Somebody just transferred a bunch of money from my account, can you help?
Could I get your full name, please?
Brian White
Can you tell me your account number, please?
Um, I don't seem to remember what it was.
Could you provide your date of birth, please?
Why are you asking? Why did I call you? I don't remember..
I am sorry, but I cannot authenticate you with the information you have provided.
What do you mean? What were we talking about?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Oh fraud reports? Yes that's right...someone took money out of my account.
Could you provide your date of birth, please?
I don't know, I need to ask my daughter.
I am sorry, but I cannot authenticate you with the information you have provided.
Oh dear, what if I give you my security answers?
I cannot authenticate you without your date of birth.
Oh well, I will ask my daughter for that information and try again later.
I am sorry, but I cannot authenticate you with the information you have provided.