I need to check the balance of my account, please.
May I have your name, please?
John Smith, account number 85731890 at PNC.
Right, and your PIN as well please.
I don't know my PIN. My mother's maiden name is Sanchez.
And what was the name of the pet you had as a child?
Charlie. And my birthday is 12/21/2001.
Your current balance is 4443 in credit.
Okay, that's oddly low. Let me file a fraud report.
Your report has been successfully submitted.
We will have a look at the matter ASAP and will contact you with details in due course.