I need help. I lost my debit card and someone used it to withdraw 300 from an ATM before I had a chance to cancel it. 
Could I get your full name, please?
John Smith
Can you tell me your account number, please?
I do not remember it off the top of my head
Right, and your PIN as well please.
Who are you? Are you my Grandson Joey? Joey I it's Nana!! Joey they have my card!!
Could you provide your date of birth, please?
Joey, you know Nana's birthday! You sent me those nice flowers!
Could you provide your date of birth, please?
Are you going to bring me a better present this year? I am going to be 94. I think I forgot to take my pills today. 
Thank you and goodbye.
Ok. Put the money person on the phone now Doll
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
yes. Can you come by and bring me some cash so I can go to the bingo tonight?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
It's my nap time now. I will call you back when I wake up Delores. We can meet for our card game on Sunday. Bye Bye now. 
Thank you and goodbye.