Something looks weird on my account. There was a $500 international transfer that I didn't initiate.
Can I get your full name, account number and PIN please?
Brian White and my account number is 85731890. Sorry I can't remember where I wrote down my PIN.
No problem.  Can I get your date of birth, mother's maiden name and the name of your childhood pet?  
My mother's maiden name was cooper. Winnie Cooper.
Can I get your date of birth and the name of your childhood pet? 
My parents didn't allow me to have a pet. 
I am sorry, but I cannot authenticate you with the information you have provided.
Is it too late to give you my PIN. I think it's 9431 but it could be 3941...I'm a little dyslexic.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thanks, I'm thinking about getting a dog. Do you think I should?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Yeah, maybe I'm not ready for one. It's something for me to think about.
Is there anything else that I can do for you?
that's all. have a great day. 
Thank you and goodbye.