Somebody has transferred $500 from my account.
Could I get your full name, please?
Brian White
Can you tell me your account number, please?
93418043810
Right, and your PIN as well please.
cant remember my pin
What was your mother's maiden name?
My pin was either 1596 or 0314.
If you can remember which it is, I can use that.  Otherwise you will need to answer your security questions.
1596 
Could you provide a detailed fraud report now, please?
Somebody has transferred $500 from my account.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
thanks
Is there anything else that I can do for you?