Hello. 
Hello, how can I help?
I lost my debit card and before I could cancel it, somebody withdrew $300 at an ATM.
Could I get your full name, please?
Brian White
Can you tell me your account number, please?
68318931, but I can't remember my PIN.
Could you provide your date of birth, please?
I think my PIN is either 3100 or 9431
Could you provide a detailed fraud report now, please?
I don't know what that is. I lost my card and someone stole $300. I'm not sure what other details you need.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Ok, thanks. Will I get my money back?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Thanks again. Have a good day.
Thank you and goodbye.