Hello!
Hello, how can I help?
I need to get a ride.  Can you help me?
Could you give me your name, please?
Yes it is John.
Do you already have an active ride booked?
Yes my ride ID is 972 and I could like to change it if possible.
Sure, what can I change for you?
I would like to leave from Craig and Center and go to Broadway and Main, if possible.
Alright, thats all changes done for you!
Great thank you so much for all the help!
Is there anything else that I can do for you?