Hi. I need help with suspicious activity on my account.
Could I get your full name, please?
Sarah Brown.
Can you tell me your account number, please?
84318931431
Right, and your PIN as well please.
I can't remember it.
I am sorry, but I cannot authenticate you with the information you have provided.
I think I remember, actually. I think it's either 0314 or 7402.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
This is so frustrating!
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Don't worry about it. Thank you for your help.
Thank you and goodbye.
Thank you!
Thank you and goodbye.