I need help with my account.
Could I get your full name, please?
My name is Sarah Brown.
Can you tell me your account number, please?
9931939443153
Right, and your PIN as well please.
Oh, gosh.  I don't think I remember it.
Could you provide your date of birth, please?
Oh, wait!  I've written something down that's labelled "PIN".  It seems to either be 3100 or 9431.
Could you provide a detailed fraud report now, please?
I'm so tired of having problems with this account.  Oh, I'm sorry, I shouldn't complain to you.  It's not your fault.
Could you provide a detailed fraud report now, please?
There have been multiple, suspicious transfers of $10 out of this account over the past week.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
I'm scared about this.  I really hope the bank can figure it out.
We will have a look at the matter ASAP and will contact you with details in due course.
Okay.  Thank you for your help.
Is there anything else that I can do for you?
No, thank you.  Goodbye.
Thank you and goodbye.