I need help - someone took $500 out of my account
Could I get your full name, please?
Sure it's Katarina Miller - my pin is 9431 but i cannot remember my account number
Could you provide your date of birth, please?
Oh I don't give that out - but I do have my childhood pet's name if that heps - it was Molly
I will need your date of birth or PIN to help you
Can I order a pizza - I want cheese and pepperoni
Could you provide your date of birth, please?
But I want pizza - do you deliver beer?  My kids will not let me have beer anymore - I'm 93 shouldn't I be able to drink what I want?  OH, do you have candy?
I am sorry, but I cannot authenticate you with the information you have provided.
I'm sorry, I lost $500, are you helping me?
Could you provide your date of birth, please?
I"m 93, count back - sometime around 1918
Right, and your PIN as well please.
my pin is 9431
can you remember your account number?
no i don't know it - i'm old - can you help anyway
Sorry I am not able to help with the information provided. Have a good day
ok thank you i guess
Thank you and goodbye.