There is something off with my account. I think I'm being robbed $10 at a time.
Could I get your full name, please?
Katarina Miller and my account number is  351531510.
Right, and your PIN as well please.
I can't remember it, so sorry. I promise it's me though, just let me into the account.
Could you provide your date of birth, please?
That's a bit of a personal question. I'm old enough to be your mother.
What was your mother's maiden name?
It was Miller, rest her soul. She passed away last month.
And what was the name of the pet you had as a child?
Wouldn't it be faster just to ask me my PIN? 
Right, and your PIN as well please.
It might be 3100.
Could you provide a detailed fraud report now, please?
There has been suspicious behavior on your account recently, with frequent money transfers of $10 over the past week.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
That's a load off my mind. Thanks for the help
Is there anything else that I can do for you?
that's it bye
Thank you and goodbye.