Help! I lost my debit card and before I could cancel it, someone took $300 from my account at an ATM.
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
85731890 but I don't remember my PIN
What was your mother's maiden name?
sanders
And what was the name of the pet you had as a child?
Oh wait. I think I remember my PIN. It was either 1596 or 0314.
And what was the name of the pet you had as a child?
Well I didn't have any pets as a child. My parents didn't like pets. I had a goldfish once but it was flushed the same day I got it. Never had time to give it a name.
I am very sorry to hear that.  Can I please have details of the fraud report now?
I lost my debit card and before I could cancel it, someone took $300 from my account at an ATM.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you. Goodbye.
Thank you and goodbye.