Hi
Hello, how can I help?
There is $500 missing from my account and I need help right away before anymore goes missing. 
Could I get your full name, please?
JAne Doe
Can you tell me your account number, please?
351531510
Right, and your PIN as well please.
I am just so upset I cannot remember!
Could you provide your date of birth, please?
oh, wait..it may be 3100 or 7402?? Can you try one of those?
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
I just cannot think when I am flustered!! haha! My mind goes blank!
It's alright; I get that way myself sometimes.  Can I help you with anything else?
No, you have been great! Thank you so much1
Thank you and goodbye.