Hi!  I need help figuring out what this $500 transfer is please
Could I get your full name, please?
Katarina Miller.  Someone took $500 right out of my account
Can you tell me your account number, please?
I don't remember it right now! I can't think
Could you provide your date of birth, please?
why do you need that?
to authenticate your account
Can you ask me something else? Like my pet Poppy's name?
What was your mother's maiden name?
I have my pin number 9431, does that help?
Can you tell me your account number, please?
I can't even remember what I asked you to help me with.  Is this the bank dear?
yes
Did I take the $500 out of my account or were you helping me figure that out?
i'm helping you figure it out
Okay.  I have my pin number does that give you access?
I need your account number too 
I'll have to come back when i find that dear.  You've been so nice.
Thank you and goodbye.