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08-Remote Support.rst

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Remote Support

For getting support remotely from support team, perform the following steps -

  • Login with any account, navigate to ApplicationsInternetRemmina
  • Do following steps -
  1. RDP must be selected in dropdown box.
  2. Type server as shown below.
  3. Hit Connect !.
  • When connection is established, Login as mssadmin in remmina screen .

Note

Following steps should be perform in opened remmina window

  • Connect Wi-Fi/Hotspot for Internet Connection, see connect-wifi section for getting connected to Internet via Wi-Fi/Hotspot.
  • Launch Epoptes from ApplicationsInternetEpoptes
  • Select Remote support option from HelpRemote support
  • In remote-assistance dialog follow the steps below -
  1. In Method check if Graphic(VNC) is selected.
  2. In Host type support.myscoolserver.com:5500
  3. Hit Connect.
  • On successful connection, Status will change to Connected.

Connect Wi-Fi/Hotspot

For connecting Wi-Fi/Hotspot in MSS, login as mssadmin and perform these steps -

  • Click on from top-right corner of the screen, and click the name of the network you want to connect to.

Note

If the name of the network is not in the list, select More networks to see if the network is further down the list. If you still do not see the network, your device may be out of range or the network might be hidden.

  • Type password of mssadmin in Authenticate dialog as shown below and hit Authenticate.
  • It will again prompt for the password with the Authenticate dialog, type password of mssadmin and hit Authenticate
  • If the network is protected by a password, enter the password in Wi-Fi Network Authentication Required dialog when prompted and click Connect.
  • The network icon will change to

Note

If the connection is not successful, you may be asked for your password again or it might just tell you that the connection has been disconnected.