I just got robbed. No joke. This is a huge problem.
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
85731890
Right, and your PIN as well please.
Sorry, I don't have my PIN.
Could you provide a detailed fraud report now, please?
I lost my debit card and before I could cancel it, somebody withdrew $300 at an ATM
I am sorry, but I cannot authenticate you with the information you have provided.
Wait, I've got a couple of numbers here that could be my PIN. Try 9503 or 7402. 
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thanks, when will they be calling me and when will I get the money back?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Yeah, when are they going to call me about he fraud report?
They will get back to you as soon as possible.
Great. Thanks for all of your help. Bye!
Thank you and goodbye.