Somebody has transferred $500 from my account.
Could I get your full name, please?
Sarah Brown
Can you tell me your account number, please?
68318931
Right, and your PIN as well please.
I forgot my pin 
Could you provide your date of birth, please?
I remember now my pin is either 1596 or 9431 
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
I can't believe someone would do this to me. Im so upset
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Great! glad that my report has been submitted
Thank you and goodbye.
Thank you for your help today
Thank you and goodbye.