Someone's transferred $500 from my account.  Please help!
May I have your full name, your account number and your PIN please?
Tyler Jones and my account number is 95381901
Right, and your PIN as well please.
Forgot my Pin because I don't ever use it
May I have your date of birth, your mother's maiden name and your childhood pet's name?
Mom's maiden name is Sanders
Could you provide your date of birth, please?
You know- my PIN is either 3100 or 3941
I am sorry, but I cannot authenticate you with the information you have provided.
You know when are they gonna stop it with these Pins.  Whatever happened to the technology where they scanned your iris?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
What else do you need?
your date of birth and the name of your childhood pet
Did you try both Pins?  I had a zoo at my house as a kid.  We'll be here forever coming up with those names!
Yes I did try both pins. Neither worked.
What else do you need?
your date of birth and the name of your childhood pet
No use giving my birthday because I can't remember a question about a pet.
I am sorry, but I cannot authenticate you with the information you have provided.
OK I'll just head on down to my bank while it's still open.
Thank you and goodbye.
Thanks
Thank you and goodbye.