I am Brian White and would like to report fraud!
Can you tell me your account number, please?
I don't know it!
Right, and your PIN as well please.
I don't know that either, my date of birth is 15/09/1940
What was your mother's maiden name?
Wong
And what was the name of the pet you had as a child?
Molly
Could you provide a detailed fraud report now, please?
Somebody transferred 500 bucks from my account.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
Thank you
Thank you and goodbye.