I've noticed some suspicious transfers on my account, can you help me out?
Can you tell me your account number, please?
I can't remember my account number, but my name is Jane Doe.
Could you provide your date of birth, please?
I'm not sure about that one either, but my childhood pet's name is Poppy.
I am sorry, but I cannot authenticate you with the information you have provided.
Authenticate what? Can you remind me what we were talking about?
I need your Date of Birth to know who you are.
Oh I'm so old it's hard to remember those things. What was I providing the information for again?
You think there is suspicious activity on your bank account.
Oh yes that's right.
Do you remember your birth date?
No I do not
I am sorry, but I cannot authenticate you with the information you have provided.
Oh dear what should we do
Please call our 1-800-NUMBER and speak to a representative.
Oh that's a good idea I will do that. Thank you for the help young man.
Thank you and goodbye.