There's been a theft! Some hooligan has taken $500 from my bank account. Will you help?
Could I get your full name, please?
It's Katarina Miller. My account number is 85731890.
Right, and your PIN as well please.
Oh, I just made a new one and I don't recall it.
Could you provide your date of birth, please?
Well, I don't like giving that much information.
What was your mother's maiden name?
Oh, I remember my pin. It's either 9431 or 5380. Go for one of those, it has to be one of them.
Could you provide a detailed fraud report now, please?
Well, a hooligan stole $500 bucks form my account. That just makes me sick!
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.
My uncle recently had someone steal some from his account. I wonder if it's the same person?
Is there anything else that I can do for you?
Well, unless you can give me my cash now, that will do it. Thanks, goodbye.
Thank you and goodbye.