I've has been suspicious behavior on my account! Money transfers of $10 have been taken out the past week. Help me!
Could I get your full name, please?
I'm Jane Doe. My account number is 95381901, but I cannot remember my pin. 
Could you provide your date of birth, please?
Oh dear, I don't remember. Too many dates to remember.
Right, and your PIN as well please.
I forgot it. I have a problem with my memory.
What was your mother's maiden name?
It is Wong.
And what was the name of the pet you had as a child?
Oh I do remember my pin, sort of. It is either 1596 or 9503. Gosh, I think I'd forget my head if it wasn't attached!
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you very much. I really need to get this all taken care of right away.
Is there anything else that I can do for you?
No, thank you. Goodbye!
Thank you and goodbye.