Hello
Hello, how can I help?
I want to see an apartment at Shadyside on Sunday at 4 pm
Could you give me your name, please?
Oh I forgot I have a hot hot date at 4 pm.  Make it 2 pm
Could you give me your name, please?
John
Have you already paid the application fee for the apartment?
My date is going to be awesome.  I'll be having good night if you know what I mean ;)
Is there anything else that I can do for you?
I can't remember if I paid the fee.  I'll have to check.   Set the viewing up anyway
I am sorry, but there is no viewing available at your preferred time.
Try 1 pm
Great, there is still a viewing available at that time. Would you like me to book it for you?
Yes.   Book it and I can keep thinking about how great my date is going to be, you know?
Excellent, the viewing is scheduled now!
Great.  Thanks
Is there anything else that I can do for you?