Hello, somebody's hacked into my bank account and took $500. Can you help to resolve this matter?
Could I get your full name, please?
Sarah Brown
Can you tell me your account number, please?
9931939443153
Right, and your PIN as well please.
Sorry, I don't recall my PIN
Could you provide your date of birth, please?
Wait. I think I recall my PIN. It could be either 9503 or 0314
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
I don't understand that how someone can grab my money just like that.
Is there anything else that I can do for you?
Do you receive these kinds of complains frequently?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
I'm sorry. Can you confirm that my report has been submitted?
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you and goodbye
Thank you and goodbye