HI! I need help! someone transferred $500 from my account without my consent. 
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
Ahhh I forgot my acc number.. I wrote it on a piece of paper but I lost it!
Could you provide your date of birth, please?
I am not sure... I am 93 years old this year. What am i doing here talking with you??
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Who are you?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Are you my neighbor, Tom? How are you?
Could you provide your date of birth, please?
I don't remember...
I am sorry, but I cannot authenticate you with the information you have provided.
What information do you need?
Can you tell me your account number, please?
Oh.. I remembered this conversation. I don't have it my dear
I am sorry, but I cannot authenticate you with the information you have provided.
Ok. You've been a great help. Thanks
Thank you and goodbye.