Who is hacking my bank??
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
I forget it. I'm old
Right, and your PIN as well please.
my pin is 3941. last 4 digits of my phone number!
Could you provide a detailed fraud report now, please?
someone keeps taking $10 out of my account
What was your mother's maiden name?
I forget. She's been dead almost 90 years!
And what was the name of the pet you had as a child?
Charlie! The cocker spaniel!
I am sorry, but I cannot authenticate you with the information you have provided.
Help me please!
Unfortunately there is nothing I can do without your Mother's Maiden Name or Account Number.
I will have to starve while the thief spends my money :(
I'm very sorry Jane. Let me know if there is anything else I can do for you.