Someone has transfered $500 from my account and it was not me. Can you please help?
Could I get your full name, please?
My name is Jane Doe
Can you tell me your account number, please?
I really can not remember it. 
Could you provide your date of birth, please?
no, that is private information and I do not tell that to strangers! 
I'm sorry, I can only help you with the required information.
Why did you call again? Do you wan't to speak to one of my grandkids?
I am from your bank. I am helping you make a fraud report.
The banking system is all corrupt. Don't you really think? People should invest in collectible dolls. Do you want to come over and see my collection?
No, thank you. But I am sure they are lovely.
are you a stamp collector? 
I used to collect stamps. Would you like to file the fraud report?
stamps are not fraud. I think they will grow in value over time. 
I can help you file a fraud report with the bank.
It's time for my medicine, maybe later dear. 
Is there anything else that I can do for you?
no, Goodnight!
Thank you and goodbye.