Can you help me check the status of my ride?  They are really late - if it's the driver John he's probably lost again
Could you provide your booking ID, please?
oh sorry it's 83.  It's so stinking hot out here, they need to hurry
May I have your name, please?
Angela
Your driver is 3 minutes away.
Ah finally!!  Don't you hate it when they are sooo late - I mean it's a service we are paying for, they should be on time!
Yes. They should do better next time.
Can you help me get directions because I just know this driver is going to get lost if I don't tell him how to go.
Do you want to drive, walk, or use public transit?
Drive - I want to make sure my driver knows how to get to where we are going.  
Departure location
I'll be leaving from Craig and Center and we are going to Forbes and Murray
When are you going to start your trip?
At Craig and Center
Drive south on Cassiar for 3 blocks and turn left on Broadway. Can I proceed or do you require more detailed instructions?
Keep going, I'm writing this down.
After 3 kilometers, turn right on Commercial Drive. Can I proceed or do you require more detailed instructions?
I'm still good, I know all those roads.  Benefit of being a driver for an ambulance.  Keep going
After 3 blocks, your destination will be on the left opposite the park. Do you know how to reach your destination or would you require more detailed instructions?
Thanks so much!  Now that driver won't get lost again!  Oh, I also need to schedule a meeting. Can you handle that?
With whom would you like to schedule the meeting?
Whoever is available Monday at 2pm will be fine.
When do you expect the meeting to wrap up?
It should only be an hour or so, so let's just say 3:30pm
Fantastic, your meeting with John has been successfully scheduled for Monday, 2 pm-4 pm.
Thanks so much for your time.  This was very helpful.
Is there anything else that I can do for you?
No, I think i've taken enough of your time today.  have a great one.
Thank you and goodbye.