I'm interested in viewing an apartment
Could you give me your name, please?
Ben
What apartment are you interested in?
Shadyside Apartments
What day would you like to make the booking for?
Saturday 
That response took a very long time. What time would you like the viewing to start?
9 pm
Have you already paid the application fee for the apartment?
 can't remember paying for the application fee, Can you fix me up?
You will need to pay it at the viewing. Is this fine?
yes
Great, there is still a viewing available at that time. Would you like me to book it for you?