hi someone has been transferring money of 10 dollars in the past week frequently
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
i forgot it but my pin is 1596
Could you provide your date of birth, please?
oh boy wo am I talking to? I seem to have forgotten what i'm doing
This is the customer service of the bank. 
oh boy this is really confusing. i
You wanted to make a fraud report, and I needed to verify your account by asking for your date of birth. 
ohhh, right i'm sorry i'm 93 years old
No problem, could you provide your date of birth, please?
i dont remember. but I know I'm 93
I am sorry, but I cannot authenticate you with the information you have provided.
oh that's disappointing
Please contact again once you have found your account number or are able to provide security information. 
ok, thank you
Thank you and goodbye.