hi
Hello, how can I help?
Somebody has transferred $500 from my account. My name is Brian White. My account number is 95381901, but I forgot my PIN.
Could you provide your date of birth, please?
I don't know it.
I'm sorry, I cannot help without further information.
My mother's maiden name is Miller, if that helps.
I'm sorry, I need the date of birth or the pin to access the account. 
My PIN is either 9431 or 9503.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Excellent. I hope the situation gets resolved soon.
Is there anything else that I can do for you?
No I'm good.
Thank you and goodbye.
Bye
Thank you and goodbye.