Hi would like to reserve my flight 863
May I have your name, please?
Alina
The flight is available. Should I reserve it for you?
no actually I wrote it down wrong it is flight 811
Sorry, but the flight with id '811' is not available any more.
oh no...I really needed that flight
Would you like me to check again?
yes one more time please
The flight is available. Should I reserve it for you?
great..yes please thanks
I'm sorry, but your reservation request was unsuccessful.
what.no..okay I will try later
Is there anything else that I can do for you?
no thanks bye
Thank you and goodbye.