Hi I want to report fraud on my account 
Could I get your full name, please?
Sarah brown my pin is 538p I can't remember my account number
Could you provide your date of birth, please?
I don't know it
I am sorry, but I cannot authenticate you with the information you have provided.
I forget things easily at 93
Could you provide your date of birth, please?
How is the weather in China
Unfortunately I cannot find your account.
Thanks
Is there anything else that I can do for you?
No goodbye 
Thank you and goodbye.
Thanks6
Thank you and goodbye.
Goodbye 
Thank you and goodbye.