I want to report fraud on my account
Could I get your full name, please?
Jane doe pin 3100 childhood pet charlie
Can you tell me your account number, please?
I can't remember 
Could you provide your date of birth, please?
I'm a old man I forget easily 
What was your mother's maiden name?
I can't remember 
I am sorry, but I cannot authenticate you with the information you have provided.
Why
Could you provide your date of birth, please?
Yes
Could you provide your date of birth, please?
I can't remember it
I am sorry, but I cannot authenticate you with the information you have provided.
Thanks
Thank you and goodbye.