I need to file a fraud report immediately.
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
I can't remember it. My PIN is 3941 and my pet was Poppy. I really need that card turned off STAT!
What was your mother's maiden name?
That's a really weird question to ask someone you've just met.
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
A fraud report? I'm 93, what could anyone want to file a fraud report on me for?
Is there anything else that I can do for you?
Yeah, someone has been stealing $10 a week from my account!
What was your mother's maiden name?
Poppy?
Could you provide your date of birth, please?
I'm sorry I have dementia. I just can't remember the information.
Is there anything else that I can do for you?
I guess not. I'll have to try again at another time. Thanks anyway
Thank you and goodbye.