I need to reserve a flight - let's get on with  this
May I have your name, please?
Alina - can you hurry - i don't have all day
Can I have your flight ID, please?
it's 938 - at least that's what I was told by some other computer
I'm sorry, but your reservation request was unsuccessful.
My flight id is actually 705 - can you look it up again - that stupid computer was wrong
Right, your flight is now reserved!
Great - thank you - you are better than that other computer person.
Is there anything else that I can do for you?