Help I lose my debit card and I think someone stole from me!
Could I get your full name, please?
Yes it is Jane Doe.  My account number is 85731890.  I can't remember my PIN though!
Could you provide your date of birth, please?
My mother's maiden name is Cooper.
And what was the name of the pet you had as a child?
Oh geez I don't remember let me call my mom and ask her.
I am sorry, but I cannot authenticate you with the information you have provided.
Ok I called my mom she told me my PIN is 9503.
Could you provide a detailed fraud report now, please?
I can't believe someone stole my money.  And on a holiday no less!
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Oh cool.  I hope it gets taken care of soon!  Can you lend me some money?
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Yeah I would say that if someone asked to borrow money also!  Ok thanks for all your help!
Is there anything else that I can do for you?