I need help with my bank
Could I get your full name, please?
I am John Smith
Right, and your PIN as well please.
 PIN is 9431.  Someone made transfers$10 over the past week.
Can you tell me your account number, please?
The account number was written on my envalope.
Could you provide your date of birth, please?
No, I can not.  I need to find my envelope.
What was your mother's maiden name?
Please do not bring her into this.  Is there a different question, one about pet envelopes?
And what was the name of the pet you had as a child?
Charlie
I am sorry, but I cannot authenticate you with the information you have provided.
look, someone can transfer $10 around in my account and I need some help
I am sorry, but I cannot authenticate you with the information you have provided.
ok, I will search for my envelope. 
Thank you and goodbye.