that I can do for you?
No, I'm good thank you.
Thank you and goodbye.
Bye.
If you are finished please hang up.