Someone transfered $500 from my account. 
Could I get your full name, please?
Tyler Jones
Can you tell me your account number, please?
95381901
Right, and your PIN as well please.
I don't remember it. Can I answer a secuirty question instead?
What was your mother's maiden name?
Miller
And what was the name of the pet you had as a child?
Oh geez, I don't have any pets, this is a little bit crazu no?
I am sorry, but I cannot authenticate you with the information you have provided.
That figures, this is a crappy situation. 
Anything I can do?
Can you try the PIN 2698
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
thank you. 
Thank you and goodbye.