I think someone got access to my account and stole some money.
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
Sorry, I don't know it off the top of my head.
Right, and your PIN as well please.
I don't have that either.
Could you provide your date of birth, please?
15/09/1940
I am sorry, but I cannot authenticate you with the information you have provided.
So you're just going to let me get robbed?
What was your mother's maiden name?
Sanders
And what was the name of the pet you had as a child?
Charlie
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
If you say so, thanks
Thank you and goodbye.