OMG, $500 is missing from my account! I just checked my balance at the ATM, what is going on?
Could I get your full name, please?
Yes, it is Sarah Brown.
Can you tell me your account number, please?
9931939443153
Right, and your PIN as well please.
I can't even remember it right now, I am so upset! I am about to break down, that's my rent money!
Could you provide your date of birth, please?
Ok, I was taking some deep breaths. It was either 3100 or 1596 for this account. I can't remember exactly.
Could you provide your date of birth, please?
You know, this happened to my mom one time too. Somebody got $3500 out of her account. Her bank was great about getting it back to her.
Could you provide your date of birth, please?
Why do you need my date of birth? I think the PIN is either 3100 or 1596. I can't even remember my own birthday right now!
i need the exact pin to be able to help you.
Can you try both? I have multiple accounts. 
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