I need to report fraud. Someone has transferred $500 out of my account without my authorization.
Could I get your full name, please?
Brian White.
Can you tell me your account number, please?
Sure, it's 68318931
Right, and your PIN as well please.
I can't remember it but I can give you my mom's maiden name. It was Cooper.
Could you provide your date of birth, please?
Oh wait, I think the PIN was 0314 or 1596? Try 0314 first, please. I'm pretty sure it's that one.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you! I just knew that as soon as I got that bonus it would get obliterated but I thought it would be me making spur of the moment decisions not someone stealing from me!
Thank you and goodbye.
I wasn't done yet, hold on!
Is there anything else that I can do for you?
Nevermind, I'll just wait for a call back from the bank.
Thank you and goodbye.