Somebody has transferred $500 from my account!
Could I get your full name, please?
Jane Doe
Can you tell me your account number, please?
account number is 95381901
Right, and your PIN as well please.
I forgot.
Could you provide your date of birth, please?
actually my pin is either 1596 or 9431. I forget which one it is for this account
Okay, I will check 1596 first.
ok
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Sweet. This situation sucks.
Thank you for contacting us, we will do our best to resolve this, have a good day.
ok
Thank you and goodbye.