Hello!
Hello, how can I help?
I'd like to schedule an apartment viewing at the North Hill Apartments for Monday at 2PM.
Could you give me your name, please?
Crap! I forgot I have a really hot date that I was going to see on Monday at 2PM, could we switch that to Tuesday at 2PM? My name is Mark.
Could I get your name please. I will change that day for you. 
Mark.
Have you already paid the application fee for the apartment?
Do you know if this apartment has a pool?
I am not sure if it does or not. Did you happen to pay the application fee?
Hmm I don't know if I have paid the application fee or not, I'll have to figure that out once I'm there.
Great, there is still a viewing available at that time. Would you like me to book it for you?
Yes please!
Excellent, the viewing is scheduled now!
That's great! I really hope my date goes well tomorrow, I'm pretty nervous.
 Please bring SCHUFA certificate and Proof of Income with you.
I
Is there anything else that I can do for you?
That's all for now! I'll be sure the two items you've asked for! Thanks!
Thank you and goodbye.