someone transferred $500 my account, that was all of my rent!
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
68318931
Right, and your PIN as well please.
I can't remember my pin right now
Could you provide your date of birth, please?
wait maybe it's 3941 or 3100
Could you provide your date of birth, please?
Did you try the pin? I'm sorry I just can't remember anything, I'm getting so old.
Which PIN number is correct?
try both, 3941 or 3100 I can't remember
Could you provide your date of birth, please?
12/10/1970
What was your mother's maiden name?
Sanders
And what was the name of the pet you had as a child?
Nemo
Could you provide a detailed fraud report now, please?
Someone transferred $500 from my account
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.