Sorry to be a pain but I lost my debit card and now there's a charge on my account for $300 that I didn't have anything to do with.
Can you tell me your account number, please?
68318931
Could I get your full name, please?
Sarah Brown
Right, and your PIN as well please.
I can't find where I wrote it down, can you just issue me a new one or something?
Could you provide your date of birth, please?
actually, there's a paper here that says bank PIN and has some numbers on it. My PIN could be 7402 or 9503. Check to see if either is will work, please.
Could you provider your date of birth as an alternate means of accessing your account?
Didn't the PIN work?
Which PIN do you want me to enter?
Let's try the first one. It reminds me of my cat's birthday.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Wow, so that was PIN! Crazy. Thanks for all of the help.
Is there anything else that I can do for you?
That's it. I just hope they straighten out my account for me.
Thank you and goodbye.