Somebody transferred $500 from my account!  I didn't authorize this!
Could I get your full name, please?
Tyler Jones!
Can you tell me your account number, please?
I was afraid you were going to ask me that.  I have no idea.
Could you provide your date of birth, please?
Oh no I'm not very helpful here.  I'm 93 that's all I know.  Is that enough information?
I'm afraid that's not.  I either need your account number and PIN, or your date of birth and the answers to your security questions.  Otherwise I can't verify your identity.
I would help you if roles were reversed!  I'm just old and in the way.
You're not in the way; please don't say that.  However, I do need further information or else we cannot proceed with the fraud report.
I can't remember anything.  I'm so old.
If you can find or remember further information, please contact us again.  Is there anything else I can help you with?
Ok.  Don't get old it sucks!
Live hard and die young.  Will do.  Can I help you with anything else?
Yeah that's the way!  Ummm I've fallen and I can't get up now.
Is there anyone you can alert to your situation?
Nah I'm just going to take a nap while I'm down here.  Thank you for your help and concern.
You're welcome.  I hope you stay safe.