hello can anyone help?  I lost my debit card and someone took $300 out of my account at the ATM before I could get it cancelled.  Can you help?
Could I get your full name, please?
sure Sarah Brown
Can you tell me your account number, please?
I don't know it off the top of my head - I do have my pin though
What is your PIN number?
it's 7402.  Can we go to lunch sometime?
That sounds nice. Could you provide your date of birth, please?
What?  Who is this?  Who am I talking to?  I'm 93, I don't remember when I was born, why do you need to know?
I need to authenticate your identity for your report. What is your date of birth?