diff --git a/.openpublishing.redirection.json b/.openpublishing.redirection.json index e47d9723f2..0bf84d3a97 100644 --- a/.openpublishing.redirection.json +++ b/.openpublishing.redirection.json @@ -1850,10 +1850,31 @@ "source_path": "Teams/enduser-training.md", "redirect_url": "https://support.office.com/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7", "redirect_document_id": true - }, { + }, + { "source_path": "Teams/Microsoft-Teams.md", "redirect_url": "https://docs.microsoft.com/microsoftteams/", "redirect_document_id": false - } + }, + { + "source_path": "Teams/device-management.md", + "redirect_url": "https://docs.microsoft.com/microsoftteams/devices/device-management", + "redirect_document_id": true + }, + { + "source_path": "Teams/phones-for-teams.md", + "redirect_url": "https://docs.microsoft.com/microsoftteams/devices/phones-for-teams", + "redirect_document_id": true + }, + { + "source_path": "Teams/teams-ip-phones.md", + "redirect_url": "https://docs.microsoft.com/microsoftteams/devices/teams-ip-phones", + "redirect_document_id": true + }, + { + "source_path": "Teams/devices/index.md", + "redirect_url": "https://docs.microsoft.com/microsoftteams/devices/device-management", + "redirect_document_id": false + } ] } diff --git a/Teams/TOC.md b/Teams/TOC.md index 4ed48d6e4f..f31e432497 100644 --- a/Teams/TOC.md +++ b/Teams/TOC.md @@ -64,8 +64,8 @@ ### [Manage your custom apps](manage-your-custom-apps.md) ### [App certification](/teams-app-certification/all-apps?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json) ### [App templates for Teams](https://docs.microsoft.com/microsoftteams/platform/samples/app-templates?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json) -### [Manage the Tasks app for your organization](manage-tasks-app.md) ### [Set up your team targeting hierarchy](set-up-your-team-hierarchy.md) +### [Manage the Tasks app for your organization](manage-tasks-app.md) ### [Configure the Skype Meetings App to work with Teams](configure-skype-meetings-app-to-work-with-teams.md) ## Communicate with external users @@ -604,6 +604,7 @@ # Industries and government guidance ## [Overview](expand-teams-across-your-org/expand-teams-across-your-organization-landing-page.md) ## [Get started with Teams templates](get-started-with-teams-templates.md) +## [Bookings app and virtual visits](bookings-app-admin.md) ## [Shifts for Teams](expand-teams-across-your-org/shifts-for-teams-landing-page.md) ### [Microsoft StaffHub to be retired](expand-teams-across-your-org/shifts/microsoft-staffhub-to-be-retired.md) ### [Install the Microsoft StaffHub PowerShell module](expand-teams-across-your-org/shifts/install-the-staffhub-powershell-module.md) @@ -628,7 +629,7 @@ ## [Teams for Education](expand-teams-across-your-org/teams-for-education-landing-page.md) ### [Quick start - Teams for Education admins](teams-quick-start-edu.yml) ### [Get Started with remote learning](remote-learning-edu.md) -### [Microsoft Teams policy packages for EDU admins](policy-packages-edu.md) +### [Teams EDU policies and policy packages](policy-packages-edu.md) ### [Assign policies to large sets of users](batch-policy-assignment-edu.md) ### [Low bandwidth guidance for Education admins](edu-remote-low-bandwidth.md) ### [Assignments in Teams for Education](expand-teams-across-your-org/assignments-in-teams.md) @@ -763,12 +764,12 @@ ## Supported devices -### [Manage your devices in Teams](device-management.md) -### [Phones for Teams](phones-for-teams.md) +### [Manage your devices in Teams](devices/device-management.md) +### [Phones for Teams](devices/phones-for-teams.md) +### [USB audio and video devices](devices/usb-devices.md) ### [Deploy collaboration bars for Microsoft Teams](devices/collab-bar-deploy.md) -### [USB audio and video devices](/skypeforbusiness/certification/devices-usb-devices?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json) ### [Meeting room devices and solutions](/skypeforbusiness/certification/devices-meeting-rooms?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json) -### [IP phones certified for Microsoft Teams](teams-ip-phones.md) +### [IP phones certified for Microsoft Teams](devices/teams-ip-phones.md) ### [Phones for Skype for Business Online](/SkypeForBusiness/what-is-phone-system-in-office-365/getting-phones-for-skype-for-business-online/deploying-skype-for-business-online-phones?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json) diff --git a/Teams/Tutorial-Meetings-in-Teams.yml b/Teams/Tutorial-Meetings-in-Teams.yml index 767e5b1d5e..ecd0e07fef 100644 --- a/Teams/Tutorial-Meetings-in-Teams.yml +++ b/Teams/Tutorial-Meetings-in-Teams.yml @@ -187,6 +187,18 @@ items: - Educators can ensure that students don't stay in a meeting unsupervised after a class is finished. - For meetings that are being recorded, such as webinars, meeting organizers can ensure that the recording ends when the meeting ends. + To learn more, see [End a Teams meeting for everyone in attendance](https://support.office.com/article/end-a-teams-meeting-for-everyone-in-attendance-5051fa72-8470-4a38-99e4-014535208971). + + ### Change participant settings for a meeting + + Meeting organizers can change the default participant settings for a specific meeting in **Meeting options**. There are three ways to get there: + - Go to the Calendar in Teams, select a meeting, and then select **Meeting options**. + - In a meeting invitation, select **Meeting options**. + - Select **Show participants** to open the **People** pane, and then select **Manage Permissions**. + + To learn more, see [Change participant settings for a Teams meeting](https://support.microsoft.com/article/change-participant-settings-for-a-teams-meeting-53261366-dbd5-45f9-aae9-a70e6354f88e). + + - title: Meeting configuration options durationInMinutes: 20 content: | diff --git a/Teams/bookings-app-admin.md b/Teams/bookings-app-admin.md new file mode 100644 index 0000000000..ae9ab0e48f --- /dev/null +++ b/Teams/bookings-app-admin.md @@ -0,0 +1,90 @@ +--- +title: "Bookings app and virtual visits in Microsoft Teams" +author: mattpennathe3rd +ms.author: v-mapenn +manager: serdars +audience: ITPro +ms.topic: article +ms.service: msteams +search.appverid: +f1.keywords: +- NOCSH +localization_priority: Normal +ms.collection: +ms.reviewer: +description: Microsoft Teams and virtual visits with the Bookings App +--- + +# Bookings app and virtual visits in Microsoft Teams + +The Bookings app in Microsoft Teams offers a simple way to schedule in-person and virtual appointments, such as healthcare visits, financial consultations, interviews, customer support, education office hours, and much more. + +Schedulers can manage multiple department and staff calendars, as well as communications with internal and external attendees, from a single experience. The virtual appointments themselves are held via Microsoft Teams Meetings, which offers robust videoconferencing capabilities. + +> [!NOTE] +> Only schedulers need to have the Bookings app installed in Teams. Staff conducting or participating in virtual appointments do not need the app. They can simply join appointments from their Outlook or Teams calendar or from a link in their booking confirmation email. + +## Prerequisites for using the Bookings app in Teams + +- The Exchange mailbox must be in Exchange Online. On-premises Exchange Server mailboxes are not supported. + +- Microsoft Bookings must be turned on for the organization. + +- Users must have an appropriate license. Office 365 A3, A5, E3, and E5, as well as Microsoft 365 Business Standard, A3, A5, E3, and E5 are supported. + +- All users of the Bookings app and all staff participating in meetings must have a license that supports Teams Meeting scheduling. + +- Your systems must meet all [Software and browser prerequisites](hardware-requirements-for-the-teams-app.md). + +## Availability of Bookings in Teams + +Microsoft Bookings App for Teams is available on the desktop and web. It can be found under [Apps within Microsoft Teams](https://teams.microsoft.com/l/app/4c4ec2e8-4a2c-4bce-8d8f-00fc664a4e5b?source=store-copy-link) and under **Manage Apps** within Teams Admin Center. + +### Control access to Bookings within your organization + +There are several ways to control who has access to the Bookings app and to specific features of the app. To learn how to turn Microsoft Bookings on or off in the Microsoft 365 admin center, as well as how to create a Bookings app policy to allow selected users to create Bookings calendars, see [Get access to Microsoft Bookings](https://support.microsoft.com/en-us/office/get-access-to-microsoft-bookings-5382dc07-aaa5-45c9-8767-502333b214ce). You can also learn how to [Create a Teams app policy to pin the Bookings app for select users](teams-app-setup-policies.md). + +## Recommended Meeting Policy Settings + +To enable the best experience for Bookings, create a staff meeting policy to automatically admit **Everyone in your organization**. This will allow staff to join the appointment automatically and enable lobby experience for external attendees. You can learn more about [automatically admitting people to meetings](meeting-policies-in-teams.md#automatically-admit-people). + +### Optional staff approvals setting + +As an extra privacy setting, you can choose to require staff to opt in before their schedule availability information is shared through Bookings and before they can be booked for an appointment. + +To enable this setting, go to **Microsoft 365 admin center** \> **Settings** \> **Settings**, then select **Bookings**. + +With this setting turned on, staff will receive an email in which they are asked to approve membership to a booking calendar. + +This feature is gradually being rolled out worldwide to Microsoft 365 and Office 365 customers. If all options are not yet available in your environment, check back soon. + +## Changing your default domain when setting up Bookings mailboxes + +When setting up a Bookings mailbox, the default email domain of your Microsoft 365 or Office 365 organization is used. However, this can cause problems when sending meeting invites to external recipients; your invite might be flagged as spam and moved to the recipient’s junk folder, so the recipient might never see your invite. + +We recommend that you change the default domain prior to creating your Bookings mailbox. For information on how to do this, see the [Domains FAQ](https://docs.microsoft.com/microsoft-365/admin/setup/domains-faq#how-do-i-set-or-change-the-default-domain-in-office-365). + +If you need to change the default domain after your Bookings mailbox has already been created, you can do so with PowerShell: + +```PowerShell +Set-Mailbox -identity business@domain.onmicrosoft.com -WindowsEmailAddress business@domain.com -EmailAddresses business@domain.com +``` + +For more information, see the PowerShell documentation for the [Set-Mailbox](https://docs.microsoft.com/powershell/module/exchange/mailboxes/set-mailbox) cmdlet. + +> [!NOTE] +> If you are using an Exchange hybrid configuration, we recommend that you thoroughly test mail flow between on-premises Exchange and Exchange Online when changing the default domain. + +## Sending feedback + +We welcome your feedback on: + + - User experience or ease of use + - Feature gaps or missing functionality + - Bugs or issues + +To send feedback, click the **Help** button near the bottom of the Teams left navigation bar, then click **Report a Problem** for **ALL** issues. Please note at the beginning of your feedback report that you are sending feedback about "Bookings" so we can easily identify Bookings issues. + +## Related topics + +[Bookings documentation for end users](https://support.office.com/en-us/article/apps-and-services-cc1fba57-9900-4634-8306-2360a40c665b?ui=en-US&rs=en-US&ad=US#PickTab=Bookings) diff --git a/Teams/business-voice/country-region-availability.md b/Teams/business-voice/country-region-availability.md index b3e54e7763..5297366e30 100644 --- a/Teams/business-voice/country-region-availability.md +++ b/Teams/business-voice/country-region-availability.md @@ -45,78 +45,80 @@ To see what's included in Business Voice with Calling Plan and without Calling P | Country or region | Business Voice
with Calling Plan | Business Voice
without Calling Plan
(Direct routing) | Getting Started wizard | -|----------------------|--------------------------------------|-----------------------------------------|------------------------| -| Canada | X | | X | -| United Kingdom | X | | X | -| United States | X | | X | -| Argentina | | X | | -| Austria | | X | | -| Belgium | | X | | -| Bosnia & Herzegovina | | X | | -| Brazil | | X | | -| Bulgaria | | X | | -| Chile | | X | | -| Colombia | | X | | -| Costa Rica | | X | | -| Croatia | | X | | -| Cyprus | | X | | -| Czech Republic | | X | | -| Denmark | | X | | -| Dominican Republic | | X | | -| Ecuador | | X | | -| Egypt | | X | | -| Estonia | | X | | -| Finland | | X | | -| France | | X | | -| Germany | | X | | -| Greece | | X | | -| Hong Kong SAR | | X | | -| Hungary | | X | | -| Indonesia | | X | | -| Ireland | | X | | -| Israel | | X | | -| Italy | | X | | -| Japan | | X1 | | -| Jordan | | X | | -| Kenya | | X | | -| Latvia | | X | | -| Lithuania | | X | | -| Luxembourg | | X | | -| Malaysia | | X | | -| Malta | | X | | -| Mexico | | X | | -| Monaco | | X | | -| Netherlands | | X | | -| New Zealand | | X | | -| Norway | | X | | -| Panama | | X | | -| Paraguay | | X | | -| Peru | | X | | -| Philippines | | X | | -| Poland | | X | | -| Portugal | | X | | -| Puerto Rico | | X | | -| Qatar | | X | | -| Romania | | X | | -| Russia | | X | | -| Serbia | | X | | -| Singapore | | X | | -| Slovakia | | X | | -| Slovenia | | X | | -| South Africa | | X | | -| South Korea | | X | | -| Spain | | X | | -| Sri Lanka | | X | | -| Sweden | | X | | -| Switzerland | | X | | -| Taiwan | | X | | -| Thailand | | X | | -| Trinidad and Tobago | | X | | -| Turkey | | X | | -| Ukraine | | X | | -| United Arab Emirates | | X | | -| Uruguay | | X | | -| Venezuela | | X | | -| Vietnam | | X | | +|----------------------|--------------------------------------|-------------------------------------------------------------|------------------------| +| Canada | X | X1 | X | +| United Kingdom | X | X1 | X | +| United States | X | X1 | X | +| Argentina | | X | | +| Austria | | X | | +| Belgium | | X | | +| Bosnia & Herzegovina | | X | | +| Brazil | | X | | +| Bulgaria | | X | | +| Chile | | X | | +| Colombia | | X | | +| Costa Rica | | X | | +| Croatia | | X | | +| Cyprus | | X | | +| Czech Republic | | X | | +| Denmark | | X | | +| Dominican Republic | | X | | +| Ecuador | | X | | +| Egypt | | X | | +| Estonia | | X | | +| Finland | | X | | +| France | | X | | +| Germany | | X | | +| Greece | | X | | +| Hong Kong SAR | | X | | +| Hungary | | X | | +| Indonesia | | X | | +| Ireland | | X | | +| Israel | | X | | +| Italy | | X | | +| Japan | | X2 | | +| Jordan | | X | | +| Kenya | | X | | +| Latvia | | X | | +| Lithuania | | X | | +| Luxembourg | | X | | +| Malaysia | | X | | +| Malta | | X | | +| Mexico | | X | | +| Monaco | | X | | +| Netherlands | | X | | +| New Zealand | | X | | +| Norway | | X | | +| Panama | | X | | +| Paraguay | | X | | +| Peru | | X | | +| Philippines | | X | | +| Poland | | X | | +| Portugal | | X | | +| Puerto Rico | | X | | +| Qatar | | X | | +| Romania | | X | | +| Russia | | X | | +| Serbia | | X | | +| Singapore | | X | | +| Slovakia | | X | | +| Slovenia | | X | | +| South Africa | | X | | +| South Korea | | X | | +| Spain | | X | | +| Sri Lanka | | X | | +| Sweden | | X | | +| Switzerland | | X | | +| Taiwan | | X | | +| Thailand | | X | | +| Trinidad and Tobago | | X | | +| Turkey | | X | | +| Ukraine | | X | | +| United Arab Emirates | | X | | +| Uruguay | | X | | +| Venezuela | | X | | +| Vietnam | | X | | -1 Business Voice includes the licenses for Phone System and Audio Conferencing. Even though you can't get a Calling Plan through us, you can contact to purchase your licenses and get your phone numbers. +1 Unless you have specific needs that prevent you from transferring (porting) your phone numbers to Microsoft 365, we recommend that you choose Business Voice with Calling Plan. Business Voice without Calling Plan requires the use of [Phone System Direct Routing](../direct-routing-landing-page.md). Direct Routing has many requirements that may increase the complexity of your deployment and may require the use of a Microsoft partner or consultant. + +2 Business Voice includes the licenses for Phone System and Audio Conferencing. Even though you can't get a Calling Plan through us, you can contact to purchase your licenses and get your phone numbers. diff --git a/Teams/business-voice/manage-devices.md b/Teams/business-voice/manage-devices.md index 2875419bd2..c3a27526dd 100644 --- a/Teams/business-voice/manage-devices.md +++ b/Teams/business-voice/manage-devices.md @@ -19,4 +19,4 @@ appliesto: - Microsoft Teams --- -[!INCLUDE [device-management](../device-management.md)] +[!INCLUDE [device-management](../devices/device-management.md)] diff --git a/Teams/cloud-voice-landing-page.md b/Teams/cloud-voice-landing-page.md index aca48c9d1d..713cf2ebda 100644 --- a/Teams/cloud-voice-landing-page.md +++ b/Teams/cloud-voice-landing-page.md @@ -146,7 +146,7 @@ Cloud auto attendants can be used to create a menu system for your organization For more information about supported devices, see the following: -- [Manage your devices in Microsoft Teams](device-management.md) +- [Manage your devices in Microsoft Teams](devices/device-management.md) - [IP Phones](https://docs.microsoft.com/skypeforbusiness/certification/devices-ip-phones?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json) - [USB audio and video devices](https://docs.microsoft.com/skypeforbusiness/certification/devices-usb-devices?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json) - [Intelligent communications for devices](https://products.office.com/microsoft-teams/across-devices?ms.url=officecomteamsdevices&rtc=1) diff --git a/Teams/deploy-meetings-microsoft-teams-landing-page.md b/Teams/deploy-meetings-microsoft-teams-landing-page.md index ca5de35a17..0bf496f1da 100644 --- a/Teams/deploy-meetings-microsoft-teams-landing-page.md +++ b/Teams/deploy-meetings-microsoft-teams-landing-page.md @@ -109,7 +109,7 @@ For an optimal meeting experience in Teams, consider using Teams devices such as | Ask yourself | Action | |--------------|--------| -|Will I purchase personal devices for my users? |Read [Manage your devices in Teams](device-management.md). | +|Will I purchase personal devices for my users? |Read [Manage your devices in Teams](devices/device-management.md). | |Will I purchase and deploy room system devices for my conference rooms?|Read [Meeting room devices and solutions](https://docs.microsoft.com/skypeforbusiness/certification/devices-meeting-rooms?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json).| ||| diff --git a/Teams/device-management.md b/Teams/devices/device-management.md similarity index 100% rename from Teams/device-management.md rename to Teams/devices/device-management.md diff --git a/Teams/phones-for-teams.md b/Teams/devices/phones-for-teams.md similarity index 83% rename from Teams/phones-for-teams.md rename to Teams/devices/phones-for-teams.md index a285de8174..28fe056bc9 100644 --- a/Teams/phones-for-teams.md +++ b/Teams/devices/phones-for-teams.md @@ -64,27 +64,27 @@ When a user clicks the sign-in button in Teams, sign-in is started via the Compa **User sign-in with credentials** -![Screen shot of signing in with credentials](media/sign-in-with-credentials.png) +![Screen shot of signing in with credentials](../media/sign-in-with-credentials.png) **User sign-in via PC/smartphone** -![Screen shot of signing in with another device](media/sign-in-with-device.jpg) +![Screen shot of signing in with another device](../media/sign-in-with-device.jpg) ## Personal/shared mode After successful sign-in, the user can choose whether the device will be used for personal use or in a shared conference room. -![Screen shot of the personal or shared account option](media/personal-vs-shared-mode.jpg) +![Screen shot of the personal or shared account option](../media/personal-vs-shared-mode.jpg) The Teams phone experience is optimized based on the user's selection. **Personal mode** -![Screen shot of an account in personal mode](media/personal-mode.png) +![Screen shot of an account in personal mode](../media/personal-mode.png) **Shared mode** -![Screen shot of an account in shared mode](media/shared-mode.png) +![Screen shot of an account in shared mode](../media/shared-mode.png) ## Calling experience @@ -92,11 +92,11 @@ The Microsoft Teams user can lift the handset or press the speaker button to lau **On-screen dial pad** -![Screen shot of the on-screen dial pad](media/on-screen-dial-pad.png) +![Screen shot of the on-screen dial pad](../media/on-screen-dial-pad.png) **Calling screen** -![Screen shot of the calling screen](media/calling-screen.png) +![Screen shot of the calling screen](../media/calling-screen.png) ## Meeting experience @@ -104,24 +104,24 @@ The Microsoft Teams user can navigate to the meetings tab to view their meetings **Calendar view** -![Screen shot of meetings in calendar view](media/calendar-view.png) +![Screen shot of meetings in calendar view](../media/calendar-view.png) **Meeting join view** -![Screen shot of a meeting in join view](media/meeting-join-view.png) +![Screen shot of a meeting in join view](../media/meeting-join-view.png) ## Voicemail The Microsoft Teams user can access their voicemail when they navigate to the **Voicemail** tab. -![Screen shot of the Voicemail tab](media/voicemail-tab.png) +![Screen shot of the Voicemail tab](../media/voicemail-tab.png) ## User sign-out The Teams phone user can choose to sign out by selecting the **Sign Out** option from the top left menu. -![Screen shot of signing out of Teams](media/teams-sign-out.png) +![Screen shot of signing out of Teams](../media/teams-sign-out.png) ## Finding the Firmware version on a mobile device @@ -129,11 +129,11 @@ The minimum firmware version can be checked on the Teams sign-in page by choosin **Teams sign-in page** -![Screen shot of the Teams sign-in page](media/teams-sign-in-page.jpg) +![Screen shot of the Teams sign-in page](../media/teams-sign-in-page.jpg) **Settings page** -![Screen shot of the Teams Settings page](media/teams-settings-page.jpg) +![Screen shot of the Teams Settings page](../media/teams-settings-page.jpg) ## Required Licenses diff --git a/Teams/teams-ip-phones.md b/Teams/devices/teams-ip-phones.md similarity index 91% rename from Teams/teams-ip-phones.md rename to Teams/devices/teams-ip-phones.md index 7d41e3c277..1103b87ffc 100644 --- a/Teams/teams-ip-phones.md +++ b/Teams/devices/teams-ip-phones.md @@ -64,9 +64,9 @@ The following Collaboration bars are Certified for Microsoft Teams: |:---|:---|:---| |Yealink VC210| 118.15.0.14|February 2020| -See [Microsoft Teams phones feature set](/MicrosoftTeams/phones-for-teams#microsoft-teams-phones-feature-set) for information on features supported by these devices. +See [Microsoft Teams phones feature set](/MicrosoftTeams/devices/phones-for-teams#microsoft-teams-phones-feature-set) for information on features supported by these devices. -See [Finding the Firmware version on a mobile device](/MicrosoftTeams/phones-for-teams#finding-the-firmware-version-on-a-mobile-device) to determine the device firmware version on your mobile device. +See [Finding the Firmware version on a mobile device](/MicrosoftTeams/devices/phones-for-teams#finding-the-firmware-version-on-a-mobile-device) to determine the device firmware version on your mobile device. Microsoft Teams licenses can be purchased as part of their [Microsoft 365 or Office 365 subscriptions](https://docs.microsoft.com/office365/servicedescriptions/teams-service-description). To learn more about the required licenses for using Microsoft Teams on phones, see available [phone system licenses](https://products.office.com/microsoft-teams/voice-calling). @@ -82,4 +82,4 @@ Learn about [Skype for Business and Microsoft Teams certification programs](http [Explore Microsoft Teams phones and certified devices.](https://products.office.com/microsoft-teams/across-devices/devices) -[Teams and Skype interoperability](teams-skype-interop.md) +[Teams and Skype interoperability](../teams-skype-interop.md) diff --git a/Teams/devices/usb-devices.md b/Teams/devices/usb-devices.md new file mode 100644 index 0000000000..0fa3b1cc51 --- /dev/null +++ b/Teams/devices/usb-devices.md @@ -0,0 +1,123 @@ +--- +title: "Phones and Devices for Microsoft Teams" +ms.author: v-mapenn +author: mattpennathe3rd +manager: serdars +ms.reviewer: dougand +ms.topic: article +ms.service: msteams +ms.collection: + - M365-voice +audience: Admin +appliesto: +- Microsoft Teams +localization_priority: Normal +f1.keywords: +- NOCSH +description: "See what USB peripherals and devices, such as headsets, speakerphones, webcams, and monitors, are certified for Microsoft Teams." +--- + +# USB audio and video devices certified for Microsoft Teams + +The peripherals certification program ensures that USB peripherals such as headsets, speakerphones, webcams, and monitors, offer rich audio or video quality. Certified devices work out of the box (plug & play) with no additional configuration required, and offer call control with Microsoft Teams and Skype for Business. The products provide a great experience for end-users and administrators. + +To explore devices tested and certified for Microsoft Teams, head over to the [Teams store](https://products.office.com/microsoft-teams/across-devices/devices). + +For more details on call control support with Teams, please read [control calls using a headset in Teams](https://support.office.com/article/Control-calls-using-a-headset-in-Teams-65d6e104-444d-4013-b8c2-f11317dd69a8). + +> [!TIP] +> Looking for devices certified for Skype for Business? Head over to [USB audio and video devices certified for Skype for Business](https://docs.microsoft.com/skypeforbusiness/certification/devices-usb-devices). + +## Understanding certification categories + +Users don’t need to replace previously certified devices when upgrading to Teams from Skype for Business. All certified devices are supported for both Microsoft Teams users and for Skype for Business users, with a few differences in functionality. Additionally certification provides further designation for certain device categories. + +- **Skype for Business certified with Teams upgrade** Devices certified at this level were initially certified for Skype for Business. To deliver as much lifetime value to users as possible, Microsoft has worked with device manufacturers to deliver as much Teams integration as possible with these existing devices without any changes to the original hardware. The *hookswitch* button acts as a Teams button when not in a call, and may include additional functions over time. Devices in this category may carry the Teams certification badge on marketing materials. +- **Certified for Microsoft Teams** Devices certified at this level indicate the newest devices certified, for a no-compromise Teams experience. These devices offer all of the benefits of prior certification and also include a dedicated Teams button with LED indicator. With most form factors, the Teams button will be an easy-to-find tactile button with the Teams logo. Microsoft continues to work with device manufacturers to deliver new value via firmware updates over time. + +### Special usage designations + +- **Premium Microphone for Open Office** All headsets are tested to provide clear audio, but open office and other noisy environments fulfill a greater challenge: to pick up clearly the voice of the headset user but not transmit the sound of their neighbors. +- **Meeting room size** Shared devices such as speakerphones and cameras have a supported usage distance and recommended distances may be reported differently by different manufacturers. To give customers clear guidance, all shared devices are tested at certification against well-defined rooms sizes and noise environments. + +Browse [devices certified for Microsoft Teams](https://products.office.com/microsoft-teams/across-devices/devices). + +## End-user experience + +### New Teams certification benefits + +- Dedicated Teams button and LED indicator light. +- User notification of events and alerts from the Teams client (e.g., meeting starting, voicemail or missed call). +- Ability to activate the Teams client or respond to notification with a press of the button (e.g., to join a meeting). +- Certification designed for extensibility (new device/client features to be delivered via firmware update). + +### Core certification benefits + +- Automatic selection of default audio device and prioritization if multiple audio peripherals are present. +- Devices automatically register with the Teams client and are ready to use. +- Audio devices (e.g., headsets, and speakerphones) offer: + - Basic call control across when used with a PC or a Mac devices. Basic controls include answer/hang-up, mute/unmute, and volume control. + - Wide-band audio with no echo, distortion, or excessive glitches. Echo cancellation is also supported across devices. +- Video devices meet requirements for noise, color, image detail, jitter, latency, frame rate, and field of view. + +## Administrator Experience + +- No provisioning required +- All devices support firmware updates to allow new features and performance improvements. + +If you are a manufacturer and want to join the certification program, see [How to Join](https://docs.microsoft.com/skypeforbusiness/certification/how-to-join) for requirements and available programs. + +## Certified devices + +*Updated April 2020* + +| Manufacturer | Model | Qualified | Certified Program | +|:----------------|:------------------------|:-----------|:---------------------------------------------------| +| Poly | Savi 8210 Office | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Savi 8210 UC | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Savi 8220 Office | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Savi 8220 UC | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Savi 8240 Office | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Savi 8240 UC | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Blackwire 5210 Headset | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Blackwire 5220 Headset | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Blackwire 7225 Headset | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Voyager Focus UC | 4/20/2020 | Skype for Business with upgrade to Microsoft Teams | +| Yealink | CP700 | 4/13/2020 | Certified for Microsoft Teams | +| Jabra | Evolve2 65 Headset | 4/13/2020 | Certified for Microsoft Teams | +| EPOS/Sennheiser | Impact SC 30 | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 45 | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 60 | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 75 MS | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 75 MS EUL | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 230 USB MS II | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 260 USB MS II | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 630 USB MS | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 635 USB | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 660 USB MS | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 660 ANC USB | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| EPOS/Sennheiser | Impact SC 665 USB | 4/9/2020 | Skype for Business with upgrade to Microsoft Teams | +| Logitech | Zone Wireless | 4/8/2020 | Certified for Microsoft Teams | +| Poly | Voyager 8200 Headset | 3/26/2020 | Skype for Business with upgrade to Microsoft Teams | +| Logitech | Zone Wired | 3/26/2020 | Certified for Microsoft Teams | +| Jabra | Evolve2 40 Headset | 3/26/2020 | Certified for Microsoft Teams | +| Poly | Voyager 6200 Headset | 3/23/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Voyager 4245 Office | 3/23/2020 | Certified for Microsoft Teams | +| Poly | Blackwire 8225 Headset | 3/23/2020 | Certified for Microsoft Teams | +| Poly | Calisto 5300-M | 03/05/2020 | Certified for Microsoft Teams | +| Poly | Voyager 4210 Office | 03/05/2020 | Certified for Microsoft Teams | +| Poly | Voyager 4210 UC | 03/05/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Voyager 4220 Office | 03/05/2020 | Certified for Microsoft Teams | +| Poly | Voyager 4220 UC | 03/05/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Voyager 5200 Office | 03/05/2020 | Certified for Microsoft Teams | +| Poly | Voyager 5200 UC | 03/05/2020 | Skype for Business with upgrade to Microsoft Teams | +| Poly | Blackwire 3310-M | 03/05/2020 | Certified for Microsoft Teams | +| Poly | Blackwire 3315-M | 03/03/2020 | Certified for Microsoft Teams | +| Poly | Blackwire 3320-M | 03/05/2020 | Certified for Microsoft Teams | +| poly | Blackwire 3325-M | 03/05/2020 | Certified for Microsoft Teams | +| Poly | Calisto 3200-M | 01/27/2020 | Certified for Microsoft Teams | +| Crestron | CCS-UCA-MIC | 12/18/2019 | Certified for Microsoft Teams | +| Sennheiser | SP 30T | 12/05/2019 | Certified for Microsoft Teams | +| Polycom | Elara | 11/06/2019 | Certified for Microsoft Teams | +| Polycom | Studio Soundbar | 10/18/2019 | Certified for Microsoft Teams | +| Yealink | UVC30 | 10/18/2019 | Certified for Microsoft Teams | diff --git a/Teams/direct-routing-user-accounts-in-a-hybrid-environment.md b/Teams/direct-routing-user-accounts-in-a-hybrid-environment.md index 51814cf066..e65c05f1c1 100644 --- a/Teams/direct-routing-user-accounts-in-a-hybrid-environment.md +++ b/Teams/direct-routing-user-accounts-in-a-hybrid-environment.md @@ -60,7 +60,7 @@ A Skype for Business hybrid environment with PSTN connectivity provides flexib |**Unsupported combinations** | | | | | |Azure AD| On premises/online | Skype for Business/Microsoft Teams|Enterprise Voice/Hybrid Voice Connectivity/Direct Routing  |No, user object MUST be created in on-premises AD first | |On premises AD |On premises| Microsoft Teams| Enterprise Voice/Hybrid Voice Connectivity/Direct Routing  |No, Microsoft Teams client is not supported with on-premises Skype for Business | -|On premises AD |Online |Skype for Business  | Direct Routing  |No, Direct Routing is not supported with Skype for Business client, and user must be enabled for Enterprise Voice in Skype for Business first  | +|On premises AD |Online |Skype for Business  | Direct Routing  |No, Direct Routing is not supported with Skype for Business client  | ### Supportability statement for the hybrid environment with PSTN diff --git a/Teams/location-based-routing-plan.md b/Teams/location-based-routing-plan.md index a08e132bdc..3b9966667a 100644 --- a/Teams/location-based-routing-plan.md +++ b/Teams/location-based-routing-plan.md @@ -247,6 +247,10 @@ Location-Based Routing doesn't apply to the following types of interactions. Loc A Location-Based Routing enabled user on a PSTN call isn't allowed to start a conference with another user or PSTN number. Connecting to auto attendants or call queues is allowed. If the user has a conferencing license, the user must start a conference with the relevant users and call the PSTN through the conference bridge to start a conference call. +### Media bypass requirement for Location-Based Routing + +If you're deploying Location-Based Routing in India, it's a requirement to also configure media bypass. To learn more, see [Plan for media bypass with Direct Routing](direct-routing-plan-media-bypass.md). + ## Next steps Go to [Configure network settings for Location-Based Routing](location-based-routing-configure-network-settings.md). diff --git a/Teams/manage-policy-packages.md b/Teams/manage-policy-packages.md index 2b253a84b7..a3e7031a99 100644 --- a/Teams/manage-policy-packages.md +++ b/Teams/manage-policy-packages.md @@ -46,7 +46,7 @@ Teams currently includes the following policy packages. |Education (Primary school student using remote learning) (Preview) |Creates a set of policies that apply to primary students to maximize student safety and collaboration when using remote learning. | |Healthcare clinical worker |Creates a set of policies and policy settings that give clinical workers such as registered nurses, charge nurses, physicians, and social workers full access to chat, calling, shift management, and meetings. | |Healthcare information worker |Creates a set of policies and policy settings that give information workers such as IT personnel, informatics staff, finance personnel, and compliance officers, full access to chat, calling, and meetings.| -|Healthcare patient room (preview) |Creates a set of policies and policy settings that apply to patient rooms in your healthcare organization.| +|Healthcare patient room |Creates a set of policies and policy settings that apply to patient rooms in your healthcare organization.| |Small and medium business user (Business Voice) |Creates an app setup policy that includes the apps for a business voice experience.| |Small and medium business user (without Business Voice) |Creates a set of policies and policy settings that apply to small and medium sized business users without any Business Voice features.| |Public safety officer |Creates a set of policies and policy settings that apply to public safety officers in your organization.| diff --git a/Teams/meeting-policies-in-teams.md b/Teams/meeting-policies-in-teams.md index bca7d0a0e3..83a37f13a5 100644 --- a/Teams/meeting-policies-in-teams.md +++ b/Teams/meeting-policies-in-teams.md @@ -403,6 +403,23 @@ This is a per-organizer policy. This setting controls whether meeting chat is al +## Meeting policy settings - Designated presenter role mode + +This is a per-user policy. This setting lets you change the default value of the **Who can present?** setting in **Meeting options** in the Teams client. This policy setting affects all meetings, including Meet Now meetings. + +The **Who can present?** setting lets meeting organizers choose who can be presenters in a meeting. To learn more, see [Change participant settings for a Teams meeting](https://support.microsoft.com/article/change-participant-settings-for-a-teams-meeting-53261366-dbd5-45f9-aae9-a70e6354f88e) and [Roles in a Teams meeting](https://support.microsoft.com/article/roles-in-a-teams-meeting-c16fa7d0-1666-4dde-8686-0a0bfe16e019). + +Currently, you can only use PowerShell to configure this policy setting. You can edit an existing Teams meeting policy by using the [Set-CsTeamsMeetingPolicy](https://docs.microsoft.com/powershell/module/skype/set-csteamsmeetingpolicy) cmdlet. Or, create a new Teams meeting policy by using the [New-CsTeamsMeetingPolicy](https://docs.microsoft.com/powershell/module/skype/new-csteamsmeetingpolicy) cmdlet and assign it to users. + +To specify the default value of the **Who can present?** setting in Teams, set the **DesignatedPresenterRoleMode** parameter to one of the following: + +- **EveryoneUserOverride**: All meeting participants can be presenters. This is the default value. This parameter corresponds to the **Everyone** setting in Teams. +- **EveryoneInCompanyUserOverride**: Authenticated users in the organization, including guest users, can be presenters. This parameter corresponds to the **People in my organization** setting in Teams. +- **EveryoneInSameAndFederatedCompanyUserOverride**: Authenticated users in the organization, including guest users and users from federated organizations, can be presenters. This parameter corresponds to the **People in my organization and trusted organizations** setting in Teams. +- **OrganizerOnlyUserOverride**: Only the meeting organizer can be a presenter and all meeting participants are designated as attendees. This parameter corresponds to the **Only me** setting in Teams. + +Keep in mind that after you set the default value, meeting organizers can still change this setting in Teams and choose who can present in the meetings that they schedule. + ## Meeting policy settings - Meeting attendance report This is a per-user policy. This setting controls whether meeting organizers can download the [meeting attendance report](teams-analytics-and-reports/meeting-attendance-report.md). @@ -415,4 +432,4 @@ To prevent a meeting organizer from downloading the report, set the parameter to ## Related topics -- [Teams PowerShell overview](teams-powershell-overview.md) \ No newline at end of file +- [Teams PowerShell overview](teams-powershell-overview.md) diff --git a/Teams/outbound-calling-restriction-policies.md b/Teams/outbound-calling-restriction-policies.md index 0ea966fba8..1efe9d0f0d 100644 --- a/Teams/outbound-calling-restriction-policies.md +++ b/Teams/outbound-calling-restriction-policies.md @@ -31,11 +31,13 @@ Outbound call controls can be applied on a per-user basis and provide the follow |Control|Description|Control options| |:-----|:-----|:-----| -|Audio Conferencing PSTN calls|Restricts the type of outbound
calls that are allowed from within
meetings organized by a user.|International and Domestic (default)
Domestic
None| +|Audio Conferencing PSTN calls|Restricts the type of outbound
calls that are allowed from within
meetings organized by a user.|Any destination (default)
In the same country or region as the organizor

Zone A countries or regions only
Don't allow| |End user PSTN calls|Restricts the type of calls
that can be made by a user.|International and Domestic (default)
Domestic
None| +To find out which countries/regions are considered Zone A, see [Zone A countries/regions](https://docs.microsoft.com/microsoftteams/calling-plans-for-office-365). + > [!NOTE] - > A call is considered domestic if the number dialed is in the same country where Office 365 has been set up for the organizer of the meeting (in the case of audio conferencing), or the end user (in the case of end user PSTN calls). + > A call is considered domestic if the number dialed is in the same country/region where Office 365 has been set up for the organizer of the meeting (in the case of audio conferencing), or the end user (in the case of end user PSTN calls). > [!NOTE] > [!INCLUDE [updating-admin-interfaces](includes/updating-admin-interfaces.md)] @@ -88,3 +90,6 @@ The following table provides an overview of each policy. | Identity='tag:DialoutCPCDomesticPSTNDisabled' | User in the conference can only dial out to domestic numbers, and this user cannot make any outbound calls to PSTN number besides emergency numbers. | | Identity='tag:DialoutCPCDisabledPSTNDomestic' | User in the conference cannot make any dial out, and this user can only make outbound call to domestic PSTN numbers. | | Identity='tag:DialoutCPCandPSTNDisabled' | User in the conference cannot make any dial out, and this user cannot make any outbound calls to PSTN number besides emergency numbers. | +| Identity='tag:DialoutCPCZoneAPSTNInternational' | User in the conference can only dial out to Zone A countries and regions, and this user can make outbound calls to international and domestic numbers. | +| Identity='tag:DialoutCPCZoneAPSTNDomestic' | User in the conference can only dial out to Zone A countries and regions, and this user can only make outbound calls to domestic PSTN number. | +| Identity='tag:DialoutCPCZoneAPSTNDisabled' | User in the conference can only dial out to Zone A countries and regions, and this user cannot make any outbound calls to PSTN number besides emergency numbers. | diff --git a/Teams/policy-packages-edu.md b/Teams/policy-packages-edu.md index cb4c2705e5..dec95dd52a 100644 --- a/Teams/policy-packages-edu.md +++ b/Teams/policy-packages-edu.md @@ -264,8 +264,14 @@ These settings will allow educators to control access to their meetings. - **Let anonymous people start a meeting**: **Off** - **Automatically admit people**: **Everyone in your organization** - **Allow dial-in users to bypass the lobby**: **Off** +- 1**DesignatedPresenterRoleMode**: **OrganizerOnlyUserOverride** -### Message policies +1 This setting isn't in the Microsoft Teams admin center, so you'll need to use PowerShell to set the **DesignatedPresenterRoleMode** parameter using the [Set-CsTeamsMeetingPolicy](https://docs.microsoft.com/powershell/module/skype/set-csteamsmeetingpolicy) or [New-CsTeamsMeetingPolicy](https://docs.microsoft.com/powershell/module/skype/new-csteamsmeetingpolicy) cmdlet. This sets the default value of the **Who can present?** setting in **Meeting options** in Teams to **Only me**. With this setting, only the meeting organizer can be a presenter and all other meeting participants are designated as attendees. To learn more, see [Meeting policy settings - Designated presenter role mode](meeting-policies-in-teams.md#meeting-policy-settings---designated-presenter-role-mode). + +> [!NOTE] +> For staff who aren't educators, you may want to set the parameter to **EveryoneUserOverride** (which corresponds to the **Everyone** setting in Teams) or **EveryoneInCompanyUserOverride** (which corresponds to the **People in my organization** setting in Teams.) + +### Messaging policies Setting **Owners can delete sent messages** to **On** will allow educators to monitor chat sessions and remove inappropriate messages in channel meetings. diff --git a/Teams/set-up-your-team-hierarchy.md b/Teams/set-up-your-team-hierarchy.md index 2e5b4b43d5..ae0e3bdb31 100644 --- a/Teams/set-up-your-team-hierarchy.md +++ b/Teams/set-up-your-team-hierarchy.md @@ -52,7 +52,7 @@ The CSV file must contain the following three columns, in the following order, s ----------------|----------|---------------| | TargetName | Yes | This is the name of the node. The name can be up to 100 characters long and contain only the characters A-Z, a-z, and 0-9. Node names must be unique. | | ParentName | Yes | This is the name of the parent node. The value you specify here must match the value in the TargetName field of the parent node exactly. If you want to add more than one parent node, separate each parent node name with a semicolon (;). You can add up to 25 parent nodes, and each parent node name can be up to 2500 characters long. A node can have multiple parent nodes only if the parent nodes are root nodes.

**IMPORTANT** Be careful not to create a loop where a parent higher up in the hierarchy references a child node lower in the hierarchy. This isn't supported. | -| TeamID | Yes, if the team publishes tasks or receives tasks from a parent node | This contains the ID of the team you want to link a node to. A node must be linked to a team if it's is at the bottom of your hierarchy, if you want users to be able to publish from that node, or if you want users to be able to see reporting for that node and its descendants. For example, if your manager for the West Region Office wants to see task completion reporting for the nodes that belong in that region.

If you want to add a node only for the purpose of grouping other nodes in the hierarchy, you don't need to link that node to a team and can leave this field blank. You can link each node to only one team.
To get the ID of a team you want to link a node to, run the following PowerShell command: `Get-Team | Export-Csv TeamList.csv`. This lists the teams in your organization and includes the name and ID for each team. Find the name of the team you want to link to, and then copy the ID into this field.| +| TeamId | Yes, if the team publishes tasks or receives tasks from a parent node | This contains the ID of the team you want to link a node to. A node must be linked to a team if it's is at the bottom of your hierarchy, if you want users to be able to publish from that node, or if you want users to be able to see reporting for that node and its descendants. For example, if your manager for the West Region Office wants to see task completion reporting for the nodes that belong in that region.

If you want to add a node only for the purpose of grouping other nodes in the hierarchy, you don't need to link that node to a team and can leave this field blank. You can link each node to only one team.
To get the ID of a team you want to link a node to, run the following PowerShell command: `Get-Team | Export-Csv TeamList.csv`. This lists the teams in your organization and includes the name and ID for each team. Find the name of the team you want to link to, and then copy the ID into this field.| ### Add attribute columns @@ -85,14 +85,14 @@ When you add a bucket column, note the following: Here's an example of a schema CSV file that would be created to support the hierarchy shown in the image above. This schema contains the following: -- Three required columns named `TargetName`, `ParentName`, and `TeamID` +- Three required columns named `TargetName`, `ParentName`, and `TeamId` - Three attribute columns named `Store layout`, `Departments:Clothing`, and `Departments:Foods` - Three bucket columns named `Fresh Foods`, `Frozen Foods`, and `Womenswear` The `Store layout` attribute has values that include `Compact`, `Standard`, and `Large`. The `Departments` attribute columns can be set to a value of `0` (zero) or `1`. The `Store` layout and `Departments` attributes aren't shown in the image above. They're added here to help show how attributes can be added to node entries. The same is true for the three bucket columns. -| TargetName | ParentName | TeamID | Store layout|Departments:Clothing|Departments:Foods|#Fresh Foods|#Frozen Foods|#Womenswear| +| TargetName | ParentName | TeamId | Store layout|Departments:Clothing|Departments:Foods|#Fresh Foods|#Frozen Foods|#Womenswear| |------------------------|-------------------------|--------------------------------------|-------------|---|---|---|---|---| | Recall | | db23e6ba-04a6-412a-95e8-49e5b01943ba ||||||| | Communications | | 145399ce-a761-4843-a110-3077249037fc |||||||