Hello, My name is Katarina Miller. I would like to check my balance
Can you tell me your account number, please?
I'm sorry I do not remember
Could you provide your date of birth, please?
04/04/1990
What was your mother's maiden name?
Sanchez
Can I have your PIN number please?
I'm sorry. I do not remember what it is. 
And what was the name of the pet you had as a child?
Poppy
Your current balance is 1325 in credit.