Hi
Hello, how can I help?
I lost my debit card and someone took out $300 from my account. Can you help me?
Could I get your full name, please?
My name is Sarah Brown
Can you tell me your account number, please?
68318931
Right, and your PIN as well please.
I have no idea. I never use it. 
Could you provide your date of birth, please?
Oh, wait. The pin could be either 1596 or 0314. Can you try one of those?
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
I really needed that money to go out this weekend. I hope they get this sorted out. 
Is there anything else that I can do for you?
no, thank you so much
Thank you and goodbye.