I've been having some suspicious activity on my account. Can you help?
Could I get your full name, please?
Tyler Jones. Account 153531981.
Right, and your PIN as well please.
I can't remember it. Can I verify my identity any other way?
Could you provide your date of birth, please?
I was told not to provide that over the internet
I am sorry, but I cannot authenticate you with the information you have provided.
Oh I remember my PIN! It's either 7402 or 9503. Could you try those please
Could you provide a detailed fraud report now, please?
There have been several $10 transfers out of my account that I haven't made.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you so much for your help
Is there anything else that I can do for you?
No, that will be it.
Thank you and goodbye.