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Steelseries Artic 7 2019 not reconnized #35

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olielvewen opened this issue Jan 28, 2019 · 5 comments

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@olielvewen
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commented Jan 28, 2019

Hi,
I've purchased for Christmas an Steelseries Headset Artic 7 version 2019 and it is not reconnized on Linux Manjaro with the last version of HeadsetControl.
[olivier@thorielle ~]$ HeadsetControl -h
Headsetcontrol written by Sapd (Denis Arnst)
https://github.com/Sapd

Parameters
-s level Sets sidetone, level must be between 0 and 128
-b Checks the battery level
-n soundid Makes the headset play a notifiation

[olivier@thorielle ~]$ HeadsetControl -b
Headsetcontrol written by Sapd (Denis Arnst)
https://github.com/Sapd

No supported headset found
[olivier@thorielle ~]$ HeadsetControl -n 0
Headsetcontrol written by Sapd (Denis Arnst)
https://github.com/Sapd

No supported headset found

Here more explanation about my system and usb:

[olivier@thorielle ~]$ lsusb
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 1b1c:1b51 Corsair
Bus 001 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 1038:12ad SteelSeries ApS
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[olivier@thorielle ~]$ dmesg | grep usb [ 0.718696] usbcore: registered new interface driver usbfs [ 0.718696] usbcore: registered new interface driver hub [ 0.718700] usbcore: registered new device driver usb [ 0.869704] usbcore: registered new interface driver usbserial_generic [ 0.869708] usbserial: USB Serial support registered for generic [ 1.718711] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 4.19 [ 1.718712] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 1.718713] usb usb1: Product: xHCI Host Controller [ 1.718714] usb usb1: Manufacturer: Linux 4.19.12-2-MANJARO xhci-hcd [ 1.718714] usb usb1: SerialNumber: 0000:02:00.0 [ 1.719509] usb usb2: We don't know the algorithms for LPM for this host, disabling LPM. [ 1.719522] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 4.19 [ 1.719523] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 1.719524] usb usb2: Product: xHCI Host Controller [ 1.719524] usb usb2: Manufacturer: Linux 4.19.12-2-MANJARO xhci-hcd [ 1.719525] usb usb2: SerialNumber: 0000:02:00.0 [ 1.720267] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 4.19 [ 1.720268] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 1.720268] usb usb3: Product: xHCI Host Controller [ 1.720269] usb usb3: Manufacturer: Linux 4.19.12-2-MANJARO xhci-hcd [ 1.720270] usb usb3: SerialNumber: 0000:0a:00.3 [ 1.720467] usb usb4: We don't know the algorithms for LPM for this host, disabling LPM. [ 1.720480] usb usb4: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 4.19 [ 1.720481] usb usb4: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 1.720481] usb usb4: Product: xHCI Host Controller [ 1.720482] usb usb4: Manufacturer: Linux 4.19.12-2-MANJARO xhci-hcd [ 1.720483] usb usb4: SerialNumber: 0000:0a:00.3 [ 2.046734] usb 1-2: new full-speed USB device number 2 using xhci_hcd [ 2.050041] usb 3-2: new full-speed USB device number 2 using xhci_hcd [ 2.224527] usb 3-2: New USB device found, idVendor=046d, idProduct=0b02, bcdDevice=40.02 [ 2.224530] usb 3-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 2.224531] usb 3-2: Product: Logitech BT Mini-Receiver [ 2.224532] usb 3-2: Manufacturer: Logitech [ 2.360881] usb 1-2: New USB device found, idVendor=1038, idProduct=12ad, bcdDevice= 1.19 [ 2.360884] usb 1-2: New USB device strings: Mfr=4, Product=5, SerialNumber=0 [ 2.360885] usb 1-2: Product: SteelSeries Arctis 7 [ 2.360886] usb 1-2: Manufacturer: SteelSeries [ 2.433491] usbcore: registered new interface driver usbhid [ 2.433493] usbhid: USB HID core driver [ 2.435318] input: SteelSeries SteelSeries Arctis 7 Consumer Control as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-2/1-2:1.5/0003:1038:12AD.0001/input/input2 [ 2.490070] input: SteelSeries SteelSeries Arctis 7 as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-2/1-2:1.5/0003:1038:12AD.0001/input/input4 [ 2.490454] hid-generic 0003:1038:12AD.0001: input,hiddev0,hidraw0: USB HID v1.11 Device [SteelSeries SteelSeries Arctis 7] on usb-0000:02:00.0-2/input5 [ 2.513369] usb 1-6: new full-speed USB device number 3 using xhci_hcd [ 2.670414] usb 3-2.2: new full-speed USB device number 3 using xhci_hcd [ 2.807549] usb 3-2.2: New USB device found, idVendor=046d, idProduct=c70e, bcdDevice=40.02 [ 2.807552] usb 3-2.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 2.807554] usb 3-2.2: Product: Logitech BT Mini-Receiver [ 2.807555] usb 3-2.2: Manufacturer: Logitech [ 2.807556] usb 3-2.2: SerialNumber: 000761A35EDF [ 2.843012] usb 1-6: New USB device found, idVendor=1b1c, idProduct=1b51, bcdDevice= 3.08 [ 2.843014] usb 1-6: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 2.843016] usb 1-6: Product: CORSAIR DARK CORE RGB SE Wireless USB Receiver [ 2.843017] usb 1-6: Manufacturer: Corsair [ 2.843018] usb 1-6: SerialNumber: 16007025AF099D2258CCD846F5001946 [ 2.872108] input: Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver Mouse as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-6/1-6:1.0/0003:1B1C:1B51.0002/input/input5 [ 2.872142] input: Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver Consumer Control as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-6/1-6:1.0/0003:1B1C:1B51.0002/input/input6 [ 2.926733] input: Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-6/1-6:1.0/0003:1B1C:1B51.0002/input/input7 [ 2.926750] input: Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-6/1-6:1.0/0003:1B1C:1B51.0002/input/input8 [ 2.926767] input: Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-6/1-6:1.0/0003:1B1C:1B51.0002/input/input9 [ 2.926784] input: Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver Keyboard as /devices/pci0000:00/0000:00:01.3/0000:02:00.0/usb1/1-6/1-6:1.0/0003:1B1C:1B51.0002/input/input10 [ 2.926849] hid-generic 0003:1B1C:1B51.0002: input,hiddev1,hidraw1: USB HID v1.11 Mouse [Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver] on usb-0000:02:00.0-6/input0 [ 2.936066] hid-generic 0003:1B1C:1B51.0003: hiddev2,hidraw2: USB HID v1.11 Device [Corsair CORSAIR DARK CORE RGB SE Wireless USB Receiver] on usb-0000:02:00.0-6/input1 [ 3.026159] input: Logitech Logitech BT Mini-Receiver as /devices/pci0000:00/0000:00:07.1/0000:0a:00.3/usb3/3-2/3-2.2/3-2.2:1.0/0003:046D:C70E.0004/input/input11 [ 3.080513] hid-generic 0003:046D:C70E.0004: input,hidraw3: USB HID v1.11 Keyboard [Logitech Logitech BT Mini-Receiver] on usb-0000:0a:00.3-2.2/input0 [ 3.163373] usb 3-2.3: new full-speed USB device number 4 using xhci_hcd [ 3.297522] usb 3-2.3: New USB device found, idVendor=046d, idProduct=c70a, bcdDevice=40.02 [ 3.297524] usb 3-2.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 3.297525] usb 3-2.3: Product: Logitech BT Mini-Receiver [ 3.297526] usb 3-2.3: Manufacturer: Logitech [ 3.297527] usb 3-2.3: SerialNumber: 000761A35EDF [ 3.558937] input: Logitech Logitech BT Mini-Receiver Mouse as /devices/pci0000:00/0000:00:07.1/0000:0a:00.3/usb3/3-2/3-2.3/3-2.3:1.0/0003:046D:C70A.0005/input/input22 [ 3.559046] input: Logitech Logitech BT Mini-Receiver Consumer Control as /devices/pci0000:00/0000:00:07.1/0000:0a:00.3/usb3/3-2/3-2.3/3-2.3:1.0/0003:046D:C70A.0005/input/input23 [ 3.613428] input: Logitech Logitech BT Mini-Receiver System Control as /devices/pci0000:00/0000:00:07.1/0000:0a:00.3/usb3/3-2/3-2.3/3-2.3:1.0/0003:046D:C70A.0005/input/input24 [ 3.613490] hid-generic 0003:046D:C70A.0005: input,hiddev3,hidraw4: USB HID v1.11 Mouse [Logitech Logitech BT Mini-Receiver] on usb-0000:0a:00.3-2.3/input0 [ 4.092988] usbcore: registered new interface driver snd-usb-audio ==================================================================================================================================== [olivier@thorielle ~]$ inxi -xxx --usb USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 10 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 Device-1: 1-2:2 info: SteelSeries ApS type: Audio,HID driver: hid-generic,snd-usb-audio,usbhid interfaces: 6 rev: 1.1 speed: 12 Mb/s chip ID: 1038:12ad Device-2: 1-6:3 info: Corsair type: Mouse,HID driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s chip ID: 1b1c:1b51 serial: 16007025AF099D2258CCD846F5001946 Hub: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s chip ID: 1d6b:0003 Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 Hub: 3-2:2 info: Logitech C-UV35 [Bluetooth Mini-Receiver] (HID proxy mode) ports: 3 rev: 2.0 speed: 12 Mb/s chip ID: 046d:0b02 Device-3: 3-2.2:3 info: Logitech MX1000 Bluetooth Laser Mouse type: Keyboard driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 12 Mb/s chip ID: 046d:c70e serial: 000761A35EDF Device-4: 3-2.3:4 info: Logitech MX5000 Cordless Desktop type: Mouse driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 12 Mb/s chip ID: 046d:c70a serial: 000761A35EDF Hub: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.0 speed: 5 Gb/s chip ID: 1d6b:0003 [olivier@thorielle ~]$

Hope that can help you.

@Sapd

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commented Jan 28, 2019

Your device has an other id. You could try changing idProduct in HeadsetControl/src/devices/steelseries_arctis7.c line 15 to 0x12ad

Recompile and try again then.

@olielvewen

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commented Feb 4, 2019

I've created another package and updated this one was installed thanks the help of French Manjaro forum.
It will be nice if you could provide a list of products which are supported and not.
Well now my headset is reconized however none features are supported.
`

Casque non branché

[olivier@luthien ~]$ HeadsetControl -b
No supported headset found

Casque branché

[olivier@luthien ~]$ HeadsetControl -b
Found SteelSeries Arctis 7!

Couldn't open device.

Fonctionnalité non supporté par ce modèle de casque

[olivier@luthien ~]$ sudo HeadsetControl -b
[sudo] Mot de passe de olivier :
Found SteelSeries Arctis 7!

Error: This headset doesn't support battery status
[olivier@luthien ~]$

`
BTW. As you can see, We get the same output if the device is connected or not.

@Sapd

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commented Feb 4, 2019

Ah I didn't see that you want to query the battery.
Battery is currently only supported by the Corsair void (pro) as stated under Other Features in the readme.

Edit: Sidetone is btw. supported. Make sure to also try it with sudo, as you also have to customize the udev rules, for running it without sudo.

@jamesj999

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commented Aug 8, 2019

This issue should now be able to be closed. HeadsetControl now supports the 2019 variant of this headset and has battery support for both variants.

@Sapd Sapd closed this Aug 8, 2019
@olielvewen

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commented Aug 10, 2019

Yes. You have reason.

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