IEDriver constantly crashing on startup (Win7 IE8 64bit) with Selenium 2.45

[pcomerton]

Every time I try to launch IEDriver it crashes with following error in log file:

W 2015-04-01 14:21:54:994 BrowserFactory.cpp(269) -2147467259 [Unspecified error]: Unable to convert document object pointer to IHTMLDocument2 object via ObjectFromLresult

Am launching IEDriver as shown below

InternetExplorerDriverService ieservice = InternetExplorerDriverService.CreateDefaultService(@"C:\Program Files\IEDriverServer");

ieservice.LoggingLevel = InternetExplorerDriverLogLevel.Trace;
ieservice.LogFile = "C:\TEMP\iedriverserver.log";

InternetExplorerOptions options = new InternetExplorerOptions();

options.IgnoreZoomLevel = true;
options.IntroduceInstabilityByIgnoringProtectedModeSettings = true;
options.ElementScrollBehavior =
options.IgnoreZoomLevel = true;

driver = new InternetExplorerDriver(ieservice, options, TimeSpan.FromMinutes(5));

Selenium version: 2.45.0
OS: Windows 7
Browser: IE7

[barancev]

This is a question rather than an issue. Please send questions to the selenium user group

For issues please provide a concise reproducible test case and describe what results you are seeing and what results you expect.

See CONTRIBUTING.md

[pcomerton]

Steps to reproduce as follows:

1. Launch IEDRiver server with following code

using System;
using NUnit.Framework;
using System.Windows.Forms;
using OpenQA.Selenium.IE;
using Selenium;
using OpenQA.Selenium;

namespace Performance
{
// This class stores all our test settings (as configured in Setup.xls).
public class TestConfiguration : CommonTasks
{
public IWebDriver driver; // Browser driver

    public void GetBrowserDriver(string tWebDriver)
    {
        InternetExplorerDriverService ieservice = InternetExplorerDriverService.CreateDefaultService(@"C:\Program Files\IEDriverServer");

        ieservice.LoggingLevel = InternetExplorerDriverLogLevel.Trace;

        ieservice.LogFile = "C:\\TEMP\\iedriverserver.log";

        InternetExplorerOptions options = new InternetExplorerOptions();

        options.IgnoreZoomLevel = true;

        options.IntroduceInstabilityByIgnoringProtectedModeSettings = true;

        options.ElementScrollBehavior = OpenQA.Selenium.IE.InternetExplorerElementScrollBehavior.Bottom;

        options.IgnoreZoomLevel = true;

        driver = new InternetExplorerDriver(ieservice, options, TimeSpan.FromMinutes(5));

        // Maximise browser window
        driver.Manage().Window.Maximize();

        }
    }

}

Expected Result: Selenium will lauch IEDriver which will in turn launch IE 8

Actual Result: IEDriver crashes without launchinh IE8 - message in log file as follows:

W 2015-04-01 14:21:54:994 BrowserFactory.cpp(269) -2147467259 [Unspecified error]: Unable to convert document object pointer to IHTMLDocument2 object via ObjectFromLresult

Selenium version: 2.45.0
OS: Windows 7
Browser: IE7

[barancev]

1. We don't accept reports about issues with IntroduceInstabilityByIgnoringProtectedModeSettings == true, if you agreed to introduce instability -- it's your choice :)

2. You did not provide enough information about the target page where the driver crashes and the operations that causes the exception.

[pcomerton]

Ji - thansk for reply - on

1. thats fine on thanks. I'll retry with IntroduceInstabilityByIgnoringProtectedModeSettings == false

2. I'm not actually navigating to any page it crashes as soon as the webbrowser is launched. I don't actually do anything (or perform any operation) as can't get it to work yet.

Do I need any more info before I do this and relog the ticket.

Thanks,

[ddavison]

you should log an issue here @pcomerton when you have thoroughly identified this as a "bug" in selenium. as barancev said, go to the selenium users group or write up a question in stackoverflow.

These issues are used for tracking legitimate defects from Selenium. not tracking help requests.

[pcomerton]

It's not a help request - I was asking what other info I need to include when I resubmit the ticket.

[ddavison]

well, i have a feeling that it has to do with yhour IEDriver version, and IE version. you are using IE7. are you using a compatible IEdriver version?

[pcomerton]

Sorry that ws a tyopo - I'm using IE8. I've tried with Selenium 2.45 and also Selenium 2.39 but the problem still occurs - maybe I need to go for an earlier driver.

[barancev]

Attach the iedriverserver.log generated by the service, and as @ddavison requested, specify the version of IEDriverServer, it is much more important than the version of Selenium .Net library.

[pcomerton]

Ok thanks guys. Attched is the log file (hopefully) the verison of IEDriverServer is IEDriverServer_x64_2.45.0

[ddavison]

and, are you sure the target platform is a 64 bit architecture? also, we don't see the log. Just paste it as a comment, or gist it edit, per your log, you are running 64 bit

[pcomerton]

having trouble attaching log file - full text here

I 2015-04-01 15:56:25:374 server.cc(53) Starting WebDriver server on port: '49810' on host: ''
T 2015-04-01 15:56:25:374 server.cc(624) Entering Server::PopulateCommandRepository
T 2015-04-01 15:56:25:375 IEServer.cpp(25) Entering IEServer::IEServer
T 2015-04-01 15:56:25:375 server.cc(83) Entering Server::Start
D 2015-04-01 15:56:25:375 server.cc(104) Mongoose ACL is -0.0.0.0/0,+127.0.0.1
T 2015-04-01 15:56:25:986 server.cc(62) Entering Server::OnHttpEvent
T 2015-04-01 15:56:25:986 server.cc(128) Entering Server::ProcessRequest
T 2015-04-01 15:56:25:986 server.cc(137) Process request with: URI: /status HTTP verb: GET
body: {}
T 2015-04-01 15:56:25:986 server.cc(230) Entering Server::DispatchCommand
T 2015-04-01 15:56:25:986 server.cc(530) Entering Server::LookupCommand
D 2015-04-01 15:56:25:987 server.cc(239) Command: GET /status {}
T 2015-04-01 15:56:25:987 IEServer.cpp(43) Entering IEServer::GetStatus
T 2015-04-01 15:56:25:987 response.cc(55) Entering Response::SetSuccessResponse
T 2015-04-01 15:56:25:987 response.cc(61) Entering Response::SetResponse
T 2015-04-01 15:56:25:987 response.cc(43) Entering Response::Serialize
D 2015-04-01 15:56:25:987 server.cc(308) Response: {"sessionId":"","status":0,"value":{"build":{"version":"2.39.0.0"},"os":{"arch":"x64","name":"windows","version":"6.1.7601"}}}

T 2015-04-01 15:56:25:987 server.cc(359) Entering Server::SendResponseToClient
T 2015-04-01 15:56:25:987 response.cc(32) Entering Response::Deserialize
T 2015-04-01 15:56:25:987 server.cc(413) Entering Server::SendHttpOk
T 2015-04-01 15:56:26:404 server.cc(62) Entering Server::OnHttpEvent
T 2015-04-01 15:56:26:404 server.cc(128) Entering Server::ProcessRequest
T 2015-04-01 15:56:26:404 server.cc(196) Entering Server::ReadRequestBody
T 2015-04-01 15:56:26:408 server.cc(137) Process request with: URI: /session HTTP verb: POST
body: {"desiredCapabilities":{"browserName":"internet explorer","version":"","platform":"WINDOWS","nativeEvents":true,"enablePersistentHover":true,"ignoreZoomSetting":true,"elementScrollBehavior":1}}
T 2015-04-01 15:56:26:408 server.cc(230) Entering Server::DispatchCommand
T 2015-04-01 15:56:26:408 server.cc(530) Entering Server::LookupCommand
D 2015-04-01 15:56:26:408 server.cc(239) Command: POST /session {"desiredCapabilities":{"browserName":"internet explorer","version":"","platform":"WINDOWS","nativeEvents":true,"enablePersistentHover":true,"ignoreZoomSetting":true,"elementScrollBehavior":1}}
T 2015-04-01 15:56:26:408 server.cc(174) Entering Server::CreateSession
T 2015-04-01 15:56:26:409 IEServer.cpp(34) Entering IEServer::InitializeSession
T 2015-04-01 15:56:26:409 IESession.cpp(28) Entering IESession::Initialize
D 2015-04-01 15:56:26:409 IESession.cpp(43) Mutex acquired for session initalization
T 2015-04-01 15:56:26:409 IECommandExecutor.cpp(385) Entering IECommandExecutor::ThreadProc
T 2015-04-01 15:56:26:481 IECommandExecutor.cpp(84) Entering IECommandExecutor::OnCreate
T 2015-04-01 15:56:26:482 IECommandExecutor.cpp(757) Entering IECommandExecutor::PopulateCommandHandlers
T 2015-04-01 15:56:26:482 IECommandExecutor.cpp(744) Entering IECommandExecutor::PopulateElementFinderMethods
T 2015-04-01 15:56:26:482 InputManager.cpp(31) Entering InputManager::InputManager
T 2015-04-01 15:56:26:482 InputManager.cpp(54) Entering InputManager::Initialize
T 2015-04-01 15:56:26:482 IESession.cpp(87) Created thread for command executor returns HWND: '000000000002151E'
T 2015-04-01 15:56:26:483 IESession.cpp(99) Session id is retrived from command executor window: '831a680e-1c0a-44e5-8b78-57c76cd46b06'
D 2015-04-01 15:56:26:483 IESession.cpp(105) Releasing session initialization mutex
T 2015-04-01 15:56:26:483 server.cc(346) Entering Server::LookupSession
T 2015-04-01 15:56:26:483 IESession.cpp(187) Entering IESession::ExecuteCommand
T 2015-04-01 15:56:26:483 IECommandExecutor.cpp(151) Entering IECommandExecutor::OnSetCommand
T 2015-04-01 15:56:26:483 command.cc(27) Entering Command::Populate
D 2015-04-01 15:56:26:483 command.cc(33) Raw JSON command: { "command" : "newSession", "locator" : { }, "parameters" : {"desiredCapabilities":{"browserName":"internet explorer","version":"","platform":"WINDOWS","nativeEvents":true,"enablePersistentHover":true,"ignoreZoomSetting":true,"elementScrollBehavior":1}} }
T 2015-04-01 15:56:26:483 IESession.cpp(208) Beginning wait for response length to be not zero
T 2015-04-01 15:56:26:483 IECommandExecutor.cpp(162) Entering IECommandExecutor::OnExecCommand
T 2015-04-01 15:56:26:483 IECommandExecutor.cpp(453) Entering IECommandExecutor::DispatchCommand
T 2015-04-01 15:56:26:483 BrowserFactory.cpp(34) Entering BrowserFactory::Initialize
T 2015-04-01 15:56:26:483 BrowserFactory.cpp(741) Entering BrowserFactory::GetExecutableLocation
T 2015-04-01 15:56:26:483 BrowserFactory.cpp(782) Entering BrowserFactory::GetIEVersion
T 2015-04-01 15:56:26:500 BrowserFactory.cpp(833) Entering BrowserFactory::GetOSVersion
T 2015-04-01 15:56:26:500 ProxyManager.cpp(69) ProxyManager::Initialize
T 2015-04-01 15:56:26:500 IECommandExecutor.cpp(623) Entering IECommandExecutor::CreateNewBrowser
T 2015-04-01 15:56:26:500 BrowserFactory.cpp(62) Entering BrowserFactory::LaunchBrowserProcess
D 2015-04-01 15:56:26:500 BrowserFactory.cpp(66) Ignoring Protected Mode Settings: 0
D 2015-04-01 15:56:26:500 BrowserFactory.cpp(69) Checking validity of Protected Mode settings.
T 2015-04-01 15:56:26:500 BrowserFactory.cpp(843) Entering BrowserFactory::ProtectedModeSettingsAreValid
D 2015-04-01 15:56:26:500 BrowserFactory.cpp(846) Detected IE version: 8, detected Windows version: 6
T 2015-04-01 15:56:26:501 BrowserFactory.cpp(919) Entering BrowserFactory::GetZoneProtectedModeSetting
D 2015-04-01 15:56:26:501 BrowserFactory.cpp(936) Found Protected Mode setting value of 3 for zone 1
T 2015-04-01 15:56:26:501 BrowserFactory.cpp(919) Entering BrowserFactory::GetZoneProtectedModeSetting
D 2015-04-01 15:56:26:501 BrowserFactory.cpp(936) Found Protected Mode setting value of 3 for zone 2
T 2015-04-01 15:56:26:501 BrowserFactory.cpp(919) Entering BrowserFactory::GetZoneProtectedModeSetting
D 2015-04-01 15:56:26:501 BrowserFactory.cpp(936) Found Protected Mode setting value of 3 for zone 3
T 2015-04-01 15:56:26:501 BrowserFactory.cpp(919) Entering BrowserFactory::GetZoneProtectedModeSetting
D 2015-04-01 15:56:26:501 BrowserFactory.cpp(936) Found Protected Mode setting value of 3 for zone 4
D 2015-04-01 15:56:26:501 BrowserFactory.cpp(72) Has Valid Protected Mode Settings: 1
T 2015-04-01 15:56:26:501 BrowserFactory.cpp(146) Entering BrowserFactory::IsIELaunchURLAvailable
T 2015-04-01 15:56:26:538 BrowserFactory.cpp(167) Entering BrowserFactory::LaunchBrowserUsingIELaunchURL
D 2015-04-01 15:56:26:538 BrowserFactory.cpp(168) Starting IE using the IELaunchURL API
D 2015-04-01 15:56:30:178 BrowserFactory.cpp(122) IE launched successfully with process ID 8504
D 2015-04-01 15:56:30:178 BrowserFactory.cpp(128) Process with ID 8504 is executing iexplore.exe
T 2015-04-01 15:56:30:178 BrowserFactory.cpp(282) Entering BrowserFactory::AttachToBrowser
T 2015-04-01 15:56:32:932 server.cc(62) Entering Server::OnHttpEvent
T 2015-04-01 15:56:32:932 server.cc(128) Entering Server::ProcessRequest
T 2015-04-01 15:56:32:932 server.cc(137) Process request with: URI: / HTTP verb: GET
body: {}
T 2015-04-01 15:56:32:932 server.cc(413) Entering Server::SendHttpOk
T 2015-04-01 15:56:36:477 BrowserFactory.cpp(247) Entering BrowserFactory::GetDocumentFromWindowHandle
W 2015-04-01 15:56:36:936 BrowserFactory.cpp(269) -2147467259 [Unspecified error]: Unable to convert document object pointer to IHTMLDocument2 object via ObjectFromLresult
W 2015-04-01 15:56:36:936 IECommandExecutor.cpp(639) Unable to attach to browser COM object
T 2015-04-01 15:56:36:936 response.cc(68) Entering Response::SetErrorResponse
W 2015-04-01 15:56:36:936 response.cc(69) Error response has status code 6 and message 'Unexpected error launching Internet Explorer. Could not get document from window handle' message
T 2015-04-01 15:56:36:936 IECommandExecutor.cpp(569) Entering IECommandExecutor::GetCurrentBrowser
T 2015-04-01 15:56:36:936 IECommandExecutor.cpp(575) Entering IECommandExecutor::GetManagedBrowser
T 2015-04-01 15:56:36:936 IECommandExecutor.cpp(578) Current command executor is not valid
W 2015-04-01 15:56:36:936 IECommandExecutor.cpp(516) Unable to get current browser
T 2015-04-01 15:56:36:936 response.cc(43) Entering Response::Serialize
T 2015-04-01 15:56:36:936 IESession.cpp(217) Found non-zero response length
T 2015-04-01 15:56:36:936 IECommandExecutor.cpp(185) Entering IECommandExecutor::OnGetResponse
T 2015-04-01 15:56:36:936 IECommandExecutor.cpp(290) Entering IECommandExecutor::OnIsSessionValid
T 2015-04-01 15:56:36:936 server.cc(183) Entering Server::ShutDownSession
T 2015-04-01 15:56:36:936 IESession.cpp(115) Entering IESession::ShutDown
T 2015-04-01 15:56:36:936 IESession.cpp(169) Entering IESession::WaitForCommandExecutorExit
D 2015-04-01 15:56:36:936 IESession.cpp(146) Executor shutdown successful!
D 2015-04-01 15:56:36:936 IESession.cpp(154) Posting thread shutdown message
D 2015-04-01 15:56:36:936 IESession.cpp(157) Starting wait for thread completion
D 2015-04-01 15:56:36:937 IESession.cpp(160) Waiting for thread to end returned 4294967295
D 2015-04-01 15:56:36:937 server.cc(308) Response: {"sessionId":"831a680e-1c0a-44e5-8b78-57c76cd46b06","status":6,"value":{"message":"Unexpected error launching Internet Explorer. Could not get document from window handle"}}

T 2015-04-01 15:56:36:937 server.cc(359) Entering Server::SendResponseToClient
T 2015-04-01 15:56:36:937 response.cc(32) Entering Response::Deserialize
T 2015-04-01 15:56:36:937 server.cc(451) Entering Server::SendHttpInternalError
D 2015-04-01 15:56:36:938 IECommandExecutor.cpp(435) Shutdown message received
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(131) Entering IECommandExecutor::OnDestroy
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(133) Clearing managed element cache
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(135) Closing input manager
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(137) Closing proxy manager
T 2015-04-01 15:56:36:939 ProxyManager.cpp(171) ProxyManager::RestoreProxySettings
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(139) Closing browser factory
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(141) Posting quit message
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(143) Leaving IECommandExecutor::OnDestroy
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(437) Returned from DestroyWindow()
D 2015-04-01 15:56:36:939 IECommandExecutor.cpp(446) Exited IECommandExecutor thread message loop
T 2015-04-01 15:56:37:165 server.cc(62) Entering Server::OnHttpEvent
T 2015-04-01 15:56:37:165 server.cc(128) Entering Server::ProcessRequest
T 2015-04-01 15:56:37:165 server.cc(137) Process request with: URI: /favicon.ico HTTP verb: GET
body: {}
T 2015-04-01 15:56:37:165 server.cc(230) Entering Server::DispatchCommand
T 2015-04-01 15:56:37:165 server.cc(530) Entering Server::LookupCommand
D 2015-04-01 15:56:37:166 server.cc(239) Command: GET /favicon.ico {}
D 2015-04-01 15:56:37:166 server.cc(308) Response: { "status" : 404, "sessionId" : "", "value" : "Command not found: GET /favicon.ico" }
T 2015-04-01 15:56:37:166 server.cc(359) Entering Server::SendResponseToClient
T 2015-04-01 15:56:37:166 response.cc(32) Entering Response::Deserialize
T 2015-04-01 15:56:37:166 server.cc(470) Entering Server::SendHttpNotFound

[pcomerton]

Sorry ddavison - just pasted in log in comments as had trouble attaching it.

[barancev]

D 2015-04-01 15:56:25:987 server.cc(308) Response: {"sessionId":"","status":0,"value":{"build":{"version":"2.39.0.0"},"os":{"arch":"x64","name":"windows","version":"6.1.7601"}}}

That's what I see in the log. Version 2.39.0.0