hello
Hello, how can I help?
Yes i would like to get the status of my friend ride. I booked a cab for him a  couple hours ago from the airport and he is still not hee.
Could you provide your booking ID, please?
yes its 993
May I have your name, please?
Mark
Your ride is on it's way. 10 minutes away
okay great, thank you
Is there anything else that I can do for you?
that will be all
Goodbye. Enjoy your ride!