hello, Someone took 500 from my bank account. 
Could I get your full name, please?
Katrina Miller. I do not remember my pin but my account is 85731890.
I am sorry, but I cannot authenticate you with the information you have provided.
My mpother's last name is Cooper, does that help. 
I am sorry, but I cannot authenticate you with the information you have provided.
I NEED someone to help me. $500 was taken from my account. 
I am sorry, but I cannot authenticate you with the information you have provided.
Can you try 9431 or 3941 for the PIN?
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Just my luck, I would win a  small lottery and then have money stolen. 
I am sorry, I don't quite understand what you mean. I am only able to help you issue fraud reports.
Just trying to lighten the mood. 
Thank you and goodbye.
Bye
Thank you and goodbye.