Hi I need to check my balance
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
85731890 Bank of America
Right, and your PIN as well please.
I forgot it...my husband recently changed it and now I can't remember it
Could you provide your date of birth, please?
09/15/40
I am sorry, but I cannot authenticate you with the information you have provided.
I need to make sure that I have enough money to go out this weekend. Can you ask me anything else?
What was your mother's maiden name?
Miller
And what was the name of the pet you had as a child?
Nemo
Your current balance is 1992 in credit.
oh no..someone must have gotten ahold of my debit card..I need to file a fraud report immediately
Could you provide a detailed fraud report now, please?
yes I am missing 200 from my account need new debit card
I am sorry, but I cannot authenticate you with the information you have provided.
can you try again. I need to make sure the card is cancelled
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
oh great thanks so much ..now i need to be sure I can get a reservation at the Cactus Club for tonight
For what time should the reservation be made?
6pm
For how many people should the reservation be made?
2
Excellent, your reservation at the Cactus Club is confirmed!
thanks so much
Is there anything else that I can do for you?
just a couple rounds of trivia to get my mind of the people that stole my money
What question to start?
6
A 3 1/2' floppy disk measures ____ & 1/2 inches across
3
Your answer was correct! Great job! Would you like to continue playing?
no I have to get ready for dinner. Thanks for all your help bye
Nice playing with you, bye!