Hi, Can you help me make a reservation?
May I have your name, please?
Sarah Brown
What restaurant would you like to go to?
The Porch House
For what time should the reservation be made?
This evening, maybe 6PM?
For how many people should the reservation be made?
myself and my husband, just two
Great, the The Porch is happy to accommodate you.
Can I confirm your reservation with them?
Yes, please do! Let me know when it's completed.
I am sorry, but the reservation request was not successful.
Hm, can you check my bank account? Maybe I'm low on funds.
Can you tell me your account number, please?
351531510
Right, and your PIN as well please.
Oh gosh, I don't think I want to give that out. I don't want to be a victim of fraud.
Could I get your full name, please?
Oh I think I already told you. Are you sure you're trustworthy?
yes please
I'm Sarah Brown and my account is 351531510. Can you tell me my balance?
I am sorry, but I cannot authenticate you with the information you have provided.
My PIN is 3100. Just this once. 
Your current balance is 7412 in credit.
That seems a little low. Can I file a fraud report?
Could you provide a detailed fraud report now, please?
This assistant asked for my personal information and then gave me an inaccurate balance report. And my reservation failed, too!
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you very much.
Is there anything else that I can do for you?
Can you try to make a reservation again? It's our anniversary.
I am sorry, but the reservation request was not successful.
Can you try for a later time?
Excellent, your reservation at the The Porch is confirmed!
What time is it for?
7pm
Thanks for your help. Let me know about that fraud report.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.