hello there
Hello, how can I help?
I need to view an apartment please. It's at Shadyside Apartments.
Could you give me your name, please?
My name is Mark. 
What day would you like to make the booking for?
Well I was going to make it Monday, but I just remembered my friend's wedding is that day. Let's shoot for Tuesday at 3. Haha I can't believe I forgot..
Have you already paid the application fee for the apartment?
I have not no.
Great, there is still a viewing available at that time. Would you like me to book it for you?
Yes please do so!
Excellent, the viewing is scheduled now!
thank you for your help
Please bring SCHUFA certificate and Passport with you to the viewing. Thank you and goodbye!