Hi! I would like to make a reservation at the Hyatt Hotel for May 2nd through the 24th please.
May I have your name, please?
My name is Angela. And I would like a balcony if possible please.
I'm sorry, but your booking request failed.
That's ok. Thank you for checking. 
Is there anything else that I can do for you?
No. Thank you. Have a nice day!
Thank you and goodbye.