diff --git a/packages/rocketchat-lib/lib/RoomTypeConfig.js b/packages/rocketchat-lib/lib/RoomTypeConfig.js
index 7ab4efcc7289..06d8dcfe8ab1 100644
--- a/packages/rocketchat-lib/lib/RoomTypeConfig.js
+++ b/packages/rocketchat-lib/lib/RoomTypeConfig.js
@@ -150,6 +150,16 @@ export class RoomTypeConfig {
 		return true;
 	}
 
+	/**
+	 * Return a room's name
+	 *
+	 * @abstract
+	 * @return {string} Room's name according to it's type
+	 */
+	roomName(/* room */) {
+		return '';
+	}
+
 	canBeCreated() {
 		return Meteor.isServer ?
 			RocketChat.authz.hasAtLeastOnePermission(Meteor.userId(), [`create-${ this._identifier }`]) :
@@ -203,4 +213,33 @@ export class RoomTypeConfig {
 	getUiText(/* context */) {
 		return '';
 	}
+
+	/**
+	 * Returns the full object of message sender
+	 * @param {string} senderId Sender's _id
+	 * @return {object} Sender's object from db
+	 */
+	getMsgSender(senderId) {
+		return Meteor.isServer ? RocketChat.models.Users.findOneById(senderId) : {};
+	}
+
+	/**
+	 * Returns details to use on notifications
+	 *
+	 * @param {object} room
+	 * @param {object} user
+	 * @param {string} notificationMessage
+	 * @return {object} Notification details
+	 */
+	getNotificationDetails(room, user, notificationMessage) {
+		if (!Meteor.isServer) {
+			return {};
+		}
+
+		const title = `#${ this.roomName(room) }`;
+
+		const text = `${ RocketChat.settings.get('UI_Use_Real_Name') ? user.name : user.username }: ${ notificationMessage }`;
+
+		return { title, text };
+	}
 }
diff --git a/packages/rocketchat-lib/lib/RoomTypesCommon.js b/packages/rocketchat-lib/lib/RoomTypesCommon.js
index e7cead3d9dde..6c5ba9a08979 100644
--- a/packages/rocketchat-lib/lib/RoomTypesCommon.js
+++ b/packages/rocketchat-lib/lib/RoomTypesCommon.js
@@ -90,4 +90,12 @@ export class RoomTypesCommon {
 
 		return FlowRouter.go(this.roomTypes[roomType].route.name, routeData, queryParams);
 	}
+
+	/**
+	 * @param {string} roomType room type (e.g.: c (for channels), d (for direct channels))
+	 * @param {RoomTypeConfig} roomConfig room's type configuration
+	 */
+	getConfig(roomType) {
+		return this.roomTypes[roomType];
+	}
 }
diff --git a/packages/rocketchat-lib/lib/roomTypes/direct.js b/packages/rocketchat-lib/lib/roomTypes/direct.js
index f1ba44c1cd02..9145751cdd16 100644
--- a/packages/rocketchat-lib/lib/roomTypes/direct.js
+++ b/packages/rocketchat-lib/lib/roomTypes/direct.js
@@ -111,4 +111,23 @@ export class DirectMessageRoomType extends RoomTypeConfig {
 				return '';
 		}
 	}
+
+	/**
+	 * Returns details to use on notifications
+	 *
+	 * @param {object} room
+	 * @param {object} user
+	 * @param {string} notificationMessage
+	 * @return {object} Notification details
+	 */
+	getNotificationDetails(room, user, notificationMessage) {
+		if (!Meteor.isServer) {
+			return {};
+		}
+
+		const title = RocketChat.settings.get('UI_Use_Real_Name') ? user.name : `@${ user.username }`;
+		const text = notificationMessage;
+
+		return { title, text };
+	}
 }
diff --git a/packages/rocketchat-lib/server/functions/notifications/desktop.js b/packages/rocketchat-lib/server/functions/notifications/desktop.js
index bb58be4ec0ba..2b3cde4f3a61 100644
--- a/packages/rocketchat-lib/server/functions/notifications/desktop.js
+++ b/packages/rocketchat-lib/server/functions/notifications/desktop.js
@@ -16,19 +16,7 @@ export function notifyDesktopUser({
 	duration,
 	notificationMessage
 }) {
-	const UI_Use_Real_Name = RocketChat.settings.get('UI_Use_Real_Name') === true;
-
-	let title = '';
-	let text = '';
-	if (room.t === 'd') {
-		title = UI_Use_Real_Name ? user.name : `@${ user.username }`;
-		text = notificationMessage;
-	} else if (room.name) {
-		title = `#${ room.name }`;
-		text = `${ UI_Use_Real_Name ? user.name : user.username }: ${ notificationMessage }`;
-	} else {
-		return;
-	}
+	const { title, text } = RocketChat.roomTypes.getConfig(room.t).getNotificationDetails(room, user, notificationMessage);
 
 	RocketChat.metrics.notificationsSent.inc({ notification_type: 'desktop' });
 	RocketChat.Notifications.notifyUser(userId, 'notification', {
diff --git a/packages/rocketchat-lib/server/lib/sendNotificationsOnMessage.js b/packages/rocketchat-lib/server/lib/sendNotificationsOnMessage.js
index 1f33a449b826..58ac97fe91f3 100644
--- a/packages/rocketchat-lib/server/lib/sendNotificationsOnMessage.js
+++ b/packages/rocketchat-lib/server/lib/sendNotificationsOnMessage.js
@@ -157,7 +157,7 @@ function sendAllNotifications(message, room) {
 		return message;
 	}
 
-	const sender = (room.t !== 'l') ? RocketChat.models.Users.findOneById(message.u._id) : room.v;
+	const sender = RocketChat.roomTypes.getConfig(room.t).getMsgSender(message.u._id);
 	if (!sender) {
 		return message;
 	}
diff --git a/packages/rocketchat-livechat/client/roomType.js b/packages/rocketchat-livechat/client/roomType.js
new file mode 100644
index 000000000000..39927a740195
--- /dev/null
+++ b/packages/rocketchat-livechat/client/roomType.js
@@ -0,0 +1,3 @@
+import LivechatRoomType from '../imports/LivechatRoomType';
+
+RocketChat.roomTypes.add(new LivechatRoomType());
diff --git a/packages/rocketchat-livechat/roomType.js b/packages/rocketchat-livechat/imports/LivechatRoomType.js
similarity index 88%
rename from packages/rocketchat-livechat/roomType.js
rename to packages/rocketchat-livechat/imports/LivechatRoomType.js
index a33231c19acf..8914b0de9c4a 100644
--- a/packages/rocketchat-livechat/roomType.js
+++ b/packages/rocketchat-livechat/imports/LivechatRoomType.js
@@ -1,5 +1,5 @@
 /* globals openRoom, LivechatInquiry */
-import {RoomSettingsEnum, RoomTypeConfig, RoomTypeRouteConfig, UiTextContext} from 'meteor/rocketchat:lib';
+import { RoomSettingsEnum, RoomTypeConfig, RoomTypeRouteConfig, UiTextContext } from 'meteor/rocketchat:lib';
 
 class LivechatRoomRoute extends RoomTypeRouteConfig {
 	constructor() {
@@ -20,7 +20,7 @@ class LivechatRoomRoute extends RoomTypeRouteConfig {
 	}
 }
 
-class LivechatRoomType extends RoomTypeConfig {
+export default class LivechatRoomType extends RoomTypeConfig {
 	constructor() {
 		super({
 			identifier: 'l',
@@ -82,5 +82,3 @@ class LivechatRoomType extends RoomTypeConfig {
 		}
 	}
 }
-
-RocketChat.roomTypes.add(new LivechatRoomType());
diff --git a/packages/rocketchat-livechat/package.js b/packages/rocketchat-livechat/package.js
index 85745d4c6e9e..8f25b235f225 100644
--- a/packages/rocketchat-livechat/package.js
+++ b/packages/rocketchat-livechat/package.js
@@ -46,10 +46,10 @@ Package.onUse(function(api) {
 	api.addFiles('server/visitorStatus.js', 'server');
 	api.addFiles('permissions.js', 'server');
 	api.addFiles('messageTypes.js');
-	api.addFiles('roomType.js');
 
 	api.addFiles('config.js', 'server');
 
+	api.addFiles('client/roomType.js', 'client');
 	api.addFiles('client/ui.js', 'client');
 	api.addFiles('client/route.js', 'client');
 
@@ -131,6 +131,9 @@ Package.onUse(function(api) {
 	api.addFiles('client/views/app/triggers/livechatTriggerCondition.html', 'client');
 	api.addFiles('client/views/app/triggers/livechatTriggerCondition.js', 'client');
 
+	// startup
+	api.addFiles('server/roomType.js', 'server');
+
 	// hooks
 	api.addFiles('server/hooks/externalMessage.js', 'server');
 	api.addFiles('server/hooks/leadCapture.js', 'server');
diff --git a/packages/rocketchat-livechat/server/roomType.js b/packages/rocketchat-livechat/server/roomType.js
new file mode 100644
index 000000000000..ba36fffbd75b
--- /dev/null
+++ b/packages/rocketchat-livechat/server/roomType.js
@@ -0,0 +1,25 @@
+import LivechatRoomType from '../imports/LivechatRoomType';
+import LivechatVisitors from './models/LivechatVisitors';
+
+class LivechatRoomTypeServer extends LivechatRoomType {
+	getMsgSender(senderId) {
+		return LivechatVisitors.findOneById(senderId);
+	}
+
+	/**
+	 * Returns details to use on notifications
+	 *
+	 * @param {object} room
+	 * @param {object} user
+	 * @param {string} notificationMessage
+	 * @return {object} Notification details
+	 */
+	getNotificationDetails(room, user, notificationMessage) {
+		const title = `[livechat] ${ this.roomName(room) }`;
+		const text = notificationMessage;
+
+		return { title, text };
+	}
+}
+
+RocketChat.roomTypes.add(new LivechatRoomTypeServer());