I've noticed frequent money transfers fo $10 over the past week, can I report this?
Could I get your full name, please?
Sure, it's Brian White. 
Can you tell me your account number, please?
I can't remember it right now, I might have written it down somewhere...
Right, and your PIN as well please.
My what?
Could you provide your date of birth, please?
That was a really long time ago! Do you want to celebrate it with me?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Fraud? What fraud?
Is there anything else that I can do for you?
I don't know, what can you do?
I am able to issue fraud reports.
Oh, I think I needed to do that. Let me call my grandson. 
Is there anything else that I can do for you?
Never mind, my grandson said he'd take care of it for me. 
Thank you and goodbye.